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2010 Apex Publication Excellence Award Winner
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Category: Analytics
Waterfield Technologies and Voxeo Partner on Solution for Financial Institutions
The joint solution focuses on customer retention, competitive positioning, and profitability for banks and credit unions.
 Industry News, Posted 07 Feb 2012
ResponseTek and CallMiner Form Alliance
The partnership brings together speech analytics and a customer experience management solution for contact centers.
 Industry News, Posted 31 Jan 2012
Gerber Life Taps Nexidia
The insurance company will use Nexidia customer interaction analytics.
 Industry News, Posted 30 Jan 2012
Castel Communications Selects Voci Technologies to Power Call Center Solution
The new voice analysis application will feature immediate detection of select words and phrases.
 Industry News, Posted 20 Jan 2012
Nexidia and First Advantage Partner to Offer Audio and Video Discovery
Partnership makes Nexidia's audio and video technology available to First Advantage clients.
 Industry News, Posted 18 Jan 2012
HP Marries Vertica and Autonomy
New solutions will aid companies in analyzing information from multiple sources.
 FYI, Posted 01 Jan 2012
New Players Join the Speech Industry
Powerful new players are piquing the interest of analysts.
 FYI, Posted 01 Jan 2012
Avaya Acquires Speech Analytics Vendor Aurix
Acquisition will enable Avaya to add speech analytics to contact center and unified communications portfolio.
 News Feature, Posted 20 Oct 2011
Interactive Intelligence to Launch Cloud-based Communications Trial Program
"Quick Spin" program designed to further reduce risk of migrating to communications-as-a-service.
 News Feature, Posted 17 Oct 2011
CallMiner Launches Eureka 8 with a Fully Automated Quality Solution
Eureka 8.0 offers 100 percent coverage, objective and immediate assessment, and results complemented with easily configurable dashboards and scorecards.
 News Feature, Posted 13 Oct 2011
HP Acquires Control of Autonomy
The move positions HP in the enterprise information management and data market.
 News Feature, Posted 04 Oct 2011
Nexidia and Teleopti Partner to Offer Agent Performance Management
Integrated systems promise greater flexibility and value than proprietary legacy systems.
 Industry News, Posted 21 Sep 2011
Ifbyphone Launches Enhanced SourceTrak to Give Marketers More Control Over Voice Interactions
SourceTrak 3.0 enables smarter call tracking through keyword level metrics, dynamic numbers, negative keyword filters, and data protection.
 Industry News, Posted 16 Sep 2011
UTOPY Launches SpeechMiner SaaS Express
The solution is puts automated speech analytics in the cloud.
 Industry News, Posted 15 Sep 2011
Voci Releases Speedy Speech Recognition
Speech-to-text appliance can process 100 audio channels simultaneously.
 Industry News, Posted 14 Sep 2011
Suite Evolution Drives Contact Centers
Bundling apps improves data management, customer experience
Feature, Posted 01 Sep 2011
Nexidia Pairs with kCura to Add Audio and Video Search to Relativity
New plug-in will help clients review and analyze electronic audio files for litigation discovery and regulatory compliance.
 Industry News, Posted 24 Aug 2011
SpeechTEK 2011 Keynoter David Gergen Calls for Leadership
CNN analyst and former presidential aide identifies mobilization, persuasion, and trust as critical qualities in drawing parallel between industry and political worlds
 News Feature, Posted 09 Aug 2011
SpeechTEK 2011 Theme: We're Drowning in Data
The state of speech analytics takes center stage at annual conference.
 News Feature, Posted 09 Aug 2011
Nexidia to Release ESI 9.0
New product suite version includes increased scalability and enhanced performance management capabilities.
 News Feature, Posted 08 Aug 2011
New Resource on Speech Analytics Available
ContactBabel's guide to speech analytics is the first in a series of speech-related handbooks.
 Industry News, Posted 25 Jul 2011
Verint Will Acquire Vovici
The combination will create a comprehensive VoC solution with multichannel analytics, including speech, social media, email, Web chat, and enterprise feedback.
 News Feature, Posted 20 Jul 2011
The 2011 Market Leaders
Cover Story, Posted 01 Jul 2011
The 2011 Star Performers
Feature, Posted 01 Jul 2011
The 2011 Implementation Awards
Feature, Posted 01 Jul 2011
Speech of the Future: Mobile, Multimodal, and Multilingual
Future trends identified at SpeechTEK Europe conference in London
 FYI, Posted 01 Jul 2011
Irrationally Held Truths Take a Toll
When organizations make assumptions about customers, rather than collect real data, self-service applications suffer
 Interact, Posted 01 Jul 2011
Speech-Enhanced Customer Service Gets a New Look
Multichannel solutions meld proactive outbound alerts and notifications with inbound capabilities
 Voice Value, Posted 01 Jul 2011
Mindshare Combines Speech-to-Text with Analytics
Mindshare Speech-To-Text voice-of-the-customer tool transcribes customers' phone comments and uncovers actionable information.
 News Feature, Posted 24 Jun 2011
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Companies: Analytics
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