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Smart Customer Service
October 10, 2007
The Elements of Style
How grammars, prompts, and dialogue flow come together to form a good VUI
Voice Biometrics Grows to Meet Global Challenges
Today's solutions are more accurate and easier to use and implement.
Speech Technology News Features
Dialogic Adds to IVR Platform with EAS Acquisition
Dialogic announced today its acquisition of all outstanding shares of EAS Group. In so doing, the company acquired EAS subsidiaries Cantata Technoogy, Excel Switching, Brooktrout Technology, and SnowShore Networks.
Speech Takes the Pain out of Jury Duty
Jury Systems, a provider of jury management systems for courts around the country, added interactive voice response (IVR) capabilities to its JURY+ Next Generation suite of products. Jury Systems is branding the IVR product as the Jury+ Voice solution.
U.K. Contact Centers Spend Too Much on Agent Verification
A new report from ContactBabel has found that U.K. contact center costs for agents to verify customer information have reached $1.8 billion, when voice biometrics could save a significant portion of that money.
Nuance Acquires Speech-Enabled Medical Imaging Company
Nuance Communications announced earlier today its acquisition of Commissure, a medical imaging software company that uses speech technology to optimize and streamline radiology workflow, for an undisclosed amount. This transaction extends Nuance's capabilities in its Dictaphone solutions for medical imaging as well as its expertise in the radiology market.
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