Ydilo Partners with IBM on Natural Language Recognition to Call-Management Operations

Ydilo, a provider of advanced speech recognition systems, has become an IBM Business Partner for its WebSphere Voice Server product. The company today signed an original equipment manufacturing agreement with IBM enabling it to incorporate the WebSphere Voice Server technology into its speech-enabled solutions.

Ydilo currently operates more than 3,000 ports with natural language recognition attending more than 130 million calls annually for some of the largest telecommunications operators, banking entities, public administrations, and industrial enterprises in Spain. With this new deal the company will make greater in-roads to the enterprise call-management space in Spain and the United Kingdom.

Both companies expect that combining the WebSphere Voice Server within Ydilo’s solutions will help organizations deliver voice-based information to their end users quickly and easily. They point out that the partnership offers access to applications through natural voice input and output based on the latest speech recognition developments in grammar and synthesis technologies.

As an IBM Business Partner, Ydilo has continuous access to the relevant and most up-to-date product information and services on IBM Websphere Voice Server. “This new relationship between IBM and Ydilo reinforces our commitment to our clients, who will be reassured by the state-of-the-art calibre of the voice technology Ydilo solutions leverage to address their business needs,” says Juan José Martínez, vice president for marketing and alliances at Ydilo.