January 09, 2008
News Feature
Genesys and IBM last week introduced IBM Contact Center in a Box in China, expanding their Strategic Alliance for Contact Center Solutions.
Ask.com Mobile launches speech-activated mobile driving and walking directions.
The U.S. Air Force last week signed an agreement with transportation communications firm ARINC Engineering Services to deploy an automated broadcasting system featuring advanced text-to-speech technologies at three of its installations.
On Dec. 25, Apple received a patent for a method that would greater enhance naturalness in its speech synthesizer.
The holiday season may be one of the busiest times for some contact centers, but the aftermath is just as brutal.