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Smart Customer Service
April 30, 2008
EMEA's Hosted Services Market Growing Steadily
Hosted service vendors in Europe, the Middle East, and Africa have reason to celebrate: Their market has finally emerged from its nascent state.
Solving the Mystery of Poor Customer Experiences
A data-driven approach works best to analyze the customer experience.
Speech Technology News Features
VoiceXML Propels Global Investment in IVRs
In a shift to open standards, new Datamonitor statistics show approximately 69 percent of all IVR shipments will be VoiceXML-based platforms.
Nuance Speechifies Avaya's Unified Messaging
Nuance Communications announced today that its speech technology has been selected by Avaya to supplement the latter's unified messaging offering.
CallMiner Awarded Speech Recognition Patent
The speech analytics vendor yesterday announced it was granted a patent that would allow speech recognizer outputs to increase accuracy with a new algorithm.
Tellme Expands Blackberry Portal
Microsoft subsidiary Tellme Networks announced today the initial availability of a free local on-the-go information application to its voice portal on BlackBerry phones
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