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For information on sponsoring a Speech Technology magazine Web Event, please click here to download our sponsorship packet (PDF Format) or contact:

La Shawn Fugate Publisher Email: lashawn@infotoday.com Toll-Free: 877-993-9767 Direct: 859-278-2223

			Caller Bill of Rights: Putting Your Callers First When Designing a Voice Solution Traditionally, organizations employing IVRs and other voice applications have been forced to balance between managing business costs and driving customer satisfaction. So, how can you delight callers with world-class customer service while, at the same time, leveraging the business benefits of voice automation? Join Angel to learn more about the Caller Bill of Rights and how to put your callers first. Sponsored by: Angel Original Broadcast Date: Aug. 19, 2010
			Using Analytics To Measure Speech IVR Effectiveness & Potential Too many companies focus on speech recognition as a strategy or a goal by itself. The result can be an expensive new speech IVR with higher annual ownership costs, but without the expected benefits of fewer transfers, more self-service and higher customer satisfaction. Sponsored by: Raytheon/BBN Original Broadcast Date: Jul. 28, 2010
			Put Your Customer Experience on the Fast Track IT budgets are tighter than ever, and you are being challenged to “do more with less” – while still providing outstanding customer service. And at the end of the day, your brand is the quality of service that you provide to your customers. To meet these challenges, companies like NASCAR are outsourcing all or part of the ownership and management of their contact center solutions. Sponsored by: Convergys Original Broadcast Date: Jul. 22, 2010
			Customer Care Evolution: Meeting Expectations of the Anywhere Consumer® In this webinar Sheryl Kingstone, analyst with Yankee Group Research, will discuss the customer care imperative to service the Anywhere Consumer; why a consistent blended experience across multiple channels, including self–service and live agents, is critical; and key strategies for meeting the expectations of the Anywhere Consumer. Additionally, Scott Kolman of Amdocs and Zor Gorelov, CEO of SpeechCycle, will share use cases that demonstrate how CRM systems equipped with virtual agents can deliver an excellent customer experience for the Anywhere Consumer. Sponsored by: SpeechCycle and Amdocs Original Broadcast Date: Jun. 30, 2010
			Speech Analytics to the Rescue! This webinar delivers best practices and proven tips to help companies successfully implement and realize rapid benefits from speech analytics. Sponsored by: Speech Technology Roundtable Original Broadcast Date: Jun. 24, 2010
			Putting your IVR system to the test! The importance of testing, tuning and tools Join Ovum, Avaya, Angel.com, SpeechCycle, and NuEcho to learn what to do before declaring your application ready, how to keep a watchful eye on your new system, how to iteratively prototype your IVR application for fine tuning, and how to tune your IVR by using qualitative data from call recordings. Sponsored by: Speech Technology Roundtable Original Broadcast Date: Apr. 08, 2010
			How Verifying Your Customer's Identity Can Save You Money Learn answers to questions about speaker verification solutions by joining us at our roundtable. This roundtable is presented in partnership with Dr. Judith Markowitz, of J. Markowitz and Consultants, who is a leading analyst in the field of speaker verification and other voice biometrics. Joining Judith in this roundtable discussion will be Chuck Buffum from Nuance, William E. Morrow from CSIdentity Corporation, and Paul S. Heirendt, President, Founder & CEO, TradeHarbor, Inc. Sponsored by: Speech Technology Roundtable Original Broadcast Date: Mar. 25, 2010
			Outbound IVR – Surprising New Trends! Here is what you can learn from this informative one hour session on Outbound interactive Voice Response (IVR): How an on-going optimization program will lead to new savings; how automated, proactive customer care improves service while lowering costs; how to leverage blended, cross-channel customer interaction strategies that enhance the customer experience and secure long-term profitable customer relationships; and surprising new insight into what consumers actually think about receiving outbound notifications. Sponsored by: Speech Technology Roundtable Original Broadcast Date: Jan. 28, 2010
			Speaker Verification On Demand In Real-World Solutions Join J. Markowitz, Consultants, Convergys, and Tellme for this roundtable discussion about on-demand biometric speaker verification. This roundtable will address how to improve security, reduce operational expenses, and improve the customer experience associated with identity management and customer authentication; and limit capital investment and leverage transactional pricing and fast implementation cycles to accelerate ROI; understand the design and technical challenges that companies should take into consideration when evaluating voice-based authentication strategies; and evaluate the options available with pro/con tradeoffs to help companies identify the right fit for their needs. Sponsored by: Speech Technology Roundtable Original Broadcast Date: Dec. 17, 2009
			Speech Solutions: Hosted versus On-Premises In this roundtable, panelists will discuss the types of hosted and on-premises solutions available and the pros and cons of each, as well as other subjects such as how the incentives built into a hosted agreement impact the customer's long-term results, how the arrangement should be set up for you to realize maximum savings, the capabilities to look for when selecting a provider, and the role of monitoring, reporting, and tuning. Sponsored by: Contact Solutions, Nuance, Angel.com and Voxeo Original Broadcast Date: Nov. 12, 2009
			Personalized Speech: The End of One Size Fits All Hear how you can apply personalization to ensure caller success in your speech investments. In this webcast, you will learn about key trends driving the demand for intelligent interactions, critical success factors for personalized speech, and customer case studies in financial services, retail, and travel. Sponsored by: Voxify Original Broadcast Date: Oct. 22, 2009
			Driving an Exceptional Customer Experience Through the Phone Channel Register now to join featured speaker Bruce Temkin, Vice President, Principal Analyst with Forrester Research, Inc., and Jeff Foley, Senior Manager, Marketing with Nuance for a live Webcast on this timely topic. Regardless of your company's current position on the customer experience curve, you can't afford to miss this complimentary Webcast that will help you determine the what, how and why of how to drive improvement in this area. Sponsored by: Nuance Communications Original Broadcast Date: Sep. 23, 2009

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