| Category: Analytics |
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Golden Words
While Michael Phelps was making history in the pool, TTS was making sure people heard about it.
Feature,
Posted 01 Nov 2008
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CallCopy Extends Reseller Partnerships
CallCopy today introduced updates to its channel program aimed at making it more profitable for resellers to offer Call Copy's contact center solutions to customers.
News Feature,
Posted 17 Oct 2008
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Nexidia Raises the Analytical Stakes
Company's new ESI version is reportedly faster, more accurate, and gives a clearer picture of customer interactions.
News Feature,
Posted 19 Sep 2008
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Speech Analytics Is on the Rise
Based on the market’s rate of growth since 2004, research firm DMG Consulting expects the speech analytics market to double in 2007 and then again in 2008.
FYI,
Posted 01 Jun 2007
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Highlighting Metrics and Mobility
The new generation of applications and services will provide long-term growth for the industry.
The View from AVIOS,
Posted 01 Jun 2007
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Ringing in the New Year
Outbound marketers have got the customer's number--but can they use it properly?
Feature,
Posted 30 Jan 2007
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Natural Language Processing: The Next Steps
Speech interfaces in which users respond in their own words to open-ended prompts like "How may I help you?" are becoming more and more widely deployed. They are most frequently used in routing applications where the application's task is to identify the topic of the users' requests and transfer them to another part of the system where their requests can be addressed.
Feature,
Posted 12 Sep 2006
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New Operations in Speech
Miami Children's Hospital, a world leader in pediatric health care, has a medical staff of more than 650 physicians and over 2,000 employees. The hospital specializes in all aspects of pediatric medical care from birth through adolescence. Although the hospital draws children with very specific needs from all over the world, it is also the only licensed specialty hospital exclusively for children in South Florida. …
Cover Story,
Posted 30 Aug 2005
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Milestones in Speech Technology – Past and Future!
The Past:Speech and language, and the mysteries and magic surrounding them, have a long and venerable history, reaching back into mythological time. Only in this past half century have serious inroads been made into understanding them well enough to be able to emulate them with computer technology. Many top-notch researchers and engineers worldwide have contributed critical pieces to these puzzles. The examples discussed here illustrate just a few of the key milestones, both technical and…
Feature,
Posted 30 Aug 2005
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