Speech Technology Magazine

 

Speech Technology News Features

Verint Completes Its Cloud Migration

All Verint Customer Engagement Optimization solutions are now available in cloud, on-premises, and hybrid deployment versions. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 07 Jun 2016

KnuEdge Launches with Voice Authentication Software

Startup KnuEdge has come out of stealth mode with a military-grade commercial voice authentication software called KnuVerse.
Speech Technology News Features, Posted 06 Jun 2016

Nuance Launches the Nuance Transcription Engine

Nuance Transcription Engine is capable of translating a minute of audio into text in six seconds.
Speech Technology News Features, Posted 09 May 2016

Cyara Launches Virtual Agent

The new solution can test how efficiently contact center agents interact with desktop systems and apps. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 04 May 2016

Amazon Adds Alexa Voice Service to Triby Devices

Invoxia's kitchen device is the first non-Amazon product to include the Alexa voice interface.
Speech Technology News Features, Posted 02 May 2016

SYSTRAN Releases SYSTRAN.io Translation APIs

The SYSTRAN.io APIs enable companies to conduct translations among more than 100 language pairs.
Speech Technology News Features, Posted 22 Apr 2016

Ubiquitous Voice Society Expands into Nine New Chapters Worldwide

The UVS opens four additional chapters in the United States, one in Canada, two in Europe, and one in northern Africa.
Speech Technology News Features, Posted 15 Apr 2016

Api.ai Partners with Slack to Add Natural Language Understanding to Chatbots

Api.ai for Slack lets developers create conversational chat bots that can understand user intent.
Speech Technology News Features, Posted 21 Mar 2016

IBM and Hilton Field Test a Robot Concierge

Connie is Hilton's robot concierge that incorporates IBM's Watson cognitive computing and speech APIs to help hotel guests.
Speech Technology News Features, Posted 14 Mar 2016

Voice to Become the Personal Assistant, Technavio Predicts

Research firm Technavio has identified three trends in speech technologies that will alter the landscape through 2019.
Speech Technology News Features, Posted 14 Mar 2016

Pindrop Launches IVR Anti-Fraud Solution

IVR Anti-Fraud monitors IVR transactions to identify risky or suspicious caller activity.
Speech Technology News Features, Posted 01 Mar 2016

IBM Makes Watson TTS More Expressive

IBM makes its Watson Text to Speech API more human-sounding by drawing on more than 40 hours of speech to tag utterances.
Speech Technology News Features, Posted 29 Feb 2016

Technavio Sees Great Potential in Voice-Control Apps

Mobile banking, connected car apps, and virtual assistants in mobile devices are expected to be the biggest market drivers.
Speech Technology News Features, Posted 25 Feb 2016

Verint Acquires Contact Solutions

The deal extends Verint's Actionable Intelligence vision with real-time, contextual self-service software. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 22 Feb 2016

Nuance Releases Dragon Medical One Dictation Platform

The new cloud-based solution brings greater access and beefed-up analytics.
Speech Technology News Features, Posted 18 Feb 2016

Avaya Launches Hybrid Midmarket Cloud Solutions

Avaya today launched Avaya Midmarket Cloud, a pair of multichannel unified communications and contact center hybrid cloud solutions targeted for the midmarket. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 08 Feb 2016

Interactions Upgrades Its Speech Offerings

The company is launching a new speech platform and virtual assistant technology.
Speech Technology News Features, Posted 04 Feb 2016

iQventures Taps IBM Watson for Sentiment Analysis

IBM supplies an additional layer of assistance to users of the speech analytics platform. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 28 Jan 2016

IBM, University of Michigan Partner on Voice-Enabled Academic Adviser

The system, called Project Sapphire, would be able to provide academic and career guidance to students.
Speech Technology News Features, Posted 20 Jan 2016

NICE Acquires Nexidia

The union between the two companies seeks to provide a superior analytics solution.
Speech Technology News Features, Posted 11 Jan 2016

Genesys Acquires SpeechStorm

The provider of self-service solutions adds market-ready mobile, We,b and IVR self-service applications to the Genesys Customer Experience Platform. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 22 Dec 2015

BBC Pilots Automatic Translation Tool

Technology automatically converts news scripts to other languages and speaks them aloud with text-to-speech synthesis.
Speech Technology News Features, Posted 21 Dec 2015

Marchex Adds Major Security Enhancement for Call Recordings

Marchex, a mobile advertising analytics company, today launched a major security enhancement to Marchex Call Analytics that enables companies to automatically redact credit card numbers from recorded phone calls in real time. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 15 Dec 2015

Zendesk Releases Advanced Voice

Zendesk released Advanced Voice, an enhanced version of its phone support offering, embedded directly into its cloud-based contact center software. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 10 Dec 2015

SRI and NYU Medical Center Project Uses Speech Analytics to Identify PTSD

Research finds a correlation between post-traumatic stress disorder and speaking patterns, which can be uncovered with speech analytics.
Speech Technology News Features, Posted 17 Nov 2015

Enghouse Interactive Updates Its Customer Interaction Portfolio

Contact Center: Enterprise, Communications Center, Contact Center: Service Provider, Communications Portal, and Quality Management Suite all get upgrades. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 10 Nov 2015

Genesys Launches AppFoundry, a Customer Service App Marketplace

AppFoundry will be the only enterprise marketplace "focused 100 percent on service solutions." (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 05 Nov 2015

Enacomm and VoiceVault Provide Voice e-Signature Solution

Voice biometric identity verification allows organizations to eliminate ink-based signatures for authentication.
Speech Technology News Features, Posted 26 Oct 2015

Intelligent Assistants Bring Changes to CRM and Customer Service

Opus Research's Intelligent Assistants Conference highlights the growth of virtual assistants in customer apps. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 14 Oct 2015