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Smart Customer Service
January 09, 2008
Speech Technology News Features
Genesys and IBM Expand Call Center Solutions to China
Genesys and IBM last week introduced IBM Contact Center in a Box in China, expanding their Strategic Alliance for Contact Center Solutions.
Need Directions? Give Your Thumbs a Rest
Ask.com Mobile launches speech-activated mobile driving and walking directions.
Speech Technologies Get Air Traffic Controllers Chattering
The U.S. Air Force last week signed an agreement with transportation communications firm ARINC Engineering Services to deploy an automated broadcasting system featuring advanced text-to-speech technologies at three of its installations.
Apple Granted Speech Synthesis Patent
On Dec. 25, Apple received a patent for a method that would greater enhance naturalness in its speech synthesizer.
Understanding Callers' Post-Holiday Anger
The holiday season may be one of the busiest times for some contact centers, but the aftermath is just as brutal.
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