Cloud-based Cyara Crawler offers contact center IVR discovery and documentation.
NEW YORK (SpeechTEK) -- Cyara today launched Cyara Crawler, an automated software that explores, maps, and documents interactive voice response (IVR) applications and creates Cyara test cases.
Cyara Crawler is cloud-based, technology-agnostic, and non-intrusive. It works by placing synthetic calls to existing IVRs to reverse-engineer the call flows. Crawler's automation will replace inaccurate or out-of-date documentation with accurate, as-built documentation and eliminate the bulk of the manual effort for writing test cases. As companies merge or change vendors, Crawler’s automated discovery capability will also make it possible to safely migrate or upgrade legacy IVRs.
"Launching Cyara Crawler, an automated and intelligent cloud-based solution, is a game-changer for the global contact center industry as it will replace around 90 percent of the manual processes," said Alok Kulkarni, Cyara CEO and founder, in a statement. "The ability to rapidly and continuously innovate to provide an exceptional customer experience is critical in today's omnichannel world. Crawler will transform a company's ability to improve its customer experience more effectively and with agility."
The Cyara Crawler eliminates 90 percent of manual test creation, automates documentation of IVR applications, uses sophisticated speech-to-text technology, constantly updates scripts to ensure forward agility, and creates a graphical interactive map of call flows.