Speech Technology Magazine

 

Speech Technology News Features

When Web Self-Service Fails, Customers Call the Contact Center

Customers turning to the Web first, but more than half still end up in the contact center.
Speech Technology News Features, Posted 20 May 2011

Microsoft Plans to Acquire Skype

Microsoft hopes the $8.5 billion purchase will give it a greater share of the Internet and smartphone market.
Speech Technology News Features, Posted 10 May 2011

VoiceXML Forum Names New Board of Directors

The organization also certified several leading VoiceXML 2.1 platforms.
Speech Technology News Features, Posted 06 May 2011

Verint Unveils Voice of the Customer Analytics Platform

Voice of the Customer Analytics combines all sources of customer interaction data into a single platform.
Speech Technology News Features, Posted 03 May 2011

ClickFox Reveals Customer Identification Pitfalls During Self-Service

Ten percent of customers can't be identified by automated customer service systems, driving down customer satisfaction.
Speech Technology News Features, Posted 02 May 2011

VoKnow Launches New Mobile Web Audio Experience via TTS

Listeners can create personalized news programs from millions of sources and listen anytime, anywhere via the Web, iPhone, iPad, or Android devices.
Speech Technology News Features, Posted 27 Apr 2011

Nominate the Leaders in the Industry

Speech Technology magazine is soliciting nominations for its annual Industry Awards.
Speech Technology News Features, Posted 26 Apr 2011

Loquendo TTS Powers Museum QR Codes

At Italian museums, visitors can now use their mobile phones as audio guides.
Speech Technology News Features, Posted 21 Apr 2011

Consumers Want Multichannel Customer Care Options

A new survey by Nuance signals the need for integrated inbound/outbound and multichannel platform solutions.
Speech Technology News Features, Posted 20 Apr 2011

Guile 3D Studio Introduces Denise, the Virtual Assistant

This system combines computer graphics, artificial intelligence, voice recognition and other advanced technologies to perform a variety of tasks.
Speech Technology News Features, Posted 18 Apr 2011

AT&T Releases New Mass-Messaging Platform

Rave Campus Messenger from AT&T simplifies communications for colleges and universities.
Speech Technology News Features, Posted 14 Apr 2011

New Study Finds Greater Safety with Voice

The Virginia Tech Transportation Institute concludes that drivers are safer using voice-based systems for texting while in the car.
Speech Technology News Features, Posted 11 Apr 2011

W3C Advances EmotionML

The Multimodal Interaction Working Group has published a last call working draft and preliminary vocabularies standard.
Speech Technology News Features, Posted 11 Apr 2011

Global Alert Network Launches Hands-Free Service for Drivers

The new app uses GPS and TTS to deliver relevant information when and where the driver needs it.
Speech Technology News Features, Posted 08 Apr 2011

Verint Releases Audiolog 5 for SMBs

Contact center software enhancements support mobile and multimedia customer interactions.
Speech Technology News Features, Posted 04 Apr 2011

VoIP Services Market Nears $50 Billion

Business adoption fuels strong growth; industry should reach nearly $75 million by 2015, Infonetics data reveals.
Speech Technology News Features, Posted 01 Apr 2011

Nuance Takes Natural Language on the Fast Track

New Call Steering Fast Start offering cuts the cost and time to deploy a natural language interface in half.
Speech Technology News Features, Posted 30 Mar 2011

NICE Recording Technology to Bolster Security at DFW Airport

One of the world's busiest airports will add multiple solutions from NICE's broad security offering to its existing NICE implementation
Speech Technology News Features, Posted 28 Mar 2011

Free Voicemail-to-Text from Yap Now Available for Android

Yap Voicemail app is now available to 10 million Android users with AT&T, T-Mobile, and Verizon.
Speech Technology News Features, Posted 23 Mar 2011

Nuance FlexT9 Now Available for Android Tablets

Unique four-in-one keypad lets consumers speak, trace, type, or tap to stay connected.
Speech Technology News Features, Posted 23 Mar 2011

SpeechCycle Launches SmartCare Mobile

The voice-enabled solution is the first customer care solution developed specifically for the smartphone.
Speech Technology News Features, Posted 21 Mar 2011

PCI Council Releases Supplemental Guidance for Protecting Telephone-Based Payment Card Data

New resource helps merchants and service providers understand and implement PCI DSS requirements for voice recordings.
Speech Technology News Features, Posted 18 Mar 2011

SpeechCycle Launches Mobile Division

Customer interaction management solutions vendor creates a new division to meet demand for business-to-consumer smartphone applications.
Speech Technology News Features, Posted 10 Mar 2011

Workforce Optimization Gets Optimized

DMG research shows innovation and growth to continue in the WFO market through 2013.
Speech Technology News Features, Posted 10 Mar 2011

Call Recording System Identifies Agents by Voice

New system uses speaker recognition to identify agents on call recordings.
Speech Technology News Features, Posted 01 Mar 2011

Ford Adds Languages to Its Sync System

The company works with Nuance to expand the system's vocabulary to 19 languages.
Speech Technology News Features, Posted 28 Feb 2011

Altitude Software Offers Advanced Natural Language Self-Service for Contact Centers

Altitude Software, Loquendo, and SpeechVillage have partnered to expand advanced speech self-service offering.
Speech Technology News Features, Posted 23 Feb 2011

Avaya Introduces Collaboration Solutions to Help Healthcare Providers Enhance Patient Care

New mobility and automated outbound offerings promise to improve healthcare processes.
Speech Technology News Features, Posted 21 Feb 2011

NICE to Acquire CyberTech International

NICE expands its offerings for compliance recording solutions and value-added applications.
Speech Technology News Features, Posted 15 Feb 2011