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Smart Customer Service
February 13, 2008
Calling on MySpace: Is Anyone Listening?
In November, eBay-owned Skype initiated a strategic partnership with the social networking site MySpace, wherein MySpace would feature and brand Skype services across its instant messenger client.
In Other Words
Preparing for Localization
Taking steps in advance means constructing versatile systems.
Speech Technology News Features
Unified Communications Uptake Predicted
Though adoption of unified communications has been relatively slow so far, a new report from Datamonitor has identified UC systems as a "trend to watch" in 2008.
Conferencing Goes Hi-Def
GIPS releases the first software-based multiparty high-definition video conferencing solution.
Spinning Out a UC Service
Known mostly for its speech-to-text services, SpinVox announced today its entrance into the unified communications sector with the release of Spinvox CallMail for Call Centers and Spinvox Enterprise Voicemail for medium and large businesses.
The Legacy Ends Here
VirtualLogger initiated a Trade-Up Program for new customers that gives them cash in exchange for their legacy call recording and quality monitoring systems.
Microsoft Ads Context to Video
At DemoFest yesterday, Microsoft showcased new targeted advertising options for online multimedia. One of the options, Contextual Ads for Video, uses speech recognition technology to mine video content and scroll ads based on the subject of the conversation.
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