The Great Debate

Are standards and universal commands necessary in VUI design?

Posted 01 Nov 2009 / November/December 2009 Issue - by Adam Boretz

 

In the Future Everything Will Be Modular—Or at Least VoiceXML

VoiceXML 3.0 looks to solve everything you didn't like about VoiceXML 2.0.

Posted 01 Nov 2009 / November/December 2009 Issue - by Eric Barkin

Speech Declares Its Independence

Warehousing systems evolve to the point where they can act with any kind of hardware, software, vendor, and voice.

Posted 01 Nov 2009 / November/December 2009 Issue - by Leonard Klie

 

Avaya's Nortel Bid Goes Through

As the bidding process ends, Avaya comes out on top with its offer for Nortel's Enterprise Solutions, Government Solutions, and DiamondWare business units

Posted 01 Nov 2009 / November/December 2009 Issue - by Leonard Klie

Overheard/Underheard

Under-the-radar speech news.

Posted 01 Nov 2009 / November/December 2009 Issue - by Adam Boretz

Preference Low for Voice Channels

Convergys research finds favor growing for online channels over speech-enabled systems.

Posted 01 Nov 2009 / November/December 2009 Issue - by Leonard Klie

Speech Primed for Future Elections

Voting system's creator looks to the federal government for support as he continues to improve the voice-based functionality of Prime III.

Posted 01 Nov 2009 / November/December 2009 Issue - by Adam Boretz

Voxeo Acquires Motorola’s VoiceXML Browser Technology

The deal includes all of Motorola's rights to and interests in the VoxGateway VoiceXML browser.

Posted 01 Nov 2009 / November/December 2009 Issue - by Leonard Klie

 

A Matter of Time

An IVR helps electronics retailer Comet dedicate more time to high-value customers who need extra help.

Posted 01 Nov 2009 / November/December 2009 Issue - by Leonard Klie

Furnishing Callers with a Better Experience

IKEA's German unit installs an IVR to reduce call times.

Posted 01 Nov 2009 / November/December 2009 Issue - by Eric Barkin

 

COLUMNS:

Innovation, a Standard Practice

Posted 01 Nov 2009 / November/December 2009 Issue - by David Myron

 

Hosted IVR Might Be Right for You

But be willing to weigh the trade-offs versus the benefits.

Posted 01 Nov 2009 / November/December 2009 Issue - by Donna Fluss

 

Legal Issues Surrounding Speech

Who will get the ball rolling on creating the rules?

Posted 01 Nov 2009 / November/December 2009 Issue - by James A. Larson

 

When Your Outsourcer Outsources

Is this an out-and-out solution?

Posted 01 Nov 2009 / November/December 2009 Issue - by Kevin Brown

 

Are You Happy When People Call?

We should be grateful when customers call us to complain.

Posted 01 Nov 2009 / November/December 2009 Issue - by Susan L. Hura

 

Speech Recognition Comes of Age

So why not ensure that your solution is next-generation?

Posted 01 Nov 2009 / November/December 2009 Issue - by Alan Knipe , Kirsty McCarthy

 

The Tipping Point of Speech Proliferation, Part II

Speech gains in UC and mobile applications.

Posted 01 Nov 2009 / November/December 2009 Issue - by Nancy Jamison

 

Dictation/Transcription Solutions

Posted 01 Nov 2009 / November/December 2009 Issue - by Leonard Klie