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Smart Customer Service
February 27, 2008
Speech Gets Social, But Do Users Want to Talk?
In October, U.K.-based speech-to-text (STT) provider SpinVox launched a free service that allows Facebook users to make changes over the phone to their accounts or profiles. But even with Facebook's 15 billion page views per year, would the site's mobile user base want to update their profiles, interact with friends, or change status messages using voice?
Best Practices to Help NL Evolve
Getting it right will make a good impression on callers.
Speech Technology News Features
Verizon Takes Business to Europe
Verizon Business announced today that it has expanded its hosted interactive voice response (IVR) solutions to 11 European countries.
Free Phone Interpreters Available in NYC
Your World. Your Language connects residents and tourists with vital businesses and services.
Partnerships Will Be Key in VoWi-Fi Growth
A new report from ABI Research suggests that for Voice over Wi-Fi to reach its stride, vendors of the technology will have to forge lasting partnerships—and not just joint marketing initiatives—that bring together many different technologies.
Access Your Contact Center Data Anywhere, Anytime
In response to customer demand, Autonomy etalk's Intelligent Contact Center solutions suite introduces Qfiniti Web Access, turning any Internet-connected computer into a customer-service station.
Speech Offers a New Pathway to Directory Assistance
Dial Directions and Jingle Networks forged a strategic partnership that will allow callers to Jingle's 1-800-FREE411 to receive SMS directions to their spoken destination.
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