Speech Technology Magazine


Murfreesboro Water and Sewer District Selects Vocantas' Utilities OnCall IVR

Vocantas wins a new customer, expands into Tennessee, and integrates with Harris Advanced CIS Infinity.
Posted Oct 30, 2014
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Murfreesboro Water and Sewer District (MWSD) in Tennessee has selected Vocantas' interactive voice response (IVR) solution for utilities, Utilities OnCall.

Utilities OnCall has now successfully integrated with Harris' Advanced CIS Infinity to increase communication between MWSD and its customers while reducing call center workload.

Utilities OnCall was selected for its rich speech recognition feature, which allows customers to communicate with the IVR using only their voice or touch-activated response. Now customers simply say "make a payment" and the IVR moves instantly to the payment module.

"Integrating with Advanced CIS Infinity was a great way for us to help utility companies like Murfreesboro Water and Sewer Department operate efficiently; by automating many outbound calls for the first time and allowing customers to hear account information and pay bills by phone, MWSD is not only increasing efficiency, but also saving money," said Paul Turenne, director of solution sales at Vocantas, in a statement. "The step to Advanced CIS Infinity integration was a small but important one for Vocantas; we are long-standing partners with Cogsdale, another Harris company."

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