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Smart Customer Service
March 19, 2008
What's the Use?
Testing early and often can find the hidden cracks in an IVR structure
Market Spotlight: Gaming--Playing with Speech
Voice interfaces in video games are rare as developers try to figure out how and when to incorporate speech.
Speech Technology News Features
Say 'Goodbye' to IVR Menus
New services promise to ease caller frustration when dealing with large companies.
Tighter Security for the Call Center
Verint has added another layer of security over audio files collected during contact center interactions.
Agent Assistance Meets Directory Assistance
Spoken Communications and Call Genie announced today at the Voice Search Conference in San Diego a partnership that leverages Spoken's agent-assisted interactive voice response (IVR) technology with Call Genie's targeted advertising services.
Voice Searching for an Interface
The opening panel at Voice Search 2008, moderated by TMA Associates president Bill Meisel, gave occasionally conflicting views on the current business and technological landscape for voice search in directory assistance and mobile applications.
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