Speech Technology Magazine

Speech Technology News Features

Nuance Communications Is Set to Acquire TouchCommerce

The acquisition will unite Nuance's IVR solutions and TouchCommerce's "omnichannel" offerings under a common umbrella. (Featured on DestinationCRM.com.
Speech Technology News Features, Posted 21 Jul 2016

TouchCommerce Partners with Nuance for TouchAssist

TouchAssist blends TouchCommerce's chat and virtual assistant technology with Nuance's Nina and natural language understanding technology.
Speech Technology News Features, Posted 20 Jul 2016

NICE Introduces Engage 6.5

The latest release of NICE's recording platform provides deeper business insights across channels, including chat and Skype for Business. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 08 Jul 2016

Cypher's ASR Filter Improves Speech in Noisy Environments

Cypher has developed a technology that uses deep neural networking to remove background noise from voice communications.
Speech Technology News Features, Posted 08 Jul 2016

inContact Releases Customer Interaction Cloud 16.2

inContact's second major release of Customer Interaction Cloud for 2016, offers new capabilities across key components of its unified solution. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 01 Jul 2016

CallMiner Releases New Eureka Analytics Engine

The latest version of CallMiner Eureka offers improved speech recognition and reporting.
Speech Technology News Features, Posted 30 Jun 2016

Interactions Launches Curo Speech

Curo Speech is a platform for automatic speech recognition and text-to-speech building on AT&T's Watson technology.
Speech Technology News Features, Posted 22 Jun 2016

New Standards for Virtual Assistants Sought

The World Wide Web Consortium has formed a new community group to deal with virtual assistants.
Speech Technology News Features, Posted 13 Jun 2016

Verint Completes Its Cloud Migration

All Verint Customer Engagement Optimization solutions are now available in cloud, on-premises, and hybrid deployment versions. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 07 Jun 2016

KnuEdge Launches with Voice Authentication Software

Startup KnuEdge has come out of stealth mode with a military-grade commercial voice authentication software called KnuVerse.
Speech Technology News Features, Posted 06 Jun 2016

NICE Acquires inContact

The deal adds cloud and contact center infrastructure technology to NICE's portfolio. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 19 May 2016

Deliver World-Class Service: Lessons from the Mouse [Q&A with Dennis Snow]

The former Disney leadership team member urges organizations to focus on improving their customer experiences. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 11 May 2016

Nuance Launches the Nuance Transcription Engine

Nuance Transcription Engine is capable of translating a minute of audio into text in six seconds.
Speech Technology News Features, Posted 09 May 2016

Cyara Launches Virtual Agent

The new solution can test how efficiently contact center agents interact with desktop systems and apps. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 04 May 2016

Amazon Adds Alexa Voice Service to Triby Devices

Invoxia's kitchen device is the first non-Amazon product to include the Alexa voice interface.
Speech Technology News Features, Posted 02 May 2016

Interactions and Arise Virtual Solutions Partner on Virtual Assistant

Interactions and Arise Virtual Solutions have partnered to expand the delivery of conversational virtual assistant solutions for customer care. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 22 Apr 2016

SYSTRAN Releases SYSTRAN.io Translation APIs

The SYSTRAN.io APIs enable companies to conduct translations among more than 100 language pairs.
Speech Technology News Features, Posted 22 Apr 2016

Ubiquitous Voice Society Expands into Nine New Chapters Worldwide

The UVS opens four additional chapters in the United States, one in Canada, two in Europe, and one in northern Africa.
Speech Technology News Features, Posted 15 Apr 2016

Api.ai Partners with Slack to Add Natural Language Understanding to Chatbots

Api.ai for Slack lets developers create conversational chat bots that can understand user intent.
Speech Technology News Features, Posted 21 Mar 2016

IBM and Hilton Field Test a Robot Concierge

Connie is Hilton's robot concierge that incorporates IBM's Watson cognitive computing and speech APIs to help hotel guests.
Speech Technology News Features, Posted 14 Mar 2016

Voice to Become the Personal Assistant, Technavio Predicts

Research firm Technavio has identified three trends in speech technologies that will alter the landscape through 2019.
Speech Technology News Features, Posted 14 Mar 2016

Pindrop Launches IVR Anti-Fraud Solution

IVR Anti-Fraud monitors IVR transactions to identify risky or suspicious caller activity.
Speech Technology News Features, Posted 01 Mar 2016

IBM Makes Watson TTS More Expressive

IBM makes its Watson Text to Speech API more human-sounding by drawing on more than 40 hours of speech to tag utterances.
Speech Technology News Features, Posted 29 Feb 2016

Technavio Sees Great Potential in Voice-Control Apps

Mobile banking, connected car apps, and virtual assistants in mobile devices are expected to be the biggest market drivers.
Speech Technology News Features, Posted 25 Feb 2016

Verint Acquires Contact Solutions

The deal extends Verint's Actionable Intelligence vision with real-time, contextual self-service software. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 22 Feb 2016

Nuance Releases Dragon Medical One Dictation Platform

The new cloud-based solution brings greater access and beefed-up analytics.
Speech Technology News Features, Posted 18 Feb 2016

Avaya Launches Hybrid Midmarket Cloud Solutions

Avaya today launched Avaya Midmarket Cloud, a pair of multichannel unified communications and contact center hybrid cloud solutions targeted for the midmarket. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 08 Feb 2016

Interactions Upgrades Its Speech Offerings

The company is launching a new speech platform and virtual assistant technology.
Speech Technology News Features, Posted 04 Feb 2016

iQventures Taps IBM Watson for Sentiment Analysis

IBM supplies an additional layer of assistance to users of the speech analytics platform. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 28 Jan 2016