Speech Technology Magazine

 

Speech Technology Magazine
Current Issue

October 2008: Cover Story

An Emotional Mess

Speech systems can say "I'm sorry," but can they ever truly sound like they mean it?
Posted 01 Oct 2008 / October 2008 - by

October 2008: Features

Emotional Intelligence

Speech technology may have difficulty conveying emotion, but it can certainly detect it.
Posted 01 Oct 2008 / October 2008 - by

The Case for Call Recording

Legal issues abound regarding notification and privacy when call centers monitor and capture customer contacts.
Posted 01 Oct 2008 / October 2008 - by

October 2008: FYI

'Press 1' for Caller Thoughts

Users prefer service to technology, a panel revealed.
Posted 01 Oct 2008 / October 2008 - by ,

A New Dragon Emerges

Dragon NaturallySpeaking 10 is faster and more accurate than the previous version.
Posted 01 Oct 2008 / October 2008 - by

Former Hacker Tackles IVR and Voice Biometric SecurityListen to this article in TTS, powered by Loquendo

SpeechTEK's Wednesday keynoter details how easy it can be for a professional fraudster to trick speech systems.
Posted 01 Oct 2008 / October 2008 - by

Market Spotlight: Government

Voice Vote: New Machine Could Revolutionize Elections
Posted 01 Oct 2008 / October 2008 - by

Overheard/Underheard

Under-the-radar speech news
Posted 01 Oct 2008 / October 2008 - by

SpeechTEK Keynoter Highlights the Shrinking Technological WorldListen to this article in TTS, powered by Loquendo

Noted author and futurist Ray Kurzweil predicts the disappearance of computers in favor of smaller, more portable, and more capable devices.
Posted 18 Aug 2008 / October 2008 - by

October 2008: Deployments

An Education in E-Learning

A small PowerPoint add-in helps Indian IT services giant Wipro take training to the Web
Posted 01 Oct 2008 / October 2008 - by

Unified in Care and Communications

Cancer Treatment Centers of America rolls out VoIP and IP contact center solutions to improve patient care
Posted 01 Oct 2008 / October 2008 - by
COLUMNS:

October 2008: Editor's Letter

Don't Get Overemotional

Posted 01 Oct 2008 / October 2008 - by

October 2008: Forward Thinking

Make Your Life Easier

Do your part to develop, certify, and support industry standards.
Posted 01 Oct 2008 / October 2008 - by

October 2008: Industry View

The Creepiness Factor

Too much personalization in your IVR can lead to trouble.
Posted 01 Oct 2008 / October 2008 - by

October 2008: Inside Outsourcing

Building a Welcoming Front Door

For long-term customer relationships, go beyond the traditional IVR.
Posted 01 Oct 2008 / October 2008 - by

October 2008: Interact

Contradicting a Legend

The less memorable a VUI, the better
Posted 01 Oct 2008 / October 2008 - by

October 2008: Talking Tech

Are You Doing Right by Your Customers?

Enterprises must find the right balance between live service and self-service automation
Posted 01 Oct 2008 / October 2008 - by

October 2008: Voice Value

Does Anyone Care About Voice Verification

The industry is at a tipping point of a broader deployment
Posted 01 Oct 2008 / October 2008 - by

October 2008: Standards

Opening the World of Multimodality

Standards can help bring more applications to bear.
Posted 01 Oct 2008 / October 2008 - by

October 2008: Speech Solutions

Assistive Technologies

Posted 01 Oct 2008 / October 2008 - by