Speech Technology Magazine

 

Speech Technology News Features

Telefonica Moviles Turns to UTOPY for Customer Intelligence

MADRID -- Telefónica Móviles España, a leading telecommunications provider in Europe, turned to UTOPY's fully localized version of its SpeechMiner analytics solution to give it more intelligent insight into daily conversations with its customers.
Speech Technology News Features, Posted 25 Jul 2007

Call Center Report Advocates for Use of Biometrics in Identity Verification

LONDON -- New research from contact center analyst firm ContactBabel found that of the 43 billion calls that U.S. contact centers will receive in 2007, contact center agents will ask identity verification questions at the beginning of 41 percent of those calls.
Speech Technology News Features, Posted 24 Jul 2007

Defense Agency Concludes Field Tests for Auto-Translators

GAITHERSBURG, Md. -- Researchers at the National Institute of Standards and Technology (NIST) Friday wrapped up field-testing of prototype, real-time, two-way translation systems for the Defense Advance Research Projects Agency (DARPA).
Speech Technology News Features, Posted 23 Jul 2007

NSC Will Supply Key Word Spotting Technology to European Government

RISHON LEZION, Israel - Natural Speech Communication (NSC) and Tadiran Communication will team up to provide a major European Defense Ministry with a solution for improving the sound quality of intercepted communications and then analyzing the audio for key words that could indicate a potential security risk.
Speech Technology News Features, Posted 20 Jul 2007

Telefonica Selects Cantata Converged Services Platforms to Enhance Network

NEEDHAM, Mass. -- Spanish telecommunications provider Telefonica purchased 25 Excel CSP 2090 converged services platforms from Cantata, a provider of enabling technologies for IP-based communications applications.
Speech Technology News Features, Posted 19 Jul 2007

Cellebrum Standardizes on Envox CT ADE to Develop Mobile Value-Added Services

WESTBOROUGH, Mass. -- Asian value-added services provider Cellebrum has standardized on Envox Worldwide's Envox CT ADE interactive voice response (IVR) development tool.
Speech Technology News Features, Posted 18 Jul 2007

Siemens Deploys Unified Communication Solution at Teaching Hospital

SANTA BARBARA, Calif. -- Santa Barbara Cottage Hospital, a large acute-care teaching hospital, has chosen Siemens Communications to upgrade its hospital-wide communications system.
Speech Technology News Features, Posted 18 Jul 2007

Siemens Selected for Europe's Largest Private Managed IP Network

BOCA RATON, Fla. -- Global Crossing has selected Siemens Communications to provide the open communications technology behind Europe's largest private managed IP communications network.
Speech Technology News Features, Posted 18 Jul 2007

New Voice-Activated Service Turns a Cell Phone to a GPS Device

San Francisco - Dial Directions today launched the beta version of a voice-activated phone service that enables cell phone users in parts of New York and California to call and ask for driving directions to any address or store destination. The directions are then sent via text message back to the user's cell phone.
Speech Technology News Features, Posted 16 Jul 2007

AT&T’s Free DA Rolls-Out Across California

SAN BRUNO, Calif. -- Upon the successful completion of a controlled trial in three U.S. cities, AT&T officially rolled out its free 1-800-YELLOWPAGES directory assistance service across California yesterday.
Speech Technology News Features, Posted 13 Jul 2007

New Device Aids Student Reading

MINNEAPOLIS -- A new phone idea plays back students' readings to help them identify specific word sounds.
Speech Technology News Features, Posted 12 Jul 2007

Timberland Selects Hosted VoIP Provider

ATLANTA — Timberland Investment Resources will deploy the C4 IP hosted Voice over Internet Protocol solution from Cypress Communications to help its employees maintain constant communication between headquarters and four satellite offices.
Speech Technology News Features, Posted 11 Jul 2007

Scottish Governing Body Rolls Out an IVR

ARGYLL AND BUTE, Scotland -- The local governing body here implemented a virtual customer contact center to help area residents with tax questions.
Speech Technology News Features, Posted 11 Jul 2007

Three Firms Leverage Global Crossing's IP Network and CDW to Simplify Telecommunications

VERNON HILLS, Ill. -- CDW Corp. provided design assistance to implement converged audio, video and data network solutions from Global Crossing for Summer Bay Resorts, Pentax Medical and The Riverside Co.
Speech Technology News Features, Posted 11 Jul 2007

LG-Nortel Licenses Global IP Solutions' VoiceEngine PC

SAN FRANCISCO -- LG-Nortel in Korea selected Global IP Solutions' (GIPS) VoiceEngine PC Advanced and VoiceEngine Mobile softphone applications to power its new unified communications solution and Phontage PDA and desktop PC telephony offerings.
Speech Technology News Features, Posted 11 Jul 2007

Accounting Firm Hires DialPro Northwest for Speech Attendant

BELLEVUE, Wash. -- Accounting firm Clark Nuber has selected DialPro Northwest for a voice-enabled telephone attendant system to automatically route and handle calls corporate wide.
Speech Technology News Features, Posted 11 Jul 2007

UMass Calls on Cedar Point for VoIP

AMHERST, Mass. -- Cedar Point Communications has begun the first full-scale deployment of its voice over Internet protocol (VoIP) solution on a college campus at the University of Massachusetts-Amherst.
Speech Technology News Features, Posted 11 Jul 2007

Siemens Deploys Unified Communication Solution for Credit Union

ORLANDO, Fla. -- Insight Financial Credit Union has chosen Siemens’ HiPath unified communications solution to replace its aging communications system.
Speech Technology News Features, Posted 11 Jul 2007

Rush Limbaugh Club Uses Vontoo Voice Messaging

MISSION VIEJO, Calif. -- When organizers of the Rush Limbaugh Club of Orange County, Calif. want to gather their fellow members, they turn to Vontoo voice messaging.
Speech Technology News Features, Posted 11 Jul 2007

Envox CT ADE Powers Survey Solutions

WESTBOROUGH, Mass – Survey and database company True Tally has selected Envox Worldwide’s Envox CT ADE IVR development tool to power its phone-based survey solutions.
Speech Technology News Features, Posted 11 Jul 2007

Science Center Revamps Exhibits with Avaya Technology

JERSEY CITY, N.J. -- Using their cell phones, PDAs, or other personal communications devices, visitors to Liberty Science Center will be able to enhance their visiting experience with the help of speech technologies.
Speech Technology News Features, Posted 10 Jul 2007

Jingle Networks and Skype Partner on Free DA Service

MENLO PARK, Calif. – Under a strategic partnership announced yesterday, Jingle Networks is now offering its voice-enabled 1-800-FREE-411 directory assistance service to Skype subscribers in the United States.
Speech Technology News Features, Posted 06 Jul 2007

Google Buys GrandCentral Communications in Hopes of Developing More Communications Services

MOUNTAIN VIEW, Calif. -- Google announced plans July 2 to acquire GrandCentral Communications for an undisclosed amount, furthering the search engine’s expansion into the communications market.
Speech Technology News Features, Posted 05 Jul 2007

VoiceXML Forum to Create Biometrics Standards

PISCATAWAY, N.J. -- The VoiceXML Forum, through its Biometrics Committee, drafted the first set of standards for voice-based biometrics in May and recently sent copies to its members for approval.
Speech Technology News Features, Posted 03 Jul 2007

NICE Acquisition Adds Real-Time Transaction and Interaction Analytics Solutions

RA'ANANA, Israel -- Speech analytics solutions provider NICE Systems will acquire Actimize, a provider of software solutions for anti-money laundering, brokerage compliance, customer due diligence, and fraud prevention for the financial services industry, for $280 million.
Speech Technology News Features, Posted 02 Jul 2007

Businesses May Want to Back Off the iPhone Buzz

While personal users may be lining up for the Apple iPhone, the much-hyped device may not be the best for the business user, an analyst warns.
Speech Technology News Features, Posted 29 Jun 2007

New Voice-Recognition Technology to Improve Quality of Call Centers

ATLANTA -- Nexidia yesterday launched the Language Assessor to help call center managers evaluate offshore agents on their ability to read, accuracy of pronunciation, and fluency .
Speech Technology News Features, Posted 27 Jun 2007

Envox Development Platform Powers 'EVA’

WESTBOROUGH, Mass. – Quentris has chosen the Envox Communications Development Platform to develop and deploy a sophisticated automated speech attendant persona known as EVA.
Speech Technology News Features, Posted 27 Jun 2007

Somerfield Orders New Voxware Voice Software

THEALE, England -- Somerfield Stores, a leading supermarket chain in the United Kingdom, placed an order for a Voxware voice solution that will streamline the company's flow-through operations.
Speech Technology News Features, Posted 27 Jun 2007