Speech Technology Magazine

Speech Technology News Features

Microsoft Advances Speech APIs

Microsoft moves Custom Speech Service from private preview to open trials.
Speech Technology News Features, Posted 07 Feb 2017

LumenVox Releases Version 15.1

LumenVox adds German, additional enhancements with Version 15.1 of its speech engine.
Speech Technology News Features, Posted 03 Feb 2017

Pronexus Releases VB Voice 10.1

Pronexus' VB Voice 10.1 will allow users to access both voice recognition and visual customer service through smartphone or HTML 5-enabled browser. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 30 Jan 2017

Avaya Files for Chapter 11

The company assured customers that operations will continue during the restructuring. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 19 Jan 2017

European Project Seeks to Advance Speech in Smart Homes

The EU project "LISTEN" is working on a robust, hands-free speech control interface for smart home systems.
Speech Technology News Features, Posted 17 Jan 2017

NICE Launches Nexidia Analytics

Nexidia Analytics offers interaction analytics via omnichannel "listening" to know what customers and prospects are saying and then analyze those conversations to tailor experiences to their stated needs. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 10 Jan 2017

IBM Develops a Voice-Enabled Eldercare Robot

IBM Research and Rice University have been exploring a Watson-powered, voice-enabled robot for the elderly and their in-home caregivers.
Speech Technology News Features, Posted 08 Dec 2016

Avaya Releases IP Office Contact Center 10

Avaya today introduced IP Office Contact Center 10, the latest version of its contact center platform specifically geared toward midsized businesses but with the same advanced tools as its enterprise-level product. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 05 Dec 2016

MindMeld Launches Deep-Domain Conversational AI

MindMeld's Conversational AI platform simplifies onboarding and integration to other applications, like Siri and Cortana.
Speech Technology News Features, Posted 18 Nov 2016

Interactions Launches Voice Biometrics Offering

Interactions has extended its Intelligent Virtual Assistant with a voice biometrics offering based on its Curo Speech and Language Platform.
Speech Technology News Features, Posted 17 Nov 2016

KnuVerse Unveils Speech Verification Platform

KnuVerse extends its portfolio with KnuFactor voice recognition and authentication products.
Speech Technology News Features, Posted 01 Nov 2016

Nuance Adds Contextual Reasoning to Dragon Drive

Dragon Drive's Contextual Reasoning leverages automotive data and driver preferences to deliver a more intelligent connected car.
Speech Technology News Features, Posted 18 Oct 2016

Samsung Acquires Virtual Assistant Viv

Samsung moves further into voice-enabled, natural language interfaces for developers.
Speech Technology News Features, Posted 06 Oct 2016

DialogTech Launches Conversation Insight 2.0, Powered by Nuance Transcription Engine

DialogTech's newest version of Conversation Insight offers increased speed and accuracy.
Speech Technology News Features, Posted 21 Sep 2016

Nexmo Launches Voice API with Vonage

Nexmo's next-generation Voice APIs will help developers add TTS, call control, conferencing, call recording, and more, to their communications apps.
Speech Technology News Features, Posted 14 Sep 2016

Google's DeepMind Develops an Entirely New Approach to TTS

The revolutionary WaveNet technology creates sound waves to generate audio that is more natural sounding than traditional TTS, the company says.
Speech Technology News Features, Posted 12 Sep 2016

[24]7 and Amdocs Partner

[24]7 is partnering with Amdocs to deliver intelligent, personalized customer support across all service channels, for the telecommunications industry. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 09 Sep 2016

Genesys Acquires Interactive Intelligence

The transaction aims to bolster Genesys's customer experience offerings and global market presence. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 31 Aug 2016

KKR to Acquire Calabrio

The acquisition is expected to help Calabrio speed up its corporate growth. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 30 Aug 2016

Verint Launches Real-Time Speech Analytics

Verint Systems today unveiled several enhancements to its Real-Time Speech Analytics solution, which combines phonetic speech recognition and full transcription of calls with advanced language understanding. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 24 Aug 2016

ABI Finds Voice Critical to Smart Home

ABI Research has identified the smart home as the greatest new market for speech systems.
Speech Technology News Features, Posted 16 Aug 2016

Nuance Communications to Acquire TouchCommerce

The acquisition will unite Nuance's IVR solutions and TouchCommerce's "omnichannel" offerings under a common umbrella. (Featured on DestinationCRM.com.
Speech Technology News Features, Posted 21 Jul 2016

TouchCommerce Partners with Nuance for TouchAssist

TouchAssist blends TouchCommerce's chat and virtual assistant technology with Nuance's Nina and natural language understanding technology.
Speech Technology News Features, Posted 20 Jul 2016

NICE Introduces Engage 6.5

The latest release of NICE's recording platform provides deeper business insights across channels, including chat and Skype for Business. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 08 Jul 2016

Cypher's ASR Filter Improves Speech in Noisy Environments

Cypher has developed a technology that uses deep neural networking to remove background noise from voice communications.
Speech Technology News Features, Posted 08 Jul 2016

inContact Releases Customer Interaction Cloud 16.2

inContact's second major release of Customer Interaction Cloud for 2016, offers new capabilities across key components of its unified solution. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 01 Jul 2016

CallMiner Releases New Eureka Analytics Engine

The latest version of CallMiner Eureka offers improved speech recognition and reporting.
Speech Technology News Features, Posted 30 Jun 2016

Interactions Launches Curo Speech

Curo Speech is a platform for automatic speech recognition and text-to-speech building on AT&T's Watson technology.
Speech Technology News Features, Posted 22 Jun 2016

New Standards for Virtual Assistants Sought

The World Wide Web Consortium has formed a new community group to deal with virtual assistants.
Speech Technology News Features, Posted 13 Jun 2016