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Smart Customer Service
April 09, 2008
Getting the Devil out of the Details
Tuning cycles smooth out the final kinks in an IVR.
Air Cover in the Trenches
User research is our best defense in the design war
Speech Technology News Features
Nuance to Acquire eScription
Company hopes to streamline clinical documentation process to save the healthcare industry $1 billion by 2011.
TTS, STT Go Virtual in New Prototype
SR Virtual, a Los Angeles-based provider of voice recognition-based technologies for mobile handsets and the Internet, announced today the prototype for SendChat, a downloadable text messaging and Voice over Internet Protocol (VoIP) call application that uses proprietary speech-to-text and text-to-speech technology.
Microsoft and Nuance Get Muted By Gartner Magic Quadrant for IVR
The two vendors are removed from contention in the research firm's latest assessment of the interactive voice response marketplace.
Nuance Enters Voicemail Market
Nuance Communications yesterday released Voicemail to Text, its own version of a speech-to-text service that transcribes voicemail into readable messages.
Visual Voicemail Gets Personal
Voicemail services provider YouMail is adding a free speech-to-text feature to its services.
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