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Smart Customer Service
January 16, 2008
Speech Technology News Features
Speech Self-Service a Top Priority in 2008
Companies are beginning to see the technology as an essential part of customer service strategy.
W3C Releases Pronunciation Guidance
The Pronunciation Lexicon Specification (PLS) defines the syntax for specifying pronunciation lexicons to be used by automatic speech recognition and speech synthesis engines in voice browser applications.
Warehouse Workers Speak to Oracle
Wavelink, a provider of mobile applications and network management software, is partnering with Oracle to deliver a supply chain execution suite of products that include voice technologies.
When it Comes to Health, TTS Isn’t Always the Answer
Despite speech technology's increasingly prominent role in the health care industry, some instances remain in which a human voice gets the job done just as well, if not better.
blinkx Partners with ITN Source
Video search engine blinkx announced today its partnership with ITN Source, a professional video content provider based out of the United Kingdom.
NPR Makes Radio More Accessible
National radio broadcasting network NPR announced plans today that it has taken steps to make its programs accessible to both the deaf and blind.
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