October 2008
Magazine Features
An Emotional Mess
Paul Korzeniowski //
01 Oct 2008
Speech systems can say "I'm sorry," but can they ever truly sound like they mean it?
Emotional Intelligence
Jessica Tsai //
01 Oct 2008
Speech technology may have difficulty conveying emotion, but it can certainly detect it.
The Case for Call Recording
Leonard Klie //
01 Oct 2008
Legal issues abound regarding notification and privacy when call centers monitor and capture customer contacts.
Deployments
An Education in E-Learning
Gayle Kesten //
01 Oct 2008
A small PowerPoint add-in helps Indian IT services giant Wipro take training to the Web
Unified in Care and Communications
Leonard Klie //
01 Oct 2008
Cancer Treatment Centers of America rolls out VoIP and IP contact center solutions to improve patient care
COLUMNS:
Editor's Letter
Don't Get Overemotional
David Myron //
01 Oct 2008
Forward Thinking
Make Your Life Easier
Judith Markowitz //
01 Oct 2008
Do your part to develop, certify, and support industry standards.
Industry View
The Creepiness Factor
Moshe Yudkowsky //
01 Oct 2008
Too much personalization in your IVR can lead to trouble.
Inside Outsourcing
Building a Welcoming Front Door
Alex Halikias //
01 Oct 2008
For long-term customer relationships, go beyond the traditional IVR.
Interact
Contradicting a Legend
Melanie Polkosky //
01 Oct 2008
The less memorable a VUI, the better
Talking Tech
Are You Doing Right by Your Customers?
Donna Fluss //
01 Oct 2008
Enterprises must find the right balance between live service and self-service automation
Voice Value
Does Anyone Care About Voice Verification
Nancy Jamison //
01 Oct 2008
The industry is at a tipping point of a broader deployment
Standards
Opening the World of Multimodality
Deborah Dahl //
01 Oct 2008
Standards can help bring more applications to bear.
Speech Solutions
Assistive Technologies
Leonard Klie //
01 Oct 2008
FYI
'Press 1' for Caller Thoughts
Christopher MusicoMeghan Goth //
01 Oct 2008
Users prefer service to technology, a panel revealed.
A New Dragon Emerges
Leonard Klie //
01 Oct 2008
Dragon NaturallySpeaking 10 is faster and more accurate than the previous version.
Former Hacker Tackles IVR and Voice Biometric Security
Adam Boretz //
01 Oct 2008
SpeechTEK's Wednesday keynoter details how easy it can be for a professional fraudster to trick speech systems.
Market Spotlight: Government
Adam Boretz //
01 Oct 2008
Voice Vote: New Machine Could Revolutionize Elections
Overheard/Underheard
Leonard Klie //
01 Oct 2008
Under-the-radar speech news
SpeechTEK Keynoter Highlights the Shrinking Technological World
Adam Boretz //
18 Aug 2008
Noted author and futurist Ray Kurzweil predicts the disappearance of computers in favor of smaller, more portable, and more capable devices.