Outbound interactive Voice Response (IVR)  technology is quickly becoming an effective and cost efficient method of communication and is also being combined with other contact channels as part of a multichannel customer service solution and cost containment strategy. According to an Ovum report on hosted speech and outbound IVR services, this market is scheduled to grow to $525 million by 2013 as companies shift toward a more personalized, directed method of communications with their customers.
 
Here is what you can learn from this informative one hour session on this technology:

• How an on-going optimization program will lead to new savings
• How automated, proactive customer care improves service while lowering costs
• How to leverage blended, cross-channel customer interaction strategies that enhance the customer experience and secure long-term profitable customer relationships
• Surprising new insight into what consumers actually think about receiving outbound notifications

Join us on January 28 as we discuss trends in this market and how these industry professionals can help you take advantage of this growing business application.