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Next IT Announces Alme Virtual Assistant for HR

Alme virtual assistants aim to reduce HR burdens and improve employee relations.
Posted Oct 22, 2014
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Next IT, developer of the Alme virtual assistant platform, has released a version of Alme to assist human resource professionals.

This new offering delivers advanced virtual assistant capabilities to deliver enterprise customers and their employees fast, accurate, 24/7 assistance with HR-related inquiries without searching or waiting.

Alme-powered HR assistants serve employees in real time, across time zones, after hours, and can be trained in more than 40 languages. By responding to questions naturally with quick answers on topics like company policies, health insurance, and retirement plans, Alme assistants increase productivity and boost employee satisfaction. An Alme virtual assistant can help new hires throughout the onboarding process and assist seasoned veterans with questions about things like remaining vacation hours, open enrollment dates, or how to find 401(k) balances.

The Alme platform already powers millions of conversations for some of the world's largest companies, including Alaska Airlines, the U.S. Army, Aetna, and Amtrak.

"It's about time that A.I. reached the HR department," said Cleat Grumbly, Next IT's senior vice president of government and travel, in a statement. "Intranets and handbooks have never provided the human-like support that our virtual assistants can give to employees. Alme delivers that personalized experience to employees and empowers HR professionals to focus on more strategic initiatives."

"We're excited to apply our outstanding intelligent virtual assistant technology to human resource departments," said Rick Collins, Next IT's president of enterprise business, in a statement. "Alme is an exceptional benefit to offer employees. Our intelligent assistants respond with answers that leverage the deep expertise within your company, delivering quality interactions and engagement."

NextIT first introduced Alme for healthcare applications a year ago in October 2013.

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