Speech Technology Magazine

Speech Technology Magazine
Current Issue

June 2008: Cover Story

Multiple-Modality Disorder

Tips to combine voice and visual to piece together a complete user interface.
Posted 01 Jun 2008 / June 2008 - by

June 2008: Features

Breaking Windows

New dictation products threaten to end Windows PCs' lock on the market.
Posted 01 Jun 2008 / June 2008 - by

D-I-Y- or B-U-Y

Do-it-yourself may work for home improvements, but IVR design's a bit more complicated.
Posted 01 Jun 2008 / June 2008 - by

June 2008: FYI

Genesys Opens the Customer Front Door

Partners and enterprises are already lining up for the latest contact center technology.
Posted 01 Jun 2008 / June 2008 - by

Industry Dashboard

IVR's Role in the Changing Contact Center
Posted 01 Jun 2008 / June 2008 - by

Market Spotlight: Contact Centers

Centers of Connectivity
Posted 01 Jun 2008 / June 2008 - by

Overheard/Underheard

Under-the-radar speech technology news.
Posted 01 Jun 2008 / June 2008 - by

June 2008: Deployments

Insuring a Smoother System

A health insurance company turns to analytics in search of the reason behind sky-high call volumes.
Posted 01 Jun 2008 / June 2008 - by

Mission-Critical Communications

Phoenix's new unified communications solution supports 14,000 city employees.
Posted 01 Jun 2008 / June 2008 - by
COLUMNS:

June 2008: Editor's Letter

An Enterprise Breakthrough?

Posted 01 Jun 2008 / June 2008 - by

June 2008: Forward Thinking

The Evolution of IVR Systems

The next phases of IVR development centers on multimodality and faster transactions.
Posted 01 Jun 2008 / June 2008 - by

June 2008: In Other Words

Is Machine Translation Ready for You?

Software is good for some tasks, but the results can be fun for others.
Posted 01 Jun 2008 / June 2008 - by

June 2008: Inside Outsourcing

Building a Healthy Outbound IVR

Systems can improve care and reduce costs.
Posted 01 Jun 2008 / June 2008 - by

June 2008: Interact

Psych! Don't Send Callers to a Web Site

They used their phones for a reason, so don't redirect them elsewhere.
Posted 01 Jun 2008 / June 2008 - by

June 2008: Talking Tech

Beyond Misrecognitions and No Speech

How a larger taxonomy of errors can inspire change.
Posted 01 Jun 2008 / June 2008 - by

June 2008: A View from AVIOS

A Look at AVIOS' Speech and Multimodality Contest

Students introduce voice to apps covering everything from airplanes to arithmetic
Posted 01 Jun 2008 / June 2008 - by , ,

June 2008: Voice Value

Full Access Granted

Ignoring people with disabilities could mean bad news for mobile companies.
Posted 01 Jun 2008 / June 2008 - by

June 2008: Speech Solutions

Hosted Speech Solutions

Posted 01 Jun 2008 / June 2008 - by