News Feature
New research finds hands-free does not mean distraction-free.
News Feature,
Posted 14 Jun 2013
Solution seeks to address EHR usability resistance.
News Feature,
Posted 13 Jun 2013
IEEE experts explore space technology advancements' impact on consumer electronics.
News Feature,
Posted 07 Jun 2013
News Feature,
Posted 05 Jun 2013
The deal adds to Nuance's automotive business.
News Feature,
Posted 31 May 2013
Big Blue brings Watson to customer service with the launch of Watson Engagement Advisor.
News Feature,
Posted 24 May 2013
Genesys further extends its cloud-based contact center solutions portfolio with proactive collections and payments, mobile marketing, and customer service applications.
News Feature,
Posted 21 May 2013
Biometric solution incorporates Intel technology.
News Feature,
Posted 15 May 2013
Technology includes multichannel and mobile capabilities.
News Feature,
Posted 08 May 2013
Customers embrace authentication of use.
News Feature,
Posted 08 May 2013
Microsoft integrates voice and video calling service into its popular email app.
News Feature,
Posted 06 May 2013
The voice-based mobile virtual assistant app offers customers more self-service options.
News Feature,
Posted 01 May 2013
A new study finds drivers are also distracted while using hands-free technologies in the car.
News Feature,
Posted 29 Apr 2013
Companies to provide WFO and CEM management solutions.
News Feature,
Posted 24 Apr 2013
Developers can now access more reliable TTS Web Services.
News Feature,
Posted 22 Apr 2013
A new app combines video with speech recognition technology to create uniquely engaging digital media content.
News Feature,
Posted 22 Mar 2013
Multimodal solution delivers a unified customer experience across IVR and mobile.
News Feature,
Posted 20 Mar 2013
Smartphones are increasing awareness of text-to-speech, speech-to-text, and voice control technologies.
News Feature,
Posted 15 Mar 2013
Solution uses secure voiceprints to automate requests.
News Feature,
Posted 12 Mar 2013
Nuance's virtual assistant now provides greater cross-platform customer service.
News Feature,
Posted 05 Mar 2013
The $110 million deal brings more cloud offerings to Genesys.
News Feature,
Posted 26 Feb 2013
TrulyHandsfree is enhanced with user-defined triggers and passphrases.
News Feature,
Posted 20 Feb 2013
The mobile phone app now speaks and understands 38 languages.
News Feature,
Posted 06 Feb 2013
The deal adds session border control technology to Oracle's communications offering to speed the deployment of all-IP networks.
News Feature,
Posted 04 Feb 2013
The deal strengthens Genesys' workforce optimization offerings.
News Feature,
Posted 29 Jan 2013
The company was already providing the TTS for Amazon's Kindle tablets.
News Feature,
Posted 24 Jan 2013
Technology will track fraud patterns and screen interactions in contact centers.
News Feature,
Posted 09 Jan 2013
Solution features replaceable capability.
News Feature,
Posted 04 Jan 2013
New identification technologies will be used to fight crime.
News Feature,
Posted 13 Dec 2012