Speech Technology Magazine

 

Speech Technology Magazine
Current Issue

July/August 2009: Cover Story

The Quest for the Gold Foil Stamp

Patents: the ever-changing pitfalls, dangers, and opportunities of intellectual property.
Posted 14 Jul 2009 / July/August 2009 - by

July/August 2009: Features

Remember Me?

IVRs can—or at least should—develop memories when it comes to past and present interactions.
Posted 14 Jul 2009 / July/August 2009 - by

Speech in Need of a Bailout?

Problems persist with speech automation, but banks are looking at expanding its use anyway.
Posted 14 Jul 2009 / July/August 2009 - by

July/August 2009: FYI

Avaya Takes a Fresh Look at the Midmarket

Industry pundits say the latest initiatives will help the company play catch-up.
Posted 14 Jul 2009 / July/August 2009 - by

IVR Market Expected to Continue Growing Through 2011

While IVR and voice portals have a bright future, VoIP sees a slowdown.
Posted 14 Jul 2009 / July/August 2009 - by

Mobile Speech Set to Grow During the Next Five Years

Datamonitor predicts a positive outlook for speech in the mobile space.
Posted 14 Jul 2009 / July/August 2009 - by

Overheard/Underheard

Under-the-radar speech news.
Posted 14 Jul 2009 / July/August 2009 - by

Swine Flu Outbreak Increases Schools' Use of Speech

Schools across the country have turned to voice broadcasting to reassure parents and address concerns.
Posted 14 Jul 2009 / July/August 2009 - by

July/August 2009: Deployments

Gaining Insight over a Global Network

Speech analytics helps EarthLink better manage outsourced operations.
Posted 14 Jul 2009 / July/August 2009 - by

Speech Takes Airline to New Heights

By providing a voice-powered virtual assistant on its Web site, Alaska Airlines improves customer self-service.
Posted 14 Jul 2009 / July/August 2009 - by

Voice Picking Delivers for Coca-Cola Enterprises

Datria solution enables distributor to avoid $2 million in costs
Posted 14 Jul 2009 / July/August 2009 - by
COLUMNS:

July/August 2009: Editor's Letter

Taking Measured Steps

Posted 14 Jul 2009 / July/August 2009 - by

July/August 2009: Forward Thinking

You Be the Judge

New sessions at SpeechTEK will offer hands-on training.
Posted 15 Jul 2009 / July/August 2009 - by

July/August 2009: Industry View

Thinking Backward and Thinking Ahead

Sci-fi paves the way for further TTS exploration
Posted 15 Jul 2009 / July/August 2009 - by

July/August 2009: Inside Outsourcing

Make Your IVR a Disaster Recovery Star

Or at least consider outsourcing this function to an IVR provider.
Posted 14 Jul 2009 / July/August 2009 - by

July/August 2009: Interact

Goldilocks and the Three IVRs

Usage data comes in three sizes: too little, too much, and [rarely] just right.
Posted 14 Jul 2009 / July/August 2009 - by

July/August 2009: Voice Value

Speech in a Virtual World

Disabled users gain control of the in-world life.
Posted 14 Jul 2009 / July/August 2009 - by

July/August 2009: Standards

Standards Make the World Smaller

As standards advance, things just work together better.
Posted 14 Jul 2009 / July/August 2009 - by

July/August 2009: Speech Solutions

Testing and Tuning Solutions

Posted 14 Jul 2009 / July/August 2009 - by