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Smart Customer Service
August 31, 2016
Speech Technology Digest
Jacada Becomes a Cisco Preferred Solution Partner
Jacada's Visual IVR is certified for use with the Cisco Unified Customer Voice Portal. (Featured on
Nuix Expands Its eDiscovery Suite
Nuix incorporates Voci's speech-to-text engine into its eDiscovery product suite.
JLG Technologies Introduces Searchable Voice
Investigator Pro 4.0 lets investigators select an inmate or called party voice and then search for that voice in other telephone calls.
nVoq Brings SayIt to Canada
SayIt cloud-based speech recognition from nVoq is now available in Canada.
Speech Technology News Features
Verint Launches Real-Time Speech Analytics
Verint Systems today unveiled several enhancements to its Real-Time Speech Analytics solution, which combines phonetic speech recognition and full transcription of calls with advanced language understanding. (Featured on
KKR to Acquire Calabrio
The acquisition is expected to help Calabrio speed up its corporate growth. (Featured on
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