February 27, 2008
FYI
In October, U.K.-based speech-to-text (STT) provider SpinVox launched a free service that allows Facebook users to make changes over the phone to their accounts or profiles. But even with Facebook's 15 billion page views per year, would the site's mobile user base want to update their profiles, interact with friends, or change status messages using voice?
Inside Outsourcing
Getting it right will make a good impression on callers.
News Feature
Verizon Business announced today that it has expanded its hosted interactive voice response (IVR) solutions to 11 European countries.
Your World. Your Language connects residents and tourists with vital businesses and services.
A new report from ABI Research suggests that for Voice over Wi-Fi to reach its stride, vendors of the technology will have to forge lasting partnerships—and not just joint marketing initiatives—that bring together many different technologies.
In response to customer demand, Autonomy etalk's Intelligent Contact Center solutions suite introduces Qfiniti Web Access, turning any Internet-connected computer into a customer-service station.
Dial Directions and Jingle Networks forged a strategic partnership that will allow callers to Jingle's 1-800-FREE411 to receive SMS directions to their spoken destination.