Speech Technology Magazine Presents: The Importance of Testing, Tuning, and Tools

Avaya, IQ Services, and VoiceXML Forum

In this Best Practice Series, several companies will discuss how they can help evaluate your interactive voice response systems through testing, tuning, and tools. It is important to remember that your evaluations should not only look at the IVR system in and of itself but also how it interacts with the entire network and multiple customer service channels. For additional information on putting your IVR to the test and the importance of testing, tuning, and tools, please tune into our roundtable Web event on April 8.