Speech Technology Magazine

Speech Technology Magazine
Current Issue

May 2009: Cover Story

Freedom in the Field

Speech is finding a home far outside the call center.
Posted 01 May 2009 / May 2009 - by

May 2009: Features

For the Best Hires, Retailers Hire Speech

Voice technologies help retailers prescreen an overflowing pool of job applicants.
Posted 01 May 2009 / May 2009 - by

Romancing the Caller [and the Customer]

Eliciting the best response in a directed dialogue
Posted 01 May 2009 / May 2009 - by

May 2009: FYI

CosmoCom Launches Six Products in One Month

The company upgrades its IP unified communications suite with a host of new offerings, including a smartphone.
Posted 01 May 2009 / May 2009 - by

Emerging Analytics Tools Could Cut Costs by 10 Percent

Customer experience analytics are expected to make a big splash in the next three years, DMG predicts.
Posted 01 May 2009 / May 2009 - by

Google Moves on Voicemail-to-Text Market

The release of Google Voice brings the search engine giant into the telephony space.
Posted 01 May 2009 / May 2009 - by

Overheard/Underheard

Under-the-radar speech news
Posted 01 May 2009 / May 2009 - by

Visual Voicemail Captures Consumer Interest

Most people would prefer to receive voicemail displayed in an email-like inbox, a survey finds.
Posted 01 May 2009 / May 2009 - by

May 2009: Deployments

A Thing of Beauty

Spas and salons benefit from an Angel.com IVR to confirm appointments.
Posted 01 May 2009 / May 2009 - by

Out of the Outsourcing Business

A dictation solution lets a healthcare system bring transcription back in house, creating a $1 million windfall.
Posted 01 May 2009 / May 2009 - by

Speech Makes an Impact

A customer care solutions package from Verint Systems is helping Pitney Bowes address agent and customer turnover.
Posted 01 May 2009 / May 2009 - by
COLUMNS:

May 2009: Editor's Letter

Speech Permeates the Enterprise

Posted 01 May 2009 / May 2009 - by

May 2009: Forward Thinking

Speech for Distance Learning

Part II: Speech recognition develops a foreign tongue
Posted 01 May 2009 / May 2009 - by

May 2009: Industry View

Talk Quickly Without Talking Faster

A new platform could cut the time spent needlessly on the phone
Posted 01 May 2009 / May 2009 - by

May 2009: Inside Outsourcing

The Best Response to a Tough Economy

Make smart investments in your enterprise customer voice portal
Posted 01 May 2009 / May 2009 - by

May 2009: Interact

What I Learned Waiting Tables

The server's tone sets the tone for the type of tip
Posted 01 May 2009 / May 2009 - by

May 2009: Voice Value

Speech in an Emergency

The proper devices can help people communicate in times of need
Posted 01 May 2009 / May 2009 - by

May 2009: Standards

Controlling Speech and Multimodal Applications

SCXML lets users travel through many states without leaving the phone
Posted 01 May 2009 / May 2009 - by

May 2009: Speech Solutions

A Hosted IVR Solution

Posted 01 May 2009 / May 2009 - by