Category: Analytics OAISYS Introduces SIP Trunk Integration and Speech Analytics Capabilities for Talkument and Tracer Call Recording Solutions Latest enhancements to Talkument and Tracer solutions help drive cost savings and improve contact center performance Industry News, Posted 16 Mar 2010 Speech Needs to Get Personal Caller data is needed to make personalization perfect. Inside Outsourcing, Posted 08 Mar 2010 What Speech Can Reveal About Your Health Adjusting analytics to determine the meaning of a cough. The View from AVIOS, Posted 08 Mar 2010 Test article for European newsletter Summary for test article for European newsletter Europe News, Posted 01 Mar 2010 UTOPY Releases Speech Analytics Solutions for Sales Conversions and Revenue Collections UTOPY Sales Improvement and UTOPY Collections Optimization Promise to increase revenue and enhance the customer experience Simultaneously Industry News, Posted 24 Feb 2010 Social Media Meets Speech Analytics Understanding customer behavior is important no matter the medium of choice. Sounding Board, Posted 16 Feb 2010 Nexidia and HyperQuality Partner for a More Powerful Customer Intelligence Solution Technologies and services combined to allow for a deeper analysis of call center interactions. News Feature, Posted 29 Jan 2010 Speech Analytics Expected to Continue Rapid Growth DMG's 2009-2010 Speech Analytics Market Report predicts increases through 2013. FYI, Posted 10 Jan 2010 UTOPY Partners with Polaris Vanguard Company will resell, implement, and support Utopy solutions in the Philippines. Industry News, Posted 24 Nov 2009 Nexidia and Semafone Partner Deal seeks to combat fraud and identity theft in the contact center. Industry News, Posted 23 Nov 2009 Excellus BlueCross BlueShield Selects Nexidia to Improve Customer Service Enterprise Speech Intelligence chosen to improve contact center operations. Industry News, Posted 18 Nov 2009 Nexidia and Merced Partner to Enhance Contact Center Agent Performance Speech analytics firm teams with performance management expert for agent-level improvement. Industry News, Posted 09 Nov 2009 Verint Upgrades Speech Analytics for Public Safety New product lets 9-1-1 call centers mine recorded calls, spot trends quicker. News Feature, Posted 09 Oct 2009 SpeechTEK Europe Conference and Exhibition will be April 28-29, 2010 in London SpeechTEK's first ever European event Industry News, Posted 28 Aug 2009 UTOPY Releases SpeechMiner 6.0 and OutPerform 6.0 New targeted coaching application is powered by the Web 2.0 Speech Analytics platform. Industry News, Posted 30 Jul 2009 Analyze This, with TelStrat TelStrat launches a speech analytics component for its call center solution. News Feature, Posted 02 Apr 2009 Market for Speech Analytics Still Growing, Says Verint Despite the troubled economy, interest in analytics is significant and increasing as companies look to ramp up customer service. News Feature, Posted 26 Feb 2009 NICE Gains Romania’s Leading Telco as New Customer Romtelecom integrates NICE SmartCenter solutions for improved customer service levels and operational efficiency in contact centers. Industry News, Posted 17 Feb 2009 Eureka! Finds a New Partner VAR to resell CallMiner solution as part of a package with other contact center technologies from Verint. News Feature, Posted 22 Jan 2009 Nexidia Bags MSNBC in Video Search Deal Major TV network will use speech technologies to render its video content searchable. News Feature, Posted 20 Jan 2009 CallMiner and BusComm Announce Reseller Agreement Speech analytics product to be integrated with digital voice and management systems. Industry News, Posted 16 Jan 2009 Nexidia Gets in Microsoft’s Video Feedback Loop The company's search technologies will aggregate the software giant's massive storehouse of customer feedback. News Feature, Posted 13 Jan 2009 Telrex Offers Pay-As-You-Go Analytics Company's new service gives business intelligence without the high price tag. News Feature, Posted 12 Jan 2009 Forensic Call Search Service Launches Iocallfinder recognizes and indexes recorded conversations, allowing for call categorization and forensic searching based on spoken content. News Feature, Posted 06 Jan 2009 Alibaba.com Selects NICE Systems for its VoIP Contact Centers Global e-commerce firm to leverage NICE SmartCenter solutions to drive contact center business performance improvements. Industry News, Posted 22 Dec 2008 How the West Was Won, by PerSay West Interactive partners with voice security firm to add hosted voice biometrics to its outsourced solutions set. News Feature, Posted 18 Dec 2008 Utopy Updates SpeechMiner Application Version 5.2 delivers rapid ROI on speech analytics through greater accuracy, scalability, multisite optimization, and built-in support for 45 languages. Industry News, Posted 17 Dec 2008 Russian Telecom to Enhance NICE Systems Implementation VimpelCom to leverage NICE Systems for improving business performance in VoIP contact centers. Industry News, Posted 16 Dec 2008 Verint Recording Solution Is Avaya-Compliant Interaction recording solution for public safety and SMBs recognized for successful compliance testing and compatibility with key Avaya IP telephony and contact center solutions. Industry News, Posted 04 Dec 2008 Pages:  1 2 3   Next >>

Companies: Analytics