Speech Technology Magazine


Speech Technology News Features

Turkcell Leverages Intervoice Platform

ISTANBUL, Turkey -- Turkey's leading wireless service provider, Turkcell, is expanding its use of the Intervoice Media Exchange platform to host a new service named KimAramis.
Speech Technology News Features, Posted 08 Aug 2007

Say Hello Launches Local Information and Advertising Voice Portal

TORONTO -- Call Genie's Enhanced Voice Directory (EVD) product has been chosen as the platform for a planned rollout of "Say Hello," a city-by-city network of advertiser-supported voice portals designed to connect local consumers with local merchants.
Speech Technology News Features, Posted 08 Aug 2007

Unisys Chosen by Sprint for Next-Generation Voice Messaging

BLUE BELL, Pa. -- Unisys late last week signed a five-year, multimillion-dollar contract with Sprint to help it enhance its voicemail infrastructure.
Speech Technology News Features, Posted 08 Aug 2007

Ontario Systems Selects Loquendo TTS for Voice Messaging Solution

MUNCIE, Ind. - Debt collection software provider Ontario Systems will power its voice messaging solution, Verified Contacts, with Loquendo's multilingual text-to-speech technology.
Speech Technology News Features, Posted 08 Aug 2007

Crescendo Launches Healthcare Speech Recognition Blog

Professionals working in either healthcare or speech technology have a new blog to turn to for up-to-date industry developments, case studies, and best practices.
Speech Technology News Features, Posted 07 Aug 2007

Autonomy Integrates Multichannel Interaction Analysis into etalk

The integration enables organizations to gain a more granular understanding of their customers and to quickly understand the trends and issues that could have a profound effect on the business.
Speech Technology News Features, Posted 06 Aug 2007

Blind Customers Target Cell Phones

Blind and visually impaired customers are taking legal action against the cell phone industry to force cell phone manufacturers and service providers to better incorporate assistive technologies for the blind into their products.
Speech Technology News Features, Posted 03 Aug 2007

IBM Integrates Speaker Verification into WebSphere Middleware

ARMONK, N.Y. -- This week, IBM announced plans to include voice biometrics security into its WebSphere middleware product, marking the first time speaker verification has been so closely linked to middleware, according to one analyst
Speech Technology News Features, Posted 02 Aug 2007

One Voice Technologies and LTB Audio Partner to Create the Digital Home

Imagine using your voice to tell your Media Center to play MP3 or iTunes music, call to order a pizza, set the thermostat or home theater lighting, play a photo slideshow, watch and record live TV, read and send email, or initiate a video chat session with a friend.
Speech Technology News Features, Posted 01 Aug 2007

SRC Provides Dictation and ASR Solutions to Hammersmith Hospitals

LONDON -- SRC will deploy the WinScribe digital dictation and Dragon NaturallySpeaking speech recognition systems from Nuance Communications throughout the Histopathology Department at Hammersmith Hospital and Charing Cross Hospital.
Speech Technology News Features, Posted 01 Aug 2007

Travel Portal Unveils First Proactive Call Response Capability

BUDAPEST -- Skymol Corp. yesterday announced that Start Utazás, a Hungarian online travel portal with approximately 500,000 visitors and 4 million page views every month, has launched the industry's first proactive live voice, video, and text chat capability developed exclusively for sales and customer service.
Speech Technology News Features, Posted 01 Aug 2007

Movie Ticket Provider Partners with Apptera to Offer Voice–Activated Phone Ticketing Service

SAN BRUNO, Calif. -- MovieTickets.com has extended its online services to the phone, offering domestic movie-goers the option to hear movie showtimes and purchase advance tickets. Apptera will automate the new phone-based service and provide a unique advertising platform.
Speech Technology News Features, Posted 01 Aug 2007

Voice Technology Makes Talking to Your Plant a Two-Way Affair

NEW YORK (Reuters) -- Imagine answering your cell phone to hear your Scotch Moss plant telling you in a fake Glaswegian accent that it needs a drink. This scenario is not far from reality with a group of postgraduate students at New York University developing a way for over-watered or dry plants to phone for help.
Speech Technology News Features, Posted 01 Aug 2007

Credigy Selects LiveVox Voice Portal 2.0 for Agent Management

SAN FRANCISCO -- Credigy, a receivables management services company, became the latest customer to employ LiveVox's Voice Portal 2.0 platform.
Speech Technology News Features, Posted 01 Aug 2007

U.S. Attorneys Office Standardizes on Nuance Dictation Software

As part of a productivity initiative, the U.S. Attorneys Office will roll out Nuance Communications' Dragon NaturallySpeaking Professional dictation solution to its 15,000 employees across multiple locations throughout the country.
Speech Technology News Features, Posted 27 Jul 2007

West Launches Automated Notification Solution

OMAHA, Neb. -- West Corp. subsidiary West Notifications Group announced today the availability of IntelliCast, a multichannel, automated notification solution that allows companies to communicate meaningful information, such as flight delays, prescription pick-ups, and appointment reminders, to their customers, employees, and partners through automated voice, email, fax, and text messaging.
Speech Technology News Features, Posted 25 Jul 2007

Physicians at 22 Italian Hospitals to be Provided with Philips SpeechMagic

VIENNA -- The 22 hospitals in Italy's Friuli-Venezia Giulia region will roll out Royal Philips Electronics' speech recognition-based document creation platform powered by SpeechMagic.
Speech Technology News Features, Posted 25 Jul 2007

Esurance to Deploy Calabrio Quality Management

MINNEAPOLIS - Auto insurance provider Esurance will integrate Calabrio's Quality Management software into its existing Cisco Unified Contact Center Enterprise customer interaction network.
Speech Technology News Features, Posted 25 Jul 2007

A New Jersey Healthcare Network Chooses Siemens

BOCA RATON, Fla. -- AtlantiCare, a healthcare provider in southeastern New Jersey, will implement the HiPath unified communications platform from Siemens Communications to upgrade its communications infrastructure for more than 4,460 employees across 60 locations.
Speech Technology News Features, Posted 25 Jul 2007

New York Firefighters Use Vontoo Voice Messaging to Reach Retirees

Manhattan's Engine 67 turned to an automated messaging service offered by voice broadcasting technology company Vontoo to keep in touch with FDNY retirees about reunions and other social events.
Speech Technology News Features, Posted 25 Jul 2007

Design Firm Selects Hosted VoIP Solution

ATLANTA -- Commercial interior design firm Interprise selected Cypress Communications as its hosted communications provider.
Speech Technology News Features, Posted 25 Jul 2007

Miami Valley Hospital Signs on with Language Access Network

DAYTON, Ohio -- Miami Valley Hospital, an 848-bed hospital here, has signed a two-year service agreement with Language Access Network for MARTTI (My Accessible Real Time Trusted Interpreter), a live video/audio interpretation service.
Speech Technology News Features, Posted 25 Jul 2007

NEC Selected by MGM Mirage to Transform Guest and Staff Communications

LAS VEGAS -- MGM Mirage selected NEC Unified Solutions to provide a new IP telecommunications solution for its Luxor Hotel & Casino and Excalibur Hotel & Casino properties here.
Speech Technology News Features, Posted 25 Jul 2007

Telefonica Moviles Turns to UTOPY for Customer Intelligence

MADRID -- Telefónica Móviles España, a leading telecommunications provider in Europe, turned to UTOPY's fully localized version of its SpeechMiner analytics solution to give it more intelligent insight into daily conversations with its customers.
Speech Technology News Features, Posted 25 Jul 2007

Call Center Report Advocates for Use of Biometrics in Identity Verification

LONDON -- New research from contact center analyst firm ContactBabel found that of the 43 billion calls that U.S. contact centers will receive in 2007, contact center agents will ask identity verification questions at the beginning of 41 percent of those calls.
Speech Technology News Features, Posted 24 Jul 2007

Defense Agency Concludes Field Tests for Auto-Translators

GAITHERSBURG, Md. -- Researchers at the National Institute of Standards and Technology (NIST) Friday wrapped up field-testing of prototype, real-time, two-way translation systems for the Defense Advance Research Projects Agency (DARPA).
Speech Technology News Features, Posted 23 Jul 2007

NSC Will Supply Key Word Spotting Technology to European Government

RISHON LEZION, Israel - Natural Speech Communication (NSC) and Tadiran Communication will team up to provide a major European Defense Ministry with a solution for improving the sound quality of intercepted communications and then analyzing the audio for key words that could indicate a potential security risk.
Speech Technology News Features, Posted 20 Jul 2007

Telefonica Selects Cantata Converged Services Platforms to Enhance Network

NEEDHAM, Mass. -- Spanish telecommunications provider Telefonica purchased 25 Excel CSP 2090 converged services platforms from Cantata, a provider of enabling technologies for IP-based communications applications.
Speech Technology News Features, Posted 19 Jul 2007

Cellebrum Standardizes on Envox CT ADE to Develop Mobile Value-Added Services

WESTBOROUGH, Mass. -- Asian value-added services provider Cellebrum has standardized on Envox Worldwide's Envox CT ADE interactive voice response (IVR) development tool.
Speech Technology News Features, Posted 18 Jul 2007