Speech Technology Magazine

Speech Technology News Features

Avaya Launches Hybrid Midmarket Cloud Solutions

Avaya today launched Avaya Midmarket Cloud, a pair of multichannel unified communications and contact center hybrid cloud solutions targeted for the midmarket. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 08 Feb 2016

Interactions Upgrades Its Speech Offerings

The company is launching a new speech platform and virtual assistant technology.
Speech Technology News Features, Posted 04 Feb 2016

iQventures Taps IBM Watson for Sentiment Analysis

IBM supplies an additional layer of assistance to users of the speech analytics platform. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 28 Jan 2016

IBM, University of Michigan Partner on Voice-Enabled Academic Adviser

The system, called Project Sapphire, would be able to provide academic and career guidance to students.
Speech Technology News Features, Posted 20 Jan 2016

NICE Acquires Nexidia

The union between the two companies seeks to provide a superior analytics solution.
Speech Technology News Features, Posted 11 Jan 2016

Genesys Acquires SpeechStorm

The provider of self-service solutions adds market-ready mobile, We,b and IVR self-service applications to the Genesys Customer Experience Platform. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 22 Dec 2015

BBC Pilots Automatic Translation Tool

Technology automatically converts news scripts to other languages and speaks them aloud with text-to-speech synthesis.
Speech Technology News Features, Posted 21 Dec 2015

Marchex Adds Major Security Enhancement for Call Recordings

Marchex, a mobile advertising analytics company, today launched a major security enhancement to Marchex Call Analytics that enables companies to automatically redact credit card numbers from recorded phone calls in real time. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 15 Dec 2015

Zendesk Releases Advanced Voice

Zendesk released Advanced Voice, an enhanced version of its phone support offering, embedded directly into its cloud-based contact center software. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 10 Dec 2015

SRI and NYU Medical Center Project Uses Speech Analytics to Identify PTSD

Research finds a correlation between post-traumatic stress disorder and speaking patterns, which can be uncovered with speech analytics.
Speech Technology News Features, Posted 17 Nov 2015

Enghouse Interactive Updates Its Customer Interaction Portfolio

Contact Center: Enterprise, Communications Center, Contact Center: Service Provider, Communications Portal, and Quality Management Suite all get upgrades. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 10 Nov 2015

Genesys Launches AppFoundry, a Customer Service App Marketplace

AppFoundry will be the only enterprise marketplace "focused 100 percent on service solutions." (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 05 Nov 2015

Enacomm and VoiceVault Provide Voice e-Signature Solution

Voice biometric identity verification allows organizations to eliminate ink-based signatures for authentication.
Speech Technology News Features, Posted 26 Oct 2015

Intelligent Assistants Bring Changes to CRM and Customer Service

Opus Research's Intelligent Assistants Conference highlights the growth of virtual assistants in customer apps. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 14 Oct 2015

Glove Translates Sign Language into Text and Speech

A London grad student's glove can translate sign language from hand gestures to visual text on a screen and audible dialogue.
Speech Technology News Features, Posted 02 Oct 2015

W3C's Voice Browser Working Group to Disband

The World Wide Web Consortium's subgroup created the VoiceXML standard, but sees interest shifting away from IVRs to smartphone apps.
Speech Technology News Features, Posted 29 Sep 2015

Speech Industry Sees a Flurry of Patent Activity

More than 21,000 patents have been granted in the United States since 2000, a report from iRunway finds.
Speech Technology News Features, Posted 14 Sep 2015

Speech Will Be a Main Interface for Mobile Devices by 2020, Tractica Predicts

Tractica expects speech recognition to achieve 82 percent penetration in smartphones, tablets, and wearables in five years.
Speech Technology News Features, Posted 26 Aug 2015

[24]7 Adds Deep Neural Networks to IVR

Microsoft's DNN technology brings greater speech recognition accuracy to the [24]7 Customer Engagement Platform.
Speech Technology News Features, Posted 14 Aug 2015

Sensory Adds Deep Learning to TrulyHandsfree Platform

New speech extraction techniques in TrulyHandsfree 4.0 allow spoken commands to cut through real-world noise.
Speech Technology News Features, Posted 06 Aug 2015

Wells Fargo to Pilot SpeechPro’s Face and Voice Biometrics

The banking firm is rolling out SpeechPro's VoiceKey OnePass technology to its mobile business customers.
Speech Technology News Features, Posted 29 Jul 2015

USAA and Nuance Create a Financial Virtual Assistant

The Savings Coach's virtual assistant and gaming features prove successful with first-time savers.
Speech Technology News Features, Posted 24 Jul 2015

Verint Releases Identity Authentication Solution

Solution leverages speech biometrics, speech analytics, and other technologies to separate customers from fraudsters.
Speech Technology News Features, Posted 14 Jul 2015

Information Today Inc. Mourns the Passing of Michele Masterson

Speech Technology News Features, Posted 13 Jul 2015

MindMeld, Sense.ly Partner on Virtual Nurse App

Users can use voice to describe conditions and connect with the proper information or personnel for diagnosis and treatment.
Speech Technology News Features, Posted 30 Jun 2015

CallMiner Introduces Eureka Fall 2015

The latest iteration of CallMiner's interaction analytics solution increases speed to intelligence.
Speech Technology News Features, Posted 17 Jun 2015

Call Center Recording Market Sees Tremendous Growth

The market is predicted to grow from $1.05 billion currently to $1.6 billion by 2020.
Speech Technology News Features, Posted 12 Jun 2015

Interactive Intelligence Unveils PureCloud Engage at Interactions 2015

PureCloud Engage is designed to help contact centers accelerate business impact, deliver consistent outcomes, and improve the customer and agent experience. (Featured on SmartCustomerService.com).
Speech Technology News Features, Posted 09 Jun 2015

Multimodal Growth Pushes Speech Recognition to the Head of the Class

You can touch this but you don't need to. Speech is right behind touch when it comes to the future of multimodal design, according to new research.
Speech Technology News Features, Posted 03 Jun 2015