Speech Technology Magazine

 

Speech Technology News Features

West Launches Automated Notification Solution

OMAHA, Neb. -- West Corp. subsidiary West Notifications Group announced today the availability of IntelliCast, a multichannel, automated notification solution that allows companies to communicate meaningful information, such as flight delays, prescription pick-ups, and appointment reminders, to their customers, employees, and partners through automated voice, email, fax, and text messaging.
Speech Technology News Features, Posted 25 Jul 2007

Physicians at 22 Italian Hospitals to be Provided with Philips SpeechMagic

VIENNA -- The 22 hospitals in Italy's Friuli-Venezia Giulia region will roll out Royal Philips Electronics' speech recognition-based document creation platform powered by SpeechMagic.
Speech Technology News Features, Posted 25 Jul 2007

Esurance to Deploy Calabrio Quality Management

MINNEAPOLIS - Auto insurance provider Esurance will integrate Calabrio's Quality Management software into its existing Cisco Unified Contact Center Enterprise customer interaction network.
Speech Technology News Features, Posted 25 Jul 2007

A New Jersey Healthcare Network Chooses Siemens

BOCA RATON, Fla. -- AtlantiCare, a healthcare provider in southeastern New Jersey, will implement the HiPath unified communications platform from Siemens Communications to upgrade its communications infrastructure for more than 4,460 employees across 60 locations.
Speech Technology News Features, Posted 25 Jul 2007

New York Firefighters Use Vontoo Voice Messaging to Reach Retirees

Manhattan's Engine 67 turned to an automated messaging service offered by voice broadcasting technology company Vontoo to keep in touch with FDNY retirees about reunions and other social events.
Speech Technology News Features, Posted 25 Jul 2007

Design Firm Selects Hosted VoIP Solution

ATLANTA -- Commercial interior design firm Interprise selected Cypress Communications as its hosted communications provider.
Speech Technology News Features, Posted 25 Jul 2007

Miami Valley Hospital Signs on with Language Access Network

DAYTON, Ohio -- Miami Valley Hospital, an 848-bed hospital here, has signed a two-year service agreement with Language Access Network for MARTTI (My Accessible Real Time Trusted Interpreter), a live video/audio interpretation service.
Speech Technology News Features, Posted 25 Jul 2007

NEC Selected by MGM Mirage to Transform Guest and Staff Communications

LAS VEGAS -- MGM Mirage selected NEC Unified Solutions to provide a new IP telecommunications solution for its Luxor Hotel & Casino and Excalibur Hotel & Casino properties here.
Speech Technology News Features, Posted 25 Jul 2007

Telefonica Moviles Turns to UTOPY for Customer Intelligence

MADRID -- Telefónica Móviles España, a leading telecommunications provider in Europe, turned to UTOPY's fully localized version of its SpeechMiner analytics solution to give it more intelligent insight into daily conversations with its customers.
Speech Technology News Features, Posted 25 Jul 2007

Call Center Report Advocates for Use of Biometrics in Identity Verification

LONDON -- New research from contact center analyst firm ContactBabel found that of the 43 billion calls that U.S. contact centers will receive in 2007, contact center agents will ask identity verification questions at the beginning of 41 percent of those calls.
Speech Technology News Features, Posted 24 Jul 2007

Defense Agency Concludes Field Tests for Auto-Translators

GAITHERSBURG, Md. -- Researchers at the National Institute of Standards and Technology (NIST) Friday wrapped up field-testing of prototype, real-time, two-way translation systems for the Defense Advance Research Projects Agency (DARPA).
Speech Technology News Features, Posted 23 Jul 2007

NSC Will Supply Key Word Spotting Technology to European Government

RISHON LEZION, Israel - Natural Speech Communication (NSC) and Tadiran Communication will team up to provide a major European Defense Ministry with a solution for improving the sound quality of intercepted communications and then analyzing the audio for key words that could indicate a potential security risk.
Speech Technology News Features, Posted 20 Jul 2007

Telefonica Selects Cantata Converged Services Platforms to Enhance Network

NEEDHAM, Mass. -- Spanish telecommunications provider Telefonica purchased 25 Excel CSP 2090 converged services platforms from Cantata, a provider of enabling technologies for IP-based communications applications.
Speech Technology News Features, Posted 19 Jul 2007

Cellebrum Standardizes on Envox CT ADE to Develop Mobile Value-Added Services

WESTBOROUGH, Mass. -- Asian value-added services provider Cellebrum has standardized on Envox Worldwide's Envox CT ADE interactive voice response (IVR) development tool.
Speech Technology News Features, Posted 18 Jul 2007

Siemens Deploys Unified Communication Solution at Teaching Hospital

SANTA BARBARA, Calif. -- Santa Barbara Cottage Hospital, a large acute-care teaching hospital, has chosen Siemens Communications to upgrade its hospital-wide communications system.
Speech Technology News Features, Posted 18 Jul 2007

Siemens Selected for Europe's Largest Private Managed IP Network

BOCA RATON, Fla. -- Global Crossing has selected Siemens Communications to provide the open communications technology behind Europe's largest private managed IP communications network.
Speech Technology News Features, Posted 18 Jul 2007

New Voice-Activated Service Turns a Cell Phone to a GPS Device

San Francisco - Dial Directions today launched the beta version of a voice-activated phone service that enables cell phone users in parts of New York and California to call and ask for driving directions to any address or store destination. The directions are then sent via text message back to the user's cell phone.
Speech Technology News Features, Posted 16 Jul 2007

AT&T’s Free DA Rolls-Out Across California

SAN BRUNO, Calif. -- Upon the successful completion of a controlled trial in three U.S. cities, AT&T officially rolled out its free 1-800-YELLOWPAGES directory assistance service across California yesterday.
Speech Technology News Features, Posted 13 Jul 2007

New Device Aids Student Reading

MINNEAPOLIS -- A new phone idea plays back students' readings to help them identify specific word sounds.
Speech Technology News Features, Posted 12 Jul 2007

Timberland Selects Hosted VoIP Provider

ATLANTA — Timberland Investment Resources will deploy the C4 IP hosted Voice over Internet Protocol solution from Cypress Communications to help its employees maintain constant communication between headquarters and four satellite offices.
Speech Technology News Features, Posted 11 Jul 2007

Scottish Governing Body Rolls Out an IVR

ARGYLL AND BUTE, Scotland -- The local governing body here implemented a virtual customer contact center to help area residents with tax questions.
Speech Technology News Features, Posted 11 Jul 2007

Three Firms Leverage Global Crossing's IP Network and CDW to Simplify Telecommunications

VERNON HILLS, Ill. -- CDW Corp. provided design assistance to implement converged audio, video and data network solutions from Global Crossing for Summer Bay Resorts, Pentax Medical and The Riverside Co.
Speech Technology News Features, Posted 11 Jul 2007

LG-Nortel Licenses Global IP Solutions' VoiceEngine PC

SAN FRANCISCO -- LG-Nortel in Korea selected Global IP Solutions' (GIPS) VoiceEngine PC Advanced and VoiceEngine Mobile softphone applications to power its new unified communications solution and Phontage PDA and desktop PC telephony offerings.
Speech Technology News Features, Posted 11 Jul 2007

Accounting Firm Hires DialPro Northwest for Speech Attendant

BELLEVUE, Wash. -- Accounting firm Clark Nuber has selected DialPro Northwest for a voice-enabled telephone attendant system to automatically route and handle calls corporate wide.
Speech Technology News Features, Posted 11 Jul 2007

UMass Calls on Cedar Point for VoIP

AMHERST, Mass. -- Cedar Point Communications has begun the first full-scale deployment of its voice over Internet protocol (VoIP) solution on a college campus at the University of Massachusetts-Amherst.
Speech Technology News Features, Posted 11 Jul 2007

Siemens Deploys Unified Communication Solution for Credit Union

ORLANDO, Fla. -- Insight Financial Credit Union has chosen Siemens’ HiPath unified communications solution to replace its aging communications system.
Speech Technology News Features, Posted 11 Jul 2007

Rush Limbaugh Club Uses Vontoo Voice Messaging

MISSION VIEJO, Calif. -- When organizers of the Rush Limbaugh Club of Orange County, Calif. want to gather their fellow members, they turn to Vontoo voice messaging.
Speech Technology News Features, Posted 11 Jul 2007

Envox CT ADE Powers Survey Solutions

WESTBOROUGH, Mass – Survey and database company True Tally has selected Envox Worldwide’s Envox CT ADE IVR development tool to power its phone-based survey solutions.
Speech Technology News Features, Posted 11 Jul 2007

Science Center Revamps Exhibits with Avaya Technology

JERSEY CITY, N.J. -- Using their cell phones, PDAs, or other personal communications devices, visitors to Liberty Science Center will be able to enhance their visiting experience with the help of speech technologies.
Speech Technology News Features, Posted 10 Jul 2007