Cyara's virtual agent application is compatible with key Avaya customer and team engagement solutions.
Cyara's CX Automated Test and Monitoring Virtual Agent 6.4 is compliant with key customer and team engagement solutions from Avaya.
The CX Automated Test and Monitoring Virtual Agent 6.4 platform provides businesses with a complete, end-to-end way to automate testing, monitoring, and simulation of the entire customer and agent contact center experience. The application is now compliance-tested by Avaya for compatibility with Avaya Aura, Communication Manager 7.0, and Avaya Aura Application Enablement Services 7.0.
"We're pleased to have successfully completed Avaya compliance testing for our CX monitoring, simulation, and testing solution," said Alok Kulkarni, CEO of Cyara, in a statement. "By seamlessly interacting with Avaya solutions, the CX platform helps provide organizations with insights into their customer experience and the performance of their infrastructure, applications, and the assisted experience."
Cyara is a Technology Partner in the Avaya DevConnect program, enabling the company to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible.
"Cyara's CX automated monitoring and testing solution helps Avaya customers improve their customer experience without disrupting business processes," said Eric Rossman, vice president of developer relations at Avaya, in a statement. "Working with Technology Partners through the Avaya DevConnect program to assess compatibility helps Avaya customers confidently leverage and upgrade to our latest solutions."