Better Customer Experience With Digital Channels

Sponsored by NICE/Nexidia

The most effective way to decide how to mitigate traffic in the contact center is to analyze the customer's journeys to understand, for example, how many journeys start in the website or mobile app, but end or pass through the contact center.  Those journeys, segmented out on their own, will identify the numbers of customers that could likely be containted in digital channels.  Then drill down into some of the phone calls this segment of customers is having with the contact center.., Download now to learn more!