Speech Technology Magazine

 

Speech Technology News Features

Genesys and IBM Expand Call Center Solutions to China

Genesys and IBM last week introduced IBM Contact Center in a Box in China, expanding their Strategic Alliance for Contact Center Solutions.
Speech Technology News Features, Posted 31 Dec 2007

Understanding Callers' Post-Holiday Anger

The holiday season may be one of the busiest times for some contact centers, but the aftermath is just as brutal.
Speech Technology News Features, Posted 28 Dec 2007

Apple Granted Speech Synthesis Patent

On Dec. 25, Apple received a patent for a method that would greater enhance naturalness in its speech synthesizer.
Speech Technology News Features, Posted 27 Dec 2007

Call Genie Releases French-Language Voice Directory Software

Call Genie, provider of speech search solutions for directory assistance providers and wireless carriers, announced last week the availability of its Enhanced Voice Directory (EVD) software in French.
Speech Technology News Features, Posted 26 Dec 2007

Voxeo Releases Designer 8

Voxeo announced Friday the release of a new Web-native voice application development tool.
Speech Technology News Features, Posted 24 Dec 2007

Language Weaver Expands Automated Translation Roster

Traditional machine translation software uses English as a bridge between other languages, but Language Weaver is breaking the mold by offering direct translation pairs that remove English as the middle step.
Speech Technology News Features, Posted 21 Dec 2007

Energy Company Sends IVR Upstream

Stream Energy implements speech solution in its call center.
Speech Technology News Features, Posted 20 Dec 2007

Urban Outfitters Outfits Its Call Centers

The clothing retailer announced today its selection of Callfinity to provide solutions for call recording, reporting, and quality management within its contact centers.
Speech Technology News Features, Posted 19 Dec 2007

Alltel Adds Voicemail-to-Text Capabilities on Mobile Phones

Wireless carrier late last week launched a new Voice2TXT service, powered by speech-to-text provider SpinVox.
Speech Technology News Features, Posted 18 Dec 2007

Giving Speech for the Holidays

FreedomVOICE Systems donates voice-to-text technology to children's group
Speech Technology News Features, Posted 18 Dec 2007

Text-to-Speech, Personalized for the Holidays

Internet startup MakeBeliever.com incorporates text-to-speech technology on its V-Greetings, electronic video greeting cards that speak directly to recipients.
Speech Technology News Features, Posted 17 Dec 2007

One for All: UC to See Huge Growth

Wainhouse Research and In-Stat earlier this week released a global forecast that predicts that the unified communications products and services market will hit the $48.7 billion mark by 2012, a 13 percent increase from current levels.
Speech Technology News Features, Posted 14 Dec 2007

Sensory Announces New Time-Setting Technology

FluentChip 3.1 includes ability to set clocks with natural voice commands.
Speech Technology News Features, Posted 13 Dec 2007

Speech Used to Pimp News

Tech startup PimpMyNews.com announced its wide launch today. Dubbed the world's first "talking social news site," PimpMyNews speechifies newsfeeds and blog entries from around the Internet using text-to-speech technology from a variety of vendors, including NeoSpeech.
Speech Technology News Features, Posted 12 Dec 2007

VoiceObjects 7.2 Adds Video and Analytics

VoiceObjects will release an updated edition of its phone application server software suite, VoiceObjects 7.2, preloaded with analytics and business tracking tools and video capabilities that will work with 3G phones.
Speech Technology News Features, Posted 11 Dec 2007

Ai Squared Lets Users Take Screen Reader with Them

Software on a USB drive gives universal access for visually-impaired computer users.
Speech Technology News Features, Posted 11 Dec 2007

Is Jennifer the Best Voice Ever?

Elocution is crisp, but more performance-oriented readings could require work.
Speech Technology News Features, Posted 10 Dec 2007

HP, Mouscan Team Up for Mobile Text-to-Speech Solution

Korean start-up company Mouscan, a company with scanning and mouse expertise, today announced a licensing agreement with HP that will offer people a way to listen to printed text.
Speech Technology News Features, Posted 07 Dec 2007

Adding a Voice to Bluetooth

Sensory and Foxlink partner to offer a voice user interfaces on standard headsets.
Speech Technology News Features, Posted 05 Dec 2007

Verint Takes a 360-Degree Approach to Workforce Management

Further updating and enhancing its current workforce optimization (WO) and quality management (QM) systems, Verint Systems today released its Impact 360 application.
Speech Technology News Features, Posted 04 Dec 2007

Gaining Control Over All Aspects of the Call Center

Unified Command and Control (UCC) from Aspect Software centralizes reporting, routing, administration, and workflow management in a single console capable of handling 40,000 agents within a single site or across multiple locations.
Speech Technology News Features, Posted 04 Dec 2007

Apptera Selects Envox OnDemand to Host Contact Center Solution

Apptera, a provider of technology for mobile advertising, search and commerce, has selected the Envox OnDemand hosted contact center voice solution to power its "In-Call" solutions.
Speech Technology News Features, Posted 03 Dec 2007

NEC Puts Speech-to-Text Translation on Cell Phone

Pilot with Japanese-to-English technology is the first on a cell phone that didn't require external help.
Speech Technology News Features, Posted 30 Nov 2007

AssistMed Adds Voice Security Layer to Medical Services

AssistMed, a Los Angeles-based IT company that provides solutions for physicians and healthcare organizations, has added VoiceVault's Caller Authentication service to its DictAide product.
Speech Technology News Features, Posted 29 Nov 2007

SpeechCycle Web Portal to Improve Caller Experience Management

Application enables contact center managers to immediately customize messages to callers accessing natural language applications.
Speech Technology News Features, Posted 27 Nov 2007

Presenting the Bible, in MP3 or .Wav

While conducting missionary work in South Africa, Pieter Schutte encountered a problem common among English-speakers wishing to communicate with those whose primary language is not English: how to effectively get a message across in English, without confusion.
Speech Technology News Features, Posted 21 Nov 2007

MIT Speech Product Helps Students Find Lectures

Application transcribes lectures and makes them searchable by topic.
Speech Technology News Features, Posted 20 Nov 2007

LiveVox Opens the Doors on Voice Portal 3.0

Inbound and outbound features unite in an alternative to the dialer; one analyst sees hints of ambition.
Speech Technology News Features, Posted 20 Nov 2007

ASR Makes It Cheaper to Get an MP3

CSR, a provider of personal wireless technologies, announced today the launch of BlueCore Player, a low-cost Bluetooth-enabled MP3 player with voice controls.
Speech Technology News Features, Posted 19 Nov 2007