Speech Technology Magazine

 

Voice Automation and UpSource Join Forces to Deliver Call Center Voice Solutions

WESTFORD, MA and CAMBRIDGE, MA - Voice Automation Inc. and UpSource Inc. announced a strategic partnership agreement offering a reduced-risk, proof-of-concept program for delivering Voice Automation's solutions.
Posted Oct 1, 2002
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WESTFORD, MA and CAMBRIDGE, MA - Voice Automation Inc. and UpSource Inc. announced a strategic partnership agreement offering a reduced-risk, proof-of-concept program for delivering Voice Automation's solutions. This agreement allows customers of both companies worldwide to prove ROI through new and replacement voice systems, without an outlay of equipment and associated resources. UpSource, Inc.-provider of customer service and relationship management services- will offer customers a fast and easy way to develop and deploy voice applications built on Voice Automation's products and solutions. This short-term, reduced cost program couples UpSource's skilled 24/7, best-of-breed voice technologies, with Voice Automaton's field-proven reliability and scalability. When the program ends, the benefits are validated and the customer decides on the most appropriate deployment methodology: to move into production as either a hosted or on-premise solution. "In today's stifled economic climate, decision-makers are adverse to taking technology risks, said Susan Cohen, VP of Marketing, UpSource. "We have complete confidence that this program will validate return on investment, and customers will feel comfortable moving forward with us. This unique commitment is founded on Voice Automation's Executive Team's proven high level of integrity and commitment to customer success." The technology to deliver these solutions is based on Voice Automation's just-released Alchemy, a platform for developing voice self-service and speech access to existing back office, XML-based, and CRM applications on the Windows® 2000 platform. Next week, Voice Automation will debut its product suite at SpeechTek Exhibition and Conference in New York City, the annual speech technology show where leading companies, such as Microsoft, SpeechWorks, and Unisys, exhibit and attend. "UpSource is the ideal choice for us; they understand the importance of high-quality customer service and the value our products offer," said Jack Killian, CEO, Voice Automation. "We are certain this program will deliver a reliable and cost-effective customer service solution. Together with UpSource's outstanding capabilities and uncompromised commitment to delivering superior products and services, this program benefits all involved."
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