April 30, 2008
FYI
Hosted service vendors in Europe, the Middle East, and Africa have reason to celebrate: Their market has finally emerged from its nascent state.
Inside Outsourcing
A data-driven approach works best to analyze the customer experience.
News Feature
In a shift to open standards, new Datamonitor statistics show approximately 69 percent of all IVR shipments will be VoiceXML-based platforms.
Nuance Communications announced today that its speech technology has been selected by Avaya to supplement the latter's unified messaging offering.
The speech analytics vendor yesterday announced it was granted a patent that would allow speech recognizer outputs to increase accuracy with a new algorithm.
Microsoft subsidiary Tellme Networks announced today the initial availability of a free local on-the-go information application to its voice portal on BlackBerry phones