The One Size Fits All approach to customer service is no longer relevant. Today’s customers demand high-touch attention that cannot be satisfied by existing IVR systems. Speech applications that tailor the caller experience based on customers’ preferences and behavior will succeed in retaining customers and building customer relationships for revenue growth.
Daniel Hong, Lead Analyst of Customer Interaction at Ovum
(a Datamonitor company), reveals the role of personalized speech applications in an era of customer-centric service. To connect with customers, an application should know their preferences, predict intent and interest, and learn from each interaction. To achieve personalization, speech applications must be tightly integrated with customer intelligence systems and imbued with comprehensive business logic.
 Hear how you can apply personalization to ensure caller success in your speech investments.
In this webcast, you will learn about:
- Key trends driving the demand for intelligent interactions
- Critical success factors for personalized speech
- Customer case studies in financial services, retail, and travel
Every attendee receives Ovum's Personalization Research Excerpt.
REGISTER NOW for this informational one-hour Web seminar. |