Speech Technology Magazine

Category: Analytics

Anywhere365 Launches Version 5.0

Anywhere365's adds speech analytics to integrated Skype for Business contact center. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 21 Apr 2017

Clarabridge Adds Voice Transcription and Advanced Analytics for Contact Centers

CX Contact Center solution transcribes recorded calls and applies text and sentiment analytics to
Speech Technology Digest, Posted 05 Apr 2017

Cloud9's Voice Trading Solution Is SOC-2 Certified

Cloud9's voice and analytics technologies have earned the Service Organization Control (SOC) 2 Type II certification for security.
Speech Technology Digest, Posted 04 Apr 2017

CallMiner Certified for Customer Privacy and Data Security

CallMiner's speech and customer engagement analytics solutions comply with SOC 2 Type II, FISMA, ISO 27001, HIPAA, and PCI standards, according to the results of an independent audit.
Speech Technology Digest, Posted 20 Mar 2017

Cloud9 Technologies Partners with Behavox

The collaboration between Cloud9 and Behavox provides comprehensive monitoring for voice trading in financial markets.
Speech Technology Digest, Posted 10 Mar 2017

The Christian Broadcasting Network Selects CallMiner Eureka

The TV network will deploy Eureka speech analytics across three call centers.
Speech Technology Digest, Posted 02 Mar 2017

HEAD Acoustics Launches Voice Control Analysis Software

Voice Control Analysis System is a software package for evaluating speech recognition systems.
Speech Technology Digest, Posted 28 Feb 2017

Turn Speech Analytics into an Enterprise Change Agent

This service tool becomes more powerful when its findings are shared
The Business Case, Posted 17 Feb 2017

IBM Eyes Speech to Spot Mental Maladies

IBM Research predicts that in five years, patterns in speech and writing analyzed by cognitive systems will provide clinicians tell-tale signs of early-stage mental and neurological conditions
FYI, Posted 17 Feb 2017

The 2017 State of the Speech Technology Industry: Speech Analytics

Capturing Insight from Customers
Cover Story, Posted 17 Feb 2017

CallMiner Partners with Light Communications

CallMiner signs LightComm as a reseller for Eureka speech analytics. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 03 Feb 2017

Verint Partners with Content Guru

Cloud telephony provider Content Guru will deliver Verint workforce optimization and speech analytics solutions in the cloud.
Speech Technology Digest, Posted 30 Jan 2017

Health Insurance Innovations Selects CallMiner Eureka

CallMiner's Eureka interaction analytics will help HII build consumer and regulatory confidence.
Speech Technology Digest, Posted 30 Jan 2017

Gryphon Enhances Speech Analytics in Sales Performance Dashboard 2.0

This major new release analyzes calls to give managers visibility into sales reps' activities.
Speech Technology Digest, Posted 17 Jan 2017

Clarabridge Tailors a Customer Solution for Banks

A comprehensive industry solution lets retail banks collect and act on customer feedback.
Speech Technology Digest, Posted 17 Jan 2017

NICE Launches Nexidia Analytics

Nexidia Analytics offers interaction analytics via omnichannel "listening" to know what customers and prospects are saying and then analyze those conversations to tailor experiences to their stated needs. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 10 Jan 2017

Speech Analytics to Hit $1.64 Billion by 2025

Grand View Research expects the speech analytics market to grow by double digits over the next nine years. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 04 Jan 2017

VoiceLabs Launches Analytics For Google Assistant

VoiceLabs' voice analytics will help developers build more effective voice applications for use with Google Home systems.
Speech Technology Digest, Posted 08 Dec 2016

Invoca Integrates IBM Watson for Real-Time Voice Analytics

Invoca adds Watson's voice analytics to its Voice Marketing Cloud.
Speech Technology Digest, Posted 06 Dec 2016

NICE Launches Uptivity WFO for SMBs

The NICE Uptivity offering is geared specifically for the SMB market, providing an integrated suite of next-generation WFO solutions with critical contact center functions.
Speech Technology Digest, Posted 16 Nov 2016

Five9 and Verint Announce Global Partnership

The partnership expands the availability of contact center and workforce optimization solutions to organizations of all sizes. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 15 Nov 2016

CallMiner Launches Customer Engagement Analytics App Exchange

Eureka Xchange drives extensibility to the Eureka speech analytics platform.
Speech Technology Digest, Posted 04 Nov 2016

Veritone Adds Speech Recognition to CMP

Veritone has partnered with VoiceBase to bring speech recognition capabilities to its Cognitive Media Platform.
Speech Technology Digest, Posted 10 Oct 2016

DialogTech Launches Conversation Insight 2.0, Powered by Nuance Transcription Engine

DialogTech's newest version of Conversation Insight offers increased speed and accuracy.
Speech Technology News Features, Posted 21 Sep 2016

Verint Partners with TeleTech on WFO and Analytics

TeleTech Technology and Verint have forged a strategic partnership offering workforce optimization and analytics to the TeleTech's contact center customers. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 13 Sep 2016

CallMiner and Five9 Partner on Speech Analytics

CallMiner and Five9 partner to deliver faster speed-to-value for customer engagement analytics clients.
Speech Technology Digest, Posted 12 Sep 2016

KKR to Acquire Calabrio

The acquisition is expected to help Calabrio speed up its corporate growth. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 30 Aug 2016

Verint Launches Real-Time Speech Analytics

Verint Systems today unveiled several enhancements to its Real-Time Speech Analytics solution, which combines phonetic speech recognition and full transcription of calls with advanced language understanding. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 24 Aug 2016

CallMiner Partners with Cloud9

CallMiner and Cloud9 have forged a strategic partnership to bring customer engagement analytics to new European markets.
Speech Technology Digest, Posted 23 Aug 2016

Rhiza Launches Rhizabot, a Virtual Assistant for Analytics

Rhizabot delivers analytics via a conversational interface for sales and marketing professionals. (Featured on DestinationCRM.com.)
Speech Technology Digest, Posted 09 Aug 2016

Noble Issued 12 U.S. Patents

Patents cover a number of contact center and speech analytics applications. (Featured on SmartCustomerService.com/)
Speech Technology Digest, Posted 01 Aug 2016

NICE Actimize Launches Authentication-IQ

The solution uses analytics to make dynamic, customer-centric authentication decisions. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 29 Jul 2016

Voci Partners with TopBox

Voci and TopBox have teamed up to provide voice-based root cause analysis of contact center interactions.
Speech Technology Digest, Posted 15 Jul 2016

Analytics Market Expected to See 22 Percent Growth

Markets and Markets predicts the analytics market will reach $4.37 billion by 2021.
Speech Technology Digest, Posted 11 Jul 2016

inContact Releases Customer Interaction Cloud 16.2

inContact's second major release of Customer Interaction Cloud for 2016, offers new capabilities across key components of its unified solution. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 01 Jul 2016

CallMiner Releases New Eureka Analytics Engine

The latest version of CallMiner Eureka offers improved speech recognition and reporting.
Speech Technology News Features, Posted 30 Jun 2016

Verint Completes Its Cloud Migration

All Verint Customer Engagement Optimization solutions are now available in cloud, on-premises, and hybrid deployment versions. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 07 Jun 2016

RedOwl Partners with Verint

RedOwl adds voice capability to regulatory surveillance platform using Verint risk and compliance analytics solutions.
Speech Technology Digest, Posted 27 May 2016

NICE Expands Partnership Program

The open-NICE Development Partner Program focuses on delivering greater innovation and richer set of capabilities to new and existing customers.
Speech Technology Digest, Posted 24 May 2016

Globitel Releases Workforce Management 2.4.1

Updates include a new Web interface and dynamic reporting. (Featured on SmartCustomerService,com.)
Speech Technology Digest, Posted 09 May 2016

Marchex Launches Call DNA Premium

Call DNA Premium uses speech analytics to fully analyze the customer experience of phone calls.
Speech Technology Digest, Posted 03 May 2016

CallMiner Partners with Ultracomms

The partnership brings CallMiner's Eureka interaction analytics solution to U.K. contact centers. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 26 Apr 2016

OpenText to Acquire HP's Customer Experience Software

OpenText's $170 million purchase of HP's software assets will strengthen its enterprise information management offerings. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 18 Apr 2016

MarketsandMarkets Values Speech Analytics Industry at $1.6 Billion by 2020

The market for speech analytics solutions and services is expected to grow at 22 percent per year for the next five years.
Speech Technology Digest, Posted 15 Apr 2016

OnviSource Launches OnVision Omnichannel and Cross-Channel Analytics

OnviSource OnVision expands workforce optimization across channels and customer touch points.
Speech Technology Digest, Posted 28 Mar 2016

Hong Kong Government Agencies to Implement Verint Speech Analytics

Hong Kong is implementing speech analytics from Verint to support 22 departments.
Speech Technology Digest, Posted 22 Mar 2016

Uniphore Plans for Global Expansion

Indian speech technology company Uniphore plans to expand across the United States, Europe, and Southeast Asia.
Speech Technology Digest, Posted 18 Mar 2016

Australian Pacific Touring Implements Noble WFM

Australian travel agency selects Noble Systems' ShiftTrack workforce management solution.
Speech Technology Digest, Posted 16 Feb 2016

NICE Introduces Total Voice of the Customer

NICE's latest VOC solution maps emotional expression to observed behaviors. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 08 Feb 2016

Vaspian Partners with Voci Technologies

The Vaspian-Voci partnership brings speech analytics to the telephony market.
Speech Technology Digest, Posted 08 Feb 2016

CSI Integrates Its Virtual Observer with Clarity Connect

The integration between CSI and Clarity Connect brings complete speech analytics and workforce optimization capabilities for contact centers using Skype for Business. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 02 Feb 2016

AISpeech Eyes International Expansion

The Chinese speech startup plans to use new financing to enter international markets.
Speech Technology Digest, Posted 19 Jan 2016

VoiceBase Launches Predictive Analytics for Spoken Interactions

Automatic call scoring is based on machine learning and predictive analytics technologies.
Speech Technology Digest, Posted 19 Jan 2016

Nice Updates the NICE Engage Platform

NICE Engage brings more multichannel capabilities and management tools to contact centers.
Speech Technology Digest, Posted 21 Dec 2015

PinPoint Research Releases Speech-to-Text Transcription

Real-time speech-to-text transcripts capture the voice of the customer for deeper analytics.
Speech Technology Digest, Posted 08 Dec 2015

Veritone Adds Microsoft Azure Media Indexer to Its CMP Voice and Video Platform

Veritone has integrated Microsoft's Azure Media Indexer, its advanced transcription engine, into its Cognitive Media Platform to provide real-time intelligence from audio and video content,
Speech Technology Digest, Posted 19 Nov 2015

SRI and NYU Medical Center Project Uses Speech Analytics to Identify PTSD

Research finds a correlation between post-traumatic stress disorder and speaking patterns, which can be uncovered with speech analytics.
Speech Technology News Features, Posted 17 Nov 2015

HP Unveils Qfiniti Managed Services

HP's Qfiniti workforce optimization, recording, and speech analytics offering is now available on demand. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 11 Nov 2015

Engage, Macaw Speech Join IBM Watson Ecosystem

The two call center speech application providers are developing products thatleverage Watson's cognitive computing.
Speech Technology Digest, Posted 27 Oct 2015

Voci Releases Latest Version of V-Spark Voice Analytics

Voci's V-Spark Voice Analytics 2.0 enables users to transcribe and analyze voice data with custom-made scorecards.
Speech Technology Digest, Posted 30 Sep 2015

Artificial Solutions Releases Teneo 4

Teneo 4 provides a single platform for the development of artificial intelligence and natural language apps.
Speech Technology Digest, Posted 29 Sep 2015

North America to Continue to Dominate the Speech Analytics Market

North America holds 51.13 percent of the total global market for speech analytics.
Speech Technology Digest, Posted 31 Aug 2015

PCCW Teleservices to Deploy Verint Speech Analytics

The Asian business process outsourcing company will deploy Verint speech analytics in Greater China.
Speech Technology Digest, Posted 28 Aug 2015

CallTrackingMetrics Launches Transcription and Analysis

The new offerings are part of CallTrackingMetrics' phone systems.
Speech Technology Digest, Posted 23 Aug 2015

Nexidia Partners with Cicero

New solutions support Interaction Analytics and PCI compliance.
Speech Technology Digest, Posted 10 Aug 2015

Plum Voice Releases Plum Insight VoC Platform

Plum Insight ties customer feedback to specific agent interactions for targeted, actionable reports and holistic views across organizations.(Featured on DestinationCRM.com.)
Speech Technology Digest, Posted 28 Jul 2015

Phillips & Cohen to Deploy CallMiner Speech Analytics

The firm becomes the first debt recovery company to deploy EurekaLive technology in the UK.
Speech Technology Digest, Posted 21 Jul 2015

Verint Releases Identity Authentication Solution

Solution leverages speech biometrics, speech analytics, and other technologies to separate customers from fraudsters.
Speech Technology News Features, Posted 14 Jul 2015

Foxtons to Implement CallMiner Eureka

Real estate agency will deploy real-time and post-call speech analytics.
Speech Technology Digest, Posted 14 Jul 2015

Telemate.Net Software Expands its Unified Communications Analytics Capabilities

The solution provides insight into all unified communications components, including contact center deployments.
Speech Technology Digest, Posted 07 Jul 2015

Firstsource Partners with NICE Systems

Through a new partnership, Firstsource will implement NICE Interaction Analytics across several sites.
Speech Technology Digest, Posted 06 Jul 2015

HigherGround Adds Speech Analytics and Mobile Recording to Capture911

CallMiner's technology underpins additions to the Capture911 call recording solution.
Speech Technology Digest, Posted 26 Jun 2015

NICE to Unveil Inform Audio Analytics

NICE Inform Audio Analytics lets emergency call centers search and categorize audio recordings by key words and phrases.
Speech Technology Digest, Posted 23 Jun 2015

NICE Releases Complaints Management Suite

The NICE Complaints Management Suite blends, speech, text, and desktop analytics to identify and route customer complaints.
Speech Technology Digest, Posted 16 Jun 2015

Call Center Recording Market Sees Tremendous Growth

The market is predicted to grow from $1.05 billion currently to $1.6 billion by 2020.
Speech Technology News Features, Posted 12 Jun 2015

Higher Ground Adds to Its Calibre Call Recording Solution

Speech analytics, mobile recording, and surveying tools round out the new offerings.
Speech Technology Digest, Posted 12 Jun 2015

NICE Engage Is Validated for Federal Government Use

The recording and analytics solution receives FIPS validation.
Speech Technology Digest, Posted 02 Jun 2015

North America Speech Analytics Market to Reach $614.13 Million by 2019

MicroMarkets predicts a CAGR of 21.4% through 2019.
Speech Technology Digest, Posted 26 May 2015

VoiceBase Teams up with Genband to Offer Embedded Solutions with On-Demand Speech Analytics

Automatic transcription, keyword detection, and call scoring power a new breed of voice applications.
Speech Technology News Features, Posted 18 May 2015

Speech Semantic Provider Yactraq Partners with Venture Firm

Company aims to drive adoption of consolidated data information.
Speech Technology Digest, Posted 05 May 2015

CallMiner Adds SpeechPro Voice Biometrics to Eureka Apps

SpeechPro's technology can separate speakers in call center recordings. (Featured on DestinationCRM.com.)
Speech Technology News Features, Posted 04 May 2015

Convergys Analytics and Nexidia Announce Partnership

Convergys Analytics partners with Nexidia to expand speech analytics capabilities.
Speech Technology News Features, Posted 14 Apr 2015

Calabrio Enhances Calabrio ONE WFO

Enhancements to Calabrio ONE include deeper integrations with Avaya contact center offerings.
Speech Technology Digest, Posted 13 Apr 2015

CallFinder Partners with EPIC Connections

The partnership allows Epic customers to use CallFinder's speech analytics and call recording solutions.
Speech Technology Digest, Posted 07 Apr 2015

Aizan Technologies Partners with CallMiner for Cloud-Based Speech Analytics

Aizan customers can now use CallMiner speech analytics through a hosted services offering.
Speech Technology Digest, Posted 02 Apr 2015

Calabrio Partners with PCS Software

The partnership will expand Calabrio's analytics and call center applications in the Brazilian market.
Speech Technology Digest, Posted 31 Mar 2015

NICE Releases IVR Journey Analytics

IVR Journey Analytics presents a visual map of everything that happens within IVR interactions.
Speech Technology News Features, Posted 27 Mar 2015

HP Releases Explore 5.0

Updated voice-of-the-customer analytics platform reveals even more valuable insights into customer interactions. (Featured on DestinationCRM.com)
Speech Technology News Features, Posted 27 Mar 2015

Clutch Group Unveils Audio.IQ Audio Analytics

Audio.IQ is a solution for any audio discovery, regulatory investigations, litigation, and compliance needs.
Speech Technology Digest, Posted 17 Mar 2015

Nexidia Begins Shipping QC v2.3

The software validates the quality of closed captioning, video descriptions, and language translations.
Speech Technology Digest, Posted 17 Mar 2015

VoiceBase Delivers Speech Analytics to Twilio Recording Customers

Simple API integration provides a machine transcript, extracted keywords, and predictive analytics immediately following calls.
Speech Technology Digest, Posted 17 Mar 2015

North American Speech Analytics Market Is Expected to Top $614 Million in 2019

Increasing call center volume spurs growth.
Speech Technology Digest, Posted 17 Mar 2015

Ytel Adds VoiceBase Speech Analytics to Its Cloud Contact Center Solution

On demand keyword spotting and auto-call scoring enable businesses of every size to detect trends and monitor agents
Speech Technology Digest, Posted 03 Mar 2015

Contact Solutions Launches Adaptive IVR

New offering can personalize every call based on caller behavior.
Speech Technology Digest, Posted 24 Feb 2015

Calabrio Deepens Avaya Integrations

New Avaya integrations include Avaya IP Office (PBX) and Avaya Aura Contact Center Select.
Speech Technology Digest, Posted 23 Feb 2015

Fonetic Extends Its Relationship with BBVA

BBVA will roll out Fonetic's trading compliance solution across trading floors in London and New York.
Speech Technology Digest, Posted 19 Feb 2015

The 2015 State of the Speech Technology Industry

In our first State of the Speech Technology Industry issue, we reveal the latest trends and developments in eight market categories.
Cover Story, Posted 10 Feb 2015

Nexidia Releases Advanced Compliance Management Product

Audio search and analytics offering now supports the compliance review and workflow needs of financial services organizations.
Speech Technology Digest, Posted 03 Feb 2015

Bedard Law Group Deploys Nexidia's AudioFinder

Nexidia AudioFinder will help the law firm and collections agency ensure compliance.
Speech Technology Digest, Posted 27 Jan 2015

Tropo Launches Hypervoice Assistant Ito

Ito is built on the company's RTC platform using CaaS technology.
Speech Technology Digest, Posted 20 Jan 2015

Gryphon Incorporates CallMiner’s Speech Analytics for Outbound Sales Calls

The solution provides the ability to track sales representative performance and compliance with Do Not Call regulations.
Speech Technology News Features, Posted 15 Jan 2015

Analytics Revolutionizes the QA Process

Increased targeting and precision make an upgrade worthwhile.
The Business Case, Posted 10 Jan 2015

CallMiner Adds Semantic Building Blocks to Eureka Speech Analytics

Latest release of Eureka Speech Analytics allows users to uncover insights from customer conversations. (Featured on DestinationCRM.com.)
Speech Technology News Features, Posted 10 Nov 2014

TantaComm Partners with CallMiner

TantaComm integrates CallMiner's speech analytics into its workforce optimization solution.
Speech Technology Digest, Posted 04 Nov 2014

RushCard Turns to Enacomm for Voice Security

RushCard implements Enacomm's multifactor authentication that uses voice biometrics and enables mobile KBA to safeguard against fraud.
Speech Technology Digest, Posted 03 Nov 2014

Verint and Truphone Integrate Speech Analytics, Recording in Financial Compliance Solution

Recording infrastructure with a single user interface helps organizations mitigate compliance issues and fraud.
Speech Technology Digest, Posted 30 Oct 2014

Speech Analytics to Grow 23.9 Percent Globally

New research predicts strong growth for speech analytics across Europe, North America, and Asia-Pacific.
Speech Technology Digest, Posted 28 Oct 2014

Nexidia and Vertex Business Services Partner to Transform Customer Experience for Utilities Suppliers

Unique market offering combines Nexidia's customer interaction and speech analytics capabilities with Vertex's deep industry expertise.
Speech Technology Digest, Posted 22 Oct 2014

Noble Systems Adds Real-Time Screening to Speech Analytics

Real-Time Speech Analytics can provide agents and supervisors immediate feedback during the call.
Speech Technology Digest, Posted 17 Oct 2014

Clarabridge Now Offers Speech Analytics

Clarabridge adds speech analytics to its complete voice of the customer portfolio.
Speech Technology Digest, Posted 03 Sep 2014

CallTrackingMetrics Releases Keyword Spotting

Keyword spotting allows businesses to instantly act on and report on inbound phone calls without listening to a single recording.
Speech Technology Digest, Posted 19 Aug 2014

ZOOM 5.3 Offers Call Recording and Advanced Speech Analytics

ZOOM Quality Management Suite includes improvements in security and speech analytics and integration with a third-party recording applications. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 19 Aug 2014

Nexidia Releases Dialogue Search v1.6

The latest version of Nexidia's Dialogue Search features new third-party integrations.
Speech Technology Digest, Posted 12 Aug 2014

Gryphon Networks Releases Sales Intelligence

Sales management system automatically captures call activity data to provide on-demand insight into sales performance. (Featured on DestinationCRM.com.)
Speech Technology Digest, Posted 06 Aug 2014

Verint WFO Is Now Available as a Mobile App

Verint releases a mobile workforce optimization app for Android and Apple devices. (Featured on DestinationCRM.com.)
Speech Technology Digest, Posted 06 Aug 2014

Calabrio ONE Now Available via Avaya DevConnect Select

The Calabrio ONE suite of integrated call recording, quality management, workforce management, analytics and performance management software will be sold through Avaya's DevConnect Select Product Program. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 06 Aug 2014

NICE Engage Lets Agents Meet Customers' Needs in Real Time

Satisfying today's customers is easier with real-time analytics. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 31 Jul 2014

3 Developing Speech Technology Trends for 2014

Editor's Letter, Posted 31 Jul 2014

2014 Speech Industry Awards

Cover Story, Posted 31 Jul 2014

The 2014 Implementation Awards

Feature, Posted 31 Jul 2014

eGain Expands Speech Analytics Capabilities with Exony Acquisition

The acquisition of Exony adds to eGain's contact center management and voice analytics.
Speech Technology Digest, Posted 30 Jul 2014

Voice Is Changing, Not Disappearing

Innovative companies will make use of alternative and traditional channels.
The Business Case, Posted 28 Jul 2014

Are We Underestimating the Role of Emotion?

Consider it along with data when evaluating caller experience.
Inside Outsourcing, Posted 28 Jul 2014

Promero Teams Up with CallMiner for Speech Analytics on Demand Program

Promero's Speech Analytics on Demand, which uses CallMiner's Eureka platform, provides low cost of entry. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 23 Jul 2014

Speech Analytics Market to Hit $1.33 Billion by 2019

Research and Markets predicts strong growth for speech analytics in Latin America, the Middle East, and Africa.
Speech Technology Digest, Posted 21 Jul 2014

Fonetic and Tango Networks Bring Mobility to Voice Biometrics and Compliance Recording for Financial Transactions

Fonetic and Tango collaborate to deliver linguistics recording across multiple devices for comprehensive voice compliance.
Speech Technology Digest, Posted 17 Jul 2014

Nexidia Bulks Up Latest Version of Speech Analytics Software

Interaction Analytics 11.0 makes it easier to organize topics, categories, and metrics.
Speech Technology News Features, Posted 23 Jun 2014

HigherGround Partners with CallMiner

The partnership will involve the integration of CallMiner's speech analytics and Calibre's data analytics.
Speech Technology Digest, Posted 12 Jun 2014

CallFinder Partners with Customer Centered Strategies on Speech Analytics

Technology helps companies discover the content of conversations in call centers.
Speech Technology Digest, Posted 11 Jun 2014

CallMiner Releases Eureka Express Mining

CallMiner's new cloud-based speech analytics solution is aimed at call centers with time-critical processes.
Speech Technology Digest, Posted 11 Jun 2014

Convergys to Use Voci Speech-To-Text

Convergys Analytics teams with Voci Technologies to automate the categorization of audio survey comments.
Speech Technology Digest, Posted 15 May 2014

Hyatt Selects Unify for Global Reservations and Customer Support Centers

Unify's OpenScape contact center solution delivers needed analytics, flexibility, and reliability to the hotel chain.
Speech Technology Digest, Posted 06 May 2014

Big Data in the Contact Center

Speech analytics is just the beginning.
Voice Value, Posted 30 Apr 2014

Inbound Call Experts to Deploy CallMiner Eureka Speech Analytics

Inbound Call Experts will use speech analytics insights to improve call center operations and ensure PCI compliance.
Speech Technology Digest, Posted 25 Apr 2014

Adtech Global Debuts Ignite Speech Analytics Program

Ignite leverages Verint's Impact 360 Speech Analytics suite to offer contact centers the business impact of speech analytics.
Speech Technology Digest, Posted 24 Apr 2014

Plum Voice VoiceTrends Call Analytics Is Now PCI-Compliant

Financial services and healthcare companies can now leverage call analytics without compromising sensitive data.
Speech Technology Digest, Posted 24 Apr 2014

Verint Impact 360 Speech Analytics Helps Shanghai Unicom Hear the Voice of Its Customers

Chinese telecom provider captures, analyzes, and responds to customer insights using speech analytics from Verint.
Speech Technology Digest, Posted 23 Apr 2014

Uptivity Partners with New Leaf Service Contracts

Service protection plan provider New Leaf will leverage Uptivity's workforce optimization solutions to improve the customer experience.
Speech Technology Digest, Posted 14 Apr 2014

Federal Judge Approves Computer Voice Stress Analysis to Monitor Sex Offenders

U.S. district court decision validates CVSA Technology for use in monitoring sex offenders during their post-release supervision.
Speech Technology Digest, Posted 14 Mar 2014

Aspect Software Releases Workforce Optimization 8.0 and Aspect Mentor

Aspect's WFO 8.0 and Aspect Mentor expand the reach of speech analytics beyond basic call recordings. (Featured on DestinationCRM.com.)
Speech Technology News Features, Posted 14 Mar 2014

Promero Releases Speech Analytics On Demand Program

Promero's Speech Analytics on Demand features speech analytics based on the CallMiner Eureka platform.
Speech Technology Digest, Posted 21 Feb 2014

The Hidden Potential of Segmenting Customer Calls

Analyzing caller data can provide a gold mine of information that, when acted upon, can keep businesses and customers happy.
Feature, Posted 10 Feb 2014

Nautilus Puts Speech Analytics to Work

CallMiner Eureka is the right fit for the home exercise brand.
Deployments, Posted 10 Feb 2014

Speech Analytics Keeps Green Mountain Coffee Grinding

Calabrio ONE's speech and desktop analytics turn unstructured data into usable information.
Deployments, Posted 10 Feb 2014

Speech Analytics Comes of Age

A wide range of vendor options lets businesses get exactly what they need.
The Business Case, Posted 10 Feb 2014

inContact Adds Verint Speech Analytics to Cloud Contact Center Solution

Analytics-Driven Quality (ADQ) will be available as part of the inContact Workforce Optimization (WFO) Suite.
Speech Technology Digest, Posted 03 Dec 2013

Omnichannel Contact Centers Embrace Speech

Suddenly, the technology is everywhere.
Voice Value, Posted 15 Nov 2013

EMMA Success Leads to New Challenges

GPS, data analysis top innovations list.
Standards, Posted 15 Nov 2013

Verint Enters Voice Biometrics Market with Victrio Acquisition

Victrio brings to Verint solutions to mitigate fraud using passive voiceprint enrollment.
Speech Technology News Features, Posted 30 Oct 2013

NICE Actimize Releases Benchmark Monitoring Solution

Working with a leading financial institution, the solution identifies relevant voice recordings in minutes.
Speech Technology Digest, Posted 25 Oct 2013

Financial Asset Management Systems Selects Nexidia Interaction Analytics

Collections agency adopts Nexidia Interaction Analytics to mitigate risk in an environment of tighter scrutiny and regulation.
Speech Technology Digest, Posted 21 Oct 2013

Natural Language Processing Market To Grow Rapidly

MarketsandMarkets predicts the natural language processing market will grow at 21.1 percent annually through 2018.
Speech Technology News Features, Posted 15 Oct 2013

KnoahSoft Releases Harmony WFO Version 4.0

Workforce optimization solution provides mobile access and real-time speech analytics in a cloud-ready platform.
Speech Technology Digest, Posted 01 Oct 2013

Professional Recovery Consultants Chooses CallMiner

Healthcare accounts receivables management firm raises productivity and maintains positive customer relations with speech analytics.
Speech Technology Digest, Posted 23 Sep 2013

CallCopy Changes Its Name to Uptivity

Changes convey heightened focus on enabling organizations to improve all aspects of the customer experience.
Speech Technology Digest, Posted 18 Sep 2013

Genesys Releases Actionable Analytics Offering

The solution combines text and speech analytics data to provide deeper interaction insights.
Speech Technology Digest, Posted 10 Sep 2013

Primary Financial Services Selects Nexidia Interaction Analytics

The on-demand hosted solution will analyze calls to improve performance and regulatory compliance.
Speech Technology Digest, Posted 26 Aug 2013

Higher Ed Growth Chooses CallMiner Speech Analytics to Monitor All Calls

The solution will help ensure compliance with the Telephone Consumer Protection Act. and Education Department guidelines.
Speech Technology Digest, Posted 15 Aug 2013

The 2013 Market Leaders

Cover Story, Posted 12 Aug 2013

The 2013 Implementation Awards

Feature, Posted 12 Aug 2013

For Speech Analytics, the Best Is Yet to Come

A top-10 list for this transformational solution.
The Business Case, Posted 12 Aug 2013

The Role of Speech Analytics in VUI

Uncovering customer needs adds value to interactions.
The View from AVIOS, Posted 12 Aug 2013

Calabrio Solutions are Avaya-Compliant

Calabrio Workforce Management and Quality Management Solutions are compatible with Avaya contact center solutions.
Speech Technology Digest, Posted 06 Aug 2013

FreeConferenceCall.com Offers Keywords Tagging Feature

The company has partnered with VoiceBase to generate keyword-enabled, searchable conference call recordings.
Speech Technology Digest, Posted 24 Jul 2013

OP3Nvoice and Digital Reasoning Team Up on Analytics for Multichannel Electronic Communications

Integrated solution will enhance global compliance infrastructure for financial services firms.
Speech Technology Digest, Posted 18 Jul 2013

CallMiner Updates EurekaLive

Expanded real-time product uses proven speech analytics platform to improve call center performance and compliance.
Speech Technology Digest, Posted 16 Jul 2013

Fonetic and ASC Telekom Partner on Solution for Banks

New solution fosters compliance with government regulations around the world for recording and analysis of transaction records.
Speech Technology News Features, Posted 08 Jul 2013

Calabrio Launches Desktop Analytics Solution

Module complements speech analytics on company's WFO suite.
Speech Technology News Features, Posted 03 Jul 2013

Nexidia and FICO Partner

New solution offers multichannel collections and recovery services.
Speech Technology Digest, Posted 24 Jun 2013

Prosodie-Capgemini Launches SmartCall Mobile Customer Service App

Solution includes natural language, voice payments and speech analytics.
Speech Technology Digest, Posted 22 May 2013

Verint Adds to Voice of the Customer Analytics Portfolio

Unified dashboards and mobile additions deliver cross-channel analytics.
Speech Technology Digest, Posted 15 May 2013

CallCopy Releases Insight Software

New application uses speech and desktop analytics to improve contact center performance.
Speech Technology Digest, Posted 15 May 2013

Beyond Verbal Technology Decodes Human Emotions Through Raw Voice

The patented technology contains emotion detection engines that can understand mood, attitude, and other emotional elements.
Speech Technology Digest, Posted 09 May 2013

Acme Packet and CallMiner Provide Cloud-Based Speech Analytics to Clearwire

Solution analyzes customer interactions and measures agent performance.
Speech Technology Digest, Posted 12 Mar 2013

NICE Launches Proactive Compliance Suite for Financial Institutions

The offering uses speech and desktop analytics to help ensure regulatory compliance in the contact center.
Speech Technology Digest, Posted 12 Mar 2013

CBE Lets Companies Collect with CallMiner Platform

Eureka Speech Analytics helps extract meaningful business intelligence.
Deployments, Posted 10 Feb 2013

NICE Launches Cloud-Based WFO Suite

The cloud-based offering addresses growing market demand and customer need for flexibility.
Speech Technology Digest, Posted 31 Jan 2013

Genesys Acquires Utopy

The deal strengthens Genesys' workforce optimization offerings.
Speech Technology News Features, Posted 29 Jan 2013

Gryphon Introduces Mobile Phone Access to Core Phone

New smartphone app features speech analytics.
Speech Technology Digest, Posted 21 Jan 2013

Sonix Teams Up with Retell

Solution combines speech analytics with call recording engine.
Speech Technology Digest, Posted 21 Jan 2013

Prosodie Launches Speech Analytics Offering

Company partners with NICE to focus on causes of customer dissatisfaction.
Speech Technology Digest, Posted 07 Dec 2012

Customer Service Metrics That Matter

One-third of companies are missing the mark. Don't let yours be one of them.
Feature, Posted 10 Nov 2012

Improving the Customer Experience with IVR Analytics

Streamline the service process for end-to-end benefits.
The Business Case, Posted 10 Nov 2012

Utopy Releases Unified Customer Interaction Analytics Platform

The new release unifies the voice of the customer and analyzes agent performance across all channels of contact.
Speech Technology Digest, Posted 05 Oct 2012

CTI Group Releases Trader Compliance Suite

Call recording and speech analytics are central pieces of the product suite for financial institutions.
Speech Technology Digest, Posted 25 Sep 2012

Gryphon Unveils Core Voice

Product offers fully compliant call recording and speech analytics to distributed workforces.
Speech Technology Digest, Posted 25 Sep 2012

Nexidia Releases Next-Generation Interaction Analytics Software

The new Interaction Analytics features multichannel searching and categorization, enhanced dynamic reporting, and a new user interface.
Speech Technology Digest, Posted 17 Sep 2012

Voice Analysis Application to Feature Hosted Option

Castel Detect to be integrated with hosted dialer solution.
Speech Technology Digest, Posted 13 Sep 2012

Expect Labs Analyzes Conversations in Real Time

MindMeld's underlying technology listens as you talk to ensure that information you need is always at your fingertips.
Speech Technology News Features, Posted 12 Sep 2012

VPI Selects Autonomy to Deliver Advanced Speech Analytics

The workforce optimization solutions provider will embed Autonomy's IDOL in its solutions.
Speech Technology Digest, Posted 06 Sep 2012

AAA Club Partners Chooses Nexidia

Interaction Analytics will help the organization improve member experiences with the contact center.
Speech Technology Digest, Posted 28 Aug 2012

Customer Intelligence through Call Metrics, Recording, and Speech Analytics

New technology advancements make customer intelligence tools more available to everyone.
Sponsored Guest Commentary, Posted 27 Aug 2012

DBS Employs NICE Interaction Analytics

Singapore's largest bank uses the solution to enhance the customer experience.
Speech Technology Digest, Posted 22 Aug 2012

Raytheon BBN Technologies Unveils AVOKE Analytics 4.0

New cloud solution makes it easier to optimize end-to-end call center experiences.
Speech Technology Digest, Posted 20 Aug 2012

Scotiabank Mexico Selects Nexidia Advanced Interaction Analytics

Financial institution adopts Interaction Analytics to improve contact center efficiencies and ensure excellent customer service.
Speech Technology Digest, Posted 20 Aug 2012

Voxeo Releases VoiceObjects 12

Provides management and analytics of mobile customer service apps.
Speech Technology Digest, Posted 14 Aug 2012

LiveVox Releases Centralized Call Recording and Speech Analytics

Solution helps contact centers prepare for compliance challenges by ensuring all consumer contact is systematically recorded, dynamically retrievable and available for analytics.
Speech Technology Digest, Posted 14 Aug 2012

ACMG Expands Relationship with Nexidia

Health and beauty company chooses Nexidia to further elevate quality and performance across all of its contact centers.
Speech Technology Digest, Posted 13 Aug 2012

Calabrio Unveils Web 2.0-Based Speech Analytics Solution

Suite transforms call recordings into searchable data.
Speech Technology News Features, Posted 17 Jul 2012

CallMiner Upgrades Analytics Solution

Vervsion 9.0 delivers VoC insights.
Speech Technology Digest, Posted 11 Jul 2012

The 2012 Market Leaders

Feature, Posted 10 Jul 2012

Usability Testing Connects the Dots

This valuable tool offers unique insights into caller motivations.
Interact, Posted 10 Jul 2012

Verint Upgrades VoC Analytics Portfolio

Advancements incorporate Vovici Enterprise Feedback Management solution
Speech Technology Digest, Posted 20 Jun 2012

Nexidia Releases New OnDemand Program

Offers process improvement and performance management accessible to contact centers of all sizes
Speech Technology News Features, Posted 13 Jun 2012

Nexidia Unveils Interaction Analytics

Software provides multichannel searching
Speech Technology News Features, Posted 12 Jun 2012

800response Launches CallFinder

Offering brings Web-based speech analytics for the SMB market
Speech Technology Digest, Posted 15 May 2012

CallCopy Presents Upgraded cc: Discover v5.0 Workforce Optimization Suite

Enhanced speech analytics and call recording are just some of the new features.
Speech Technology Digest, Posted 09 May 2012

Noble Systems Enhances Speech Analytics Suite with Agent Performance Measurement Tools

Noble Speech Analytics can now help companies tell how well their contact center operations are meeting organizational expectations.
Speech Technology Digest, Posted 04 May 2012

NICE Debuts Analytics-Driven Real-Time Customer Interaction Management Offering

The solution incorporates technology from Fizzback and Merced acquisitions
Speech Technology Digest, Posted 03 May 2012

Speech Analytics Set to Surge

FYI, Posted 01 May 2012

Autonomy Unveils Rich Media Management Platform

Solutions provide in-depth, real-time media monitoring and analytics capabilities for all text and voice sources.
Speech Technology Digest, Posted 17 Apr 2012

Crawford Media Asset Management Service to Integrate Nexidia Dialogue Search

Speech-to-text will help users find specific words within their digital media assets.
Speech Technology Digest, Posted 16 Apr 2012

NICE Solutions Are Deployed At U.S. Customs Center

NICE is used to record and analyze voice communications used for investigations and debriefing.
Speech Technology Digest, Posted 28 Mar 2012

Five9 and NICE Partner for Workforce Optimization in the Cloud

The two vendors combine to offer a fully integrated hosted solution.
Speech Technology Digest, Posted 16 Mar 2012

It's Time to Accept Responsibility for Your IVR

Sponsored Guest Commentary, Posted 14 Mar 2012

Aspect and Nexidia Team Up

Integration of Nexidia's speech analytics to improve customer experience.
Speech Technology News Features, Posted 02 Mar 2012

Speech Analytics: Turn Conversations into Dollars

Organizations that listen and respond to customers reap the rewards.
Feature, Posted 01 Mar 2012

Spoken Communications Partners with Varolii

The partnership will extend solutions across inbound and outbound contacts.
Speech Technology Digest, Posted 21 Feb 2012

Aurix Teams with Predictive Business Intelligence

PBI embeds Aurix phoneme search engine into its new analytics application.
Speech Technology Digest, Posted 17 Feb 2012

Navigant Joins Nexidia's Partner Program to Provide Audio Discovery

Strategic partnership offers cost-effective audio and video review.
Speech Technology Digest, Posted 14 Feb 2012

Vertica Unveils Analytics Platform Version 5.1

New release offers Vertica Management Console for integration with big data.
Speech Technology Digest, Posted 14 Feb 2012

Qumu Integrates Nexidia Dialogue Search Into Video Control Center

Dialogue Search empowers organizations to quickly find valuable information in enterprise video content.
Speech Technology Digest, Posted 13 Feb 2012

Waterfield Technologies and Voxeo Partner on Solution for Financial Institutions

The joint solution focuses on customer retention, competitive positioning, and profitability for banks and credit unions.
Speech Technology Digest, Posted 07 Feb 2012

ResponseTek and CallMiner Form Alliance

The partnership brings together speech analytics and a customer experience management solution for contact centers.
Speech Technology Digest, Posted 31 Jan 2012

Gerber Life Taps Nexidia

The insurance company will use Nexidia customer interaction analytics.
Speech Technology Digest, Posted 30 Jan 2012

Castel Communications Selects Voci Technologies to Power Call Center Solution

The new voice analysis application will feature immediate detection of select words and phrases.
Speech Technology Digest, Posted 20 Jan 2012

Nexidia and First Advantage Partner to Offer Audio and Video Discovery

Partnership makes Nexidia's audio and video technology available to First Advantage clients.
Speech Technology Digest, Posted 18 Jan 2012

HP Marries Vertica and Autonomy

New solutions will aid companies in analyzing information from multiple sources.
FYI, Posted 01 Jan 2012

New Players Join the Speech Industry

Powerful new players are piquing the interest of analysts.
FYI, Posted 01 Jan 2012

Avaya Acquires Speech Analytics Vendor Aurix

Acquisition will enable Avaya to add speech analytics to contact center and unified communications portfolio.
Speech Technology News Features, Posted 20 Oct 2011

Interactive Intelligence to Launch Cloud-based Communications Trial Program

"Quick Spin" program designed to further reduce risk of migrating to communications-as-a-service.
Speech Technology News Features, Posted 17 Oct 2011

CallMiner Launches Eureka 8 with a Fully Automated Quality Solution

Eureka 8.0 offers 100 percent coverage, objective and immediate assessment, and results complemented with easily configurable dashboards and scorecards.
Speech Technology News Features, Posted 13 Oct 2011

HP Acquires Control of Autonomy

The move positions HP in the enterprise information management and data market.
Speech Technology News Features, Posted 04 Oct 2011

Nexidia and Teleopti Partner to Offer Agent Performance Management

Integrated systems promise greater flexibility and value than proprietary legacy systems.
Speech Technology Digest, Posted 21 Sep 2011

Ifbyphone Launches Enhanced SourceTrak to Give Marketers More Control Over Voice Interactions

SourceTrak 3.0 enables smarter call tracking through keyword level metrics, dynamic numbers, negative keyword filters, and data protection.
Speech Technology Digest, Posted 16 Sep 2011

UTOPY Launches SpeechMiner SaaS Express

The solution is puts automated speech analytics in the cloud.
Speech Technology Digest, Posted 15 Sep 2011

Voci Releases Speedy Speech Recognition

Speech-to-text appliance can process 100 audio channels simultaneously.
Speech Technology Digest, Posted 14 Sep 2011

Suite Evolution Drives Contact Centers

Bundling apps improves data management, customer experience
Feature, Posted 01 Sep 2011

Nexidia Pairs with kCura to Add Audio and Video Search to Relativity

New plug-in will help clients review and analyze electronic audio files for litigation discovery and regulatory compliance.
Speech Technology Digest, Posted 24 Aug 2011

SpeechTEK 2011 Keynoter David Gergen Calls for Leadership

CNN analyst and former presidential aide identifies mobilization, persuasion, and trust as critical qualities in drawing parallel between industry and political worlds
Speech Technology News Features, Posted 09 Aug 2011

SpeechTEK 2011 Theme: We're Drowning in Data

The state of speech analytics takes center stage at annual conference.
Speech Technology News Features, Posted 09 Aug 2011

Nexidia to Release ESI 9.0

New product suite version includes increased scalability and enhanced performance management capabilities.
Speech Technology News Features, Posted 08 Aug 2011

New Resource on Speech Analytics Available

ContactBabel's guide to speech analytics is the first in a series of speech-related handbooks.
Speech Technology Digest, Posted 25 Jul 2011

Verint Will Acquire Vovici

The combination will create a comprehensive VoC solution with multichannel analytics, including speech, social media, email, Web chat, and enterprise feedback.
Speech Technology News Features, Posted 20 Jul 2011

The 2011 Market Leaders

Cover Story, Posted 01 Jul 2011

The 2011 Star Performers

Feature, Posted 01 Jul 2011

The 2011 Implementation Awards

Feature, Posted 01 Jul 2011

Speech of the Future: Mobile, Multimodal, and Multilingual

Future trends identified at SpeechTEK Europe conference in London
FYI, Posted 01 Jul 2011

Irrationally Held Truths Take a Toll

When organizations make assumptions about customers, rather than collect real data, self-service applications suffer
Interact, Posted 01 Jul 2011

Speech-Enhanced Customer Service Gets a New Look

Multichannel solutions meld proactive outbound alerts and notifications with inbound capabilities
Voice Value, Posted 01 Jul 2011

Mindshare Combines Speech-to-Text with Analytics

Mindshare Speech-To-Text voice-of-the-customer tool transcribes customers' phone comments and uncovers actionable information.
Speech Technology News Features, Posted 24 Jun 2011

Interactive Intelligence Releases Customer Interaction Center 4.0

Major new release of flagship IP communications software suite adds real-time speech analytics, increased scalability, Web portal access, and private cloud deployment model.
Speech Technology News Features, Posted 13 Jun 2011

SEC Implements Nexidia for Audio Review

The U.S. regulatory agency implements audio discovery software to streamline investigations.
Speech Technology Digest, Posted 08 Jun 2011

When Web Self-Service Fails, Customers Call the Contact Center

Customers turning to the Web first, but more than half still end up in the contact center.
Speech Technology News Features, Posted 20 May 2011

Apex Credit Management Wins UK Customer Contact Innovation Award

The financial firm is recognized for transforming its outbound debt collection operations.
Europe News, Posted 20 May 2011

CGS, NICE, and Presence Technology Team Up for Hosted Contact Center Solution

CirriusImpact blends the NICE SmartCenter suite of workforce optimization solutions with Presence Technology solutions.
Speech Technology Digest, Posted 19 May 2011

Five9 and NICE Partner on Cloud-Based Analytics

Five9 to host and resell NICE solutions for quality and workforce management.
Speech Technology Digest, Posted 17 May 2011

CallMiner Delivers Speech Analytics in the Telco Cloud

New delivery method promises to revolutionize an organization's ability to instantly extract customer intelligence.
Speech Technology Digest, Posted 03 May 2011

CSI Releases New Virtual Observer Call Recording Suite

The latest version of Virtual Observer features a new Web interface, enhanced analytics, and quality optimization tools.
Speech Technology Digest, Posted 03 May 2011

Verint Unveils Voice of the Customer Analytics Platform

Voice of the Customer Analytics combines all sources of customer interaction data into a single platform.
Speech Technology News Features, Posted 03 May 2011

Speech Analytics Captures Consumer Sentiment

Technologies blend data from different sources, emotional states, and moments in time
Feature, Posted 01 May 2011

Ventura Implements Verint's Impact 360

U.K. contact center outsourcer will employ quality monitoring and desktop and process analytics software from Verint.
Speech Technology Digest, Posted 15 Apr 2011

Workforce Optimization Gets Optimized

DMG research shows innovation and growth to continue in the WFO market through 2013.
Speech Technology News Features, Posted 10 Mar 2011

The Key to Speech Analytics Is in the Cloud

Many business problems can be solved using cloud-hosted speech search and cloud-based storage technology.
Sponsored Guest Commentary, Posted 09 Mar 2011

Nexidia Expands Avid Relationship by Powering New PhraseFind for Media Composer

Application speeds editing by instantly locating any word or phrase within audio and video files.
Speech Technology Digest, Posted 16 Feb 2011

NICE to Acquire CyberTech International

NICE expands its offerings for compliance recording solutions and value-added applications.
Speech Technology News Features, Posted 15 Feb 2011

Uniting Multichannel Service with Today’s Multidimensional Customer

Customer interaction analytics solutions help break down the siloes of data that exist at most organizations.
Sponsored Guest Commentary, Posted 09 Feb 2011

Nexidia Partnerships to Expand Audio Discovery

7Safe and iCONNECT will install Nexidia Search to better serve legal clients.
Speech Technology Digest, Posted 01 Feb 2011

Arkansas Blue Cross and Blue Shield Selects Nexidia Enterprise Speech Intelligence

Speech analytics solution drives customer service center enhancements to improve visibility into customer interactions.
Speech Technology Digest, Posted 18 Jan 2011

Hands-On: An Interactive Display

Lab sessions gave companies the opportunity to showcase their latest products.
Feature, Posted 05 Jan 2011

Contact Center Recording Systems Market Expected to Grow 55 Percent by 2015Listen to this article in TTS, powered by Loquendo

Pelorus Associates expects the total worldwide market to hit $1.24 billion in five years, up from $800 million today.
Speech Technology News Features, Posted 10 Dec 2010

UTOPY Releases SpeechMiner 7.0Listen to this article in TTS, powered by Loquendo

Release coincides with two other new products: Intelligent QM and Intelligent Coaching.
Speech Technology News Features, Posted 12 Nov 2010

Calabrio to Support Cisco's Media Capture Platform

Calabrio customers can now leverage new recording architecture for call recording, contact center quality management, and speech analytics applications.
Speech Technology Digest, Posted 11 Nov 2010

An Angel on the GoListen to this article in TTS, powered by Loquendo

The new Angel Mobile solution will be offered with the Angel 4 Platform.
Speech Technology News Features, Posted 01 Nov 2010

Nexidia Secures $23 Million in New Equity Funding

The company seeks to extend growth and operational capacity and to develop and protect its original research.
Speech Technology Digest, Posted 18 Oct 2010

Verint Extends Customer Interaction Analytics Portfolio with Sentiment and Text Analytics Software

Customers will benefit from a unified, multichannel view of customer experiences and behaviors.
Speech Technology News Features, Posted 29 Sep 2010

Nexidia Introduces Managed Analytic Services

New professional service offering helps companies achieve maximum operational benefits of speech analytics.
Speech Technology Digest, Posted 28 Sep 2010

CyberTech and Nexidia Forge Global Partnership

CyberTech's recording solutions integrate with Nexidia's speech analytics to bring the power of multilingual phonetic search to the global marketplace.
Speech Technology Digest, Posted 21 Sep 2010

Syntellect Launches Communications Portal 8.0

The latest release of Syntellect Communications Portal improves critical business reporting capabilities and brings integration with Syntellect CIM.
Speech Technology Digest, Posted 16 Sep 2010

ClickFox Teams with Next IT for New Avatar OfferingListen to this article in TTS, powered by Loquendo

The companies join forces in hopes of improving the customer experience.
Speech Technology News Features, Posted 13 Sep 2010

CallMiner Receives PCI Certification and Introduces Data Redaction Functionality

CallMiner Eureka helps organizations secure customer and agent interactions with new enhanced security for transcription and audio playback.
Speech Technology Digest, Posted 27 Aug 2010

CSI Partners with Aurix to Integrate Speech Analytics Technologies with Quality Monitoring Solution

The integrated solution offers CSI customers the ability to enhance their quality monitoring processes with phonetic speech analytics features such as automatic call scoring and automatic call tagging.
Speech Technology Digest, Posted 24 Aug 2010

AV3 ‘get’ For Apple Final Cut Pro Now Available for Download

Dialogue search tool enjoys positive accolades.
Speech Technology Digest, Posted 11 Aug 2010

HRRG Chooses UTOPY’s Speech Analytics

This rapid deployment extends UTOPY's reach into the healthcare industry.
Speech Technology Digest, Posted 29 Jul 2010

Nuance Releases New On Demand Insight for Nuance On Demand Customers

Web-based analytics and reporting tool provides actionable insights in the contact center.
Speech Technology Digest, Posted 27 Jul 2010

West Interactive Partners with MarketTools to Improve Contact Center ResultsListen to this article in TTS, powered by Loquendo

The companies will focus on West's Insight Customer Intelligence solution.
Speech Technology News Features, Posted 14 Jul 2010

U.K. Borough Council Implementing Impact 360 Workforce Optimization

Sandwell Metropolitan Borough Council will use next-generation workforce optimization solution from Verint Witness Actionable Solutions to help transform customer service across three citizen contact centers.
Speech Technology Digest, Posted 30 Jun 2010

Ovum: Investment in Speech Analytics in Call Centers Set to DoubleListen to this article in TTS, powered by Loquendo

Global call center spending on speech analytics is set to grow from around $95 million in 2009 to $180 million by 2014.
Speech Technology News Features, Posted 15 Jun 2010

The Elements of Tuning

Listening to what your callers and applications are telling you makes all the difference.
Sponsored Guest Commentary, Posted 14 Jun 2010

NICE Acquires EglueListen to this article in TTS, powered by Loquendo

By combining services, both companies expect to optimize customer service.
Speech Technology News Features, Posted 10 Jun 2010

Convergys Adds to Decisioning Tool

New version of Convergys solution dramatically enhances every customer service interaction
Speech Technology Digest, Posted 08 Jun 2010

Verint Delivers New Integrations with Motorola for Advanced Recording

Company successfully completes testing with Motorola's Dimetra platform.
Speech Technology Digest, Posted 26 May 2010

CallCopy Receives ShoreTel Customer Proven Certification

Call recording vendor recognized for its successful work with ShoreTel customers and platform.
Speech Technology Digest, Posted 20 May 2010

CallMiner and Leap Analytix Announce New Managed Speech Analytics Services Offering

New offering integrates business intelligence from the voice of the customer providing enterprise-rich insights across multiple data points.
Speech Technology Digest, Posted 19 May 2010

Aurix and CallCopy Partner to Enhance Speech Recognition Offering

Partnership brings CallCopy customers a built-in phonetic speech search capability.
Speech Technology Digest, Posted 06 May 2010

Delivering the Intangibles

A call recording and monitoring solution brings out the best in agents and managers.
Deployments, Posted 03 May 2010

UTOPY Unveils New Solutions to Maximize Customer Satisfaction and RetentionListen to this article in TTS, powered by Loquendo

Built atop UTOPY's speech analytics platform, UTOPY Customer Satisfaction and UTOPY Customer Retention deliver insights into the customer experience.
Speech Technology News Features, Posted 28 Apr 2010

LiveVox Announces 100 Percent Call Recording with Dynamic Retrieval

Numerous search options and stereo recording for speech analytics are being offered at no additional cost.
Speech Technology Digest, Posted 28 Apr 2010

CallCopy Strikes Up a Deal in New Zealand

CallCopy and Connector Systems partner to bring workforce optimization solution to New Zealand; deal extends CallCopy's channel program.
Speech Technology Digest, Posted 28 Apr 2010

Newfound Launches Free 48-Port Version of Its Call RecorderListen to this article in TTS, powered by Loquendo

New IP Call Recorder 2.0 is now available for immediate download,
Speech Technology News Features, Posted 27 Apr 2010

OAISYS Adds to Talkument and Tracer Call Recording Software

Enhancements include SIP trunk recording, speech analytics, on-demand licensing, and multilanguage support.
Speech Technology Digest, Posted 21 Apr 2010

Nexidia and Ydilo Ink International Alliance Agreement

Ydilo joins forces with Nexidia to bring speech analytics capabilities to the Iberian and Latin American markets.
Speech Technology Digest, Posted 19 Apr 2010

ClickFox Launches Customer Experience Industry Research

Rooted in analytics engine of 240 million monthly customer interactions, industry research pinpoints customer behavior trends and best practices.
Speech Technology Digest, Posted 13 Apr 2010

Nexidia and AV3 Unite to ‘Get’ Video Search

Final Cut Pro editing workflow revolutionized through use of phonetic search to locate material.
Speech Technology Digest, Posted 13 Apr 2010

Angel.com Merges Business Intelligence with IVR TechnologiesListen to this article in TTS, powered by Loquendo

New Caller First Analytics provides call data and application performance reporting to improve customer experiences and business results.
Speech Technology News Features, Posted 05 Apr 2010

Calabrio Unveils Software-Based Contact Center Suite in Web 2.0 Framework

Also new Calabrio Speech Analytics identifies customer service issues, detects trends, and improves agent performance.
Speech Technology Digest, Posted 23 Mar 2010

UTOPY Announces Three New Powerful SolutionsListen to this article in TTS, powered by Loquendo

First Call Resolution, Handle Time Optimization, and Call Volume Reduction harness the power of UTOPY's speech analytics platform.
Speech Technology News Features, Posted 17 Mar 2010

OAISYS Introduces SIP Trunk Integration and Speech Analytics Capabilities for Talkument and Tracer Call Recording Solutions

Latest enhancements to Talkument and Tracer solutions help drive cost savings and improve contact center performance
Speech Technology Digest, Posted 16 Mar 2010

Speech Needs to Get Personal

Caller data is needed to make personalization perfect.
Inside Outsourcing, Posted 08 Mar 2010

What Speech Can Reveal About Your Health

Adjusting analytics to determine the meaning of a cough.
The View from AVIOS, Posted 08 Mar 2010

UTOPY Releases Speech Analytics Solutions for Sales Conversions and Revenue Collections

UTOPY Sales Improvement and UTOPY Collections Optimization Promise to increase revenue and enhance the customer experience Simultaneously
Speech Technology Digest, Posted 24 Feb 2010

Social Media Meets Speech Analytics

Understanding customer behavior is important no matter the medium of choice.
Sponsored Guest Commentary, Posted 16 Feb 2010

Nexidia and HyperQuality Partner for a More Powerful Customer Intelligence SolutionListen to this article in TTS, powered by Loquendo

Technologies and services combined to allow for a deeper analysis of call center interactions.
Speech Technology News Features, Posted 29 Jan 2010

Speech Analytics Expected to Continue Rapid Growth

DMG's 2009-2010 Speech Analytics Market Report predicts increases through 2013.
FYI, Posted 10 Jan 2010

UTOPY Partners with Polaris Vanguard

Company will resell, implement, and support Utopy solutions in the Philippines.
Speech Technology Digest, Posted 24 Nov 2009

Nexidia and Semafone Partner

Deal seeks to combat fraud and identity theft in the contact center.
Speech Technology Digest, Posted 23 Nov 2009

Excellus BlueCross BlueShield Selects Nexidia to Improve Customer Service

Enterprise Speech Intelligence chosen to improve contact center operations.
Speech Technology Digest, Posted 18 Nov 2009

Nexidia and Merced Partner to Enhance Contact Center Agent Performance

Speech analytics firm teams with performance management expert for agent-level improvement.
Speech Technology Digest, Posted 09 Nov 2009

Verint Upgrades Speech Analytics for Public SafetyListen to this article in TTS, powered by Loquendo

New product lets 9-1-1 call centers mine recorded calls, spot trends quicker.
Speech Technology News Features, Posted 09 Oct 2009

SpeechTEK Europe Conference and Exhibition will be April 28-29, 2010 in London

SpeechTEK's first ever European event
Speech Technology Digest, Posted 28 Aug 2009

UTOPY Releases SpeechMiner 6.0 and OutPerform 6.0

New targeted coaching application is powered by the Web 2.0 Speech Analytics platform.
Speech Technology Digest, Posted 30 Jul 2009

Analyze This, with TelStratListen to this article in TTS, powered by Loquendo

TelStrat launches a speech analytics component for its call center solution.
Speech Technology News Features, Posted 02 Apr 2009

Market for Speech Analytics Still Growing, Says VerintListen to this article in TTS, powered by Loquendo

Despite the troubled economy, interest in analytics is significant and increasing as companies look to ramp up customer service.
Speech Technology News Features, Posted 26 Feb 2009

NICE Gains Romania’s Leading Telco as New Customer

Romtelecom integrates NICE SmartCenter solutions for improved customer service levels and operational efficiency in contact centers.
Speech Technology Digest, Posted 17 Feb 2009

Eureka! Finds a New PartnerListen to this article in TTS, powered by Loquendo

VAR to resell CallMiner solution as part of a package with other contact center technologies from Verint.
Speech Technology News Features, Posted 22 Jan 2009

Nexidia Bags MSNBC in Video Search DealListen to this article in TTS, powered by Loquendo

Major TV network will use speech technologies to render its video content searchable.
Speech Technology News Features, Posted 20 Jan 2009

CallMiner and BusComm Announce Reseller Agreement

Speech analytics product to be integrated with digital voice and management systems.
Speech Technology Digest, Posted 16 Jan 2009

Nexidia Gets in Microsoft’s Video Feedback LoopListen to this article in TTS, powered by Loquendo

The company's search technologies will aggregate the software giant's massive storehouse of customer feedback.
Speech Technology News Features, Posted 13 Jan 2009

Telrex Offers Pay-As-You-Go AnalyticsListen to this article in TTS, powered by Loquendo

Company's new service gives business intelligence without the high price tag.
Speech Technology News Features, Posted 12 Jan 2009

Forensic Call Search Service LaunchesListen to this article in TTS, powered by Loquendo

Iocallfinder recognizes and indexes recorded conversations, allowing for call categorization and forensic searching based on spoken content.
Speech Technology News Features, Posted 06 Jan 2009

Alibaba.com Selects NICE Systems for its VoIP Contact Centers

Global e-commerce firm to leverage NICE SmartCenter solutions to drive contact center business performance improvements.
Speech Technology Digest, Posted 22 Dec 2008

How the West Was Won, by PerSayListen to this article in TTS, powered by Loquendo

West Interactive partners with voice security firm to add hosted voice biometrics to its outsourced solutions set.
Speech Technology News Features, Posted 18 Dec 2008

Utopy Updates SpeechMiner Application

Version 5.2 delivers rapid ROI on speech analytics through greater accuracy, scalability, multisite optimization, and built-in support for 45 languages.
Speech Technology Digest, Posted 17 Dec 2008

Russian Telecom to Enhance NICE Systems Implementation

VimpelCom to leverage NICE Systems for improving business performance in VoIP contact centers.
Speech Technology Digest, Posted 16 Dec 2008

Verint Recording Solution Is Avaya-Compliant

Interaction recording solution for public safety and SMBs recognized for successful compliance testing and compatibility with key Avaya IP telephony and contact center solutions.
Speech Technology Digest, Posted 04 Dec 2008

U.S. Utility Expands Use of NICE SmartCenter

Company will add NICE recording and quality management solutions and integrate with existing NICE workforce management solution.
Speech Technology Digest, Posted 01 Dec 2008

NICE Introduces First Integrated Voice and Transaction Analytics Solution

Cross-channel compliance solution from NICE and subsidiary Actimize extracts insights from trading calls and transactions to boost trading surveillance and investigation, reduce risk, and operational costs.
Speech Technology Digest, Posted 06 Nov 2008

Golden Words

While Michael Phelps was making history in the pool, TTS was making sure people heard about it.
Feature, Posted 01 Nov 2008

CallCopy Extends Reseller PartnershipsListen to this article in TTS, powered by Loquendo

CallCopy today introduced updates to its channel program aimed at making it more profitable for resellers to offer Call Copy's contact center solutions to customers.
Speech Technology News Features, Posted 17 Oct 2008

OnviSource Introduces Explora Speech Analytics Software

New speech analytics solution is incorporated into company's OnviCenter 6 suite of customer interaction management solutions.
Speech Technology News Features, Posted 15 Oct 2008

Adobe and Autonomy Launch Creative Use of Speech

Autonomy's speech analytics solutions will be incorporated into Adobe Create Suite 4 to make searching and indexing audio clips faster and easier.
Speech Technology News Features, Posted 23 Sep 2008

Nexidia Raises the Analytical StakesListen to this article in TTS, powered by Loquendo

Company's new ESI version is reportedly faster, more accurate, and gives a clearer picture of customer interactions.
Speech Technology News Features, Posted 19 Sep 2008

Google Adds Audio to Search Capabilities, Android Is NextListen to this article in TTS, powered by Loquendo

With the release of Google Audio Indexing, the search giant makes videos searchable by audio content through speech-to-text technology.
Speech Technology News Features, Posted 17 Sep 2008

Autonomy Integrates Multichannel Interaction Analysis into etalk

The integration enables organizations to gain a more granular understanding of their customers and to quickly understand the trends and issues that could have a profound effect on the business.
Speech Technology News Features, Posted 06 Aug 2007

Autonomy Integrates Multichannel Interaction Analysis into etalk

The integration enables organizations to gain a more granular understanding of their customers and to quickly understand the trends and issues that could have a profound effect on the business.
Speech Technology News Features, Posted 06 Aug 2007

LiveVox Offers Multisite Capabilities in a Hosted Contact Center Solution

LiveVox's new Voice Portal 2.0 is a multisite contact center management offering with built-in agent presence and role-based security.
Speech Technology Digest, Posted 20 Jun 2007

Speech Analytics Is on the Rise

Based on the market’s rate of growth since 2004, research firm DMG Consulting expects the speech analytics market to double in 2007 and then again in 2008.
FYI, Posted 01 Jun 2007

Highlighting Metrics and Mobility

The new generation of applications and services will provide long-term growth for the industry.
The View from AVIOS, Posted 01 Jun 2007

Advanced Analytics Offer Greater Precision

The latest technology goes beyond simple audio mining for words and phrases.
Feature, Posted 01 May 2007

Audio Search and Mining: A Look at Unstructured Data

Members of the audio search and mining industry find a voice for search.
Feature, Posted 01 Apr 2007

Autonomy Helps Contact Centers Smarten Up

By extending the capabilities of its etalk Contact Center portfolio, Autonomy is taking a new approach to contact center management
FYI, Posted 01 Mar 2007

Autonomy Helps Contact Centers Smarten Up

By extending the capabilities of its etalk Contact Center portfolio, Autonomy is taking a new approach to contact center management
FYI, Posted 01 Mar 2007

Ringing in the New Year

Outbound marketers have got the customer's number--but can they use it properly?
Feature, Posted 30 Jan 2007

Benchmarking Will Never Be the Same

UTOPY is offering a new service to its clients: Customer Intelligence (CI) Benchmarking.
FYI, Posted 30 Jan 2007

Daniel Ziv, Vice President of Customer Interaction Analytics, Verint

Verint Systems is a global provider of analytic software-based solutions for security and business intelligence. The company has been providing solutions to the market since 1994.
Q & A, Posted 03 Oct 2006

Daniel Ziv, Vice President of Customer Interaction Analytics, Verint

Verint Systems is a global provider of analytic software-based solutions for security and business intelligence. The company has been providing solutions to the market since 1994.
Q & A, Posted 03 Oct 2006

Natural Language Processing: The Next Steps

Speech interfaces in which users respond in their own words to open-ended prompts like "How may I help you?" are becoming more and more widely deployed. They are most frequently used in routing applications where the application's task is to identify the topic of the users' requests and transfer them to another part of the system where their requests can be addressed.
Feature, Posted 12 Sep 2006

Donna Fluss, Principal, DMG Consulting

Speech Technology Magazine sat down with Donna Fluss to discuss contact center speech analytics and the benefits of its use.
Q & A, Posted 08 May 2006

Donna Fluss, Principal, DMG Consulting

Speech Technology Magazine sat down with Donna Fluss to discuss contact center speech analytics and the benefits of its use.
Q & A, Posted 08 May 2006

Kent Bridges, Senior Vice President of North American Sales, VoiceObjects

Speech Technology Magazine sat down with the new SVP, Kent Bridges, to uncover the reasons behind the expansion as well as the new goals and initiatives that would follow along with the relocation.
Q & A, Posted 15 Mar 2006

Kent Bridges, Senior Vice President of North American Sales, VoiceObjects

Speech Technology Magazine sat down with the new SVP, Kent Bridges, to uncover the reasons behind the expansion as well as the new goals and initiatives that would follow along with the relocation.
Q & A, Posted 15 Mar 2006

New Operations in Speech

Miami Children's Hospital, a world leader in pediatric health care, has a medical staff of more than 650 physicians and over 2,000 employees. The hospital specializes in all aspects of pediatric medical care from birth through adolescence. Although the hospital draws children with very specific needs from all over the world, it is also the only licensed specialty hospital exclusively for children in South Florida. …
Cover Story, Posted 30 Aug 2005

Milestones in Speech Technology – Past and Future!

The Past:Speech and language, and the mysteries and magic surrounding them, have a long and venerable history, reaching back into mythological time. Only in this past half century have serious inroads been made into understanding them well enough to be able to emulate them with computer technology. Many top-notch researchers and engineers worldwide have contributed critical pieces to these puzzles. The examples discussed here illustrate just a few of the key milestones, both technical and…
Feature, Posted 30 Aug 2005

Capitalize on Customer Conversations with Speech Analytics

For years, speech analytics have been used worldwide by security organizations to help government agencies identify potential risks and threats. In the past two years, contact centers have begun to use speech analytics applications to capture and structure customer communications. The applications analyze the structured data to identify customer trends and insights for the purpose of improving service quality, customer satisfaction, and generating new revenue. …
Feature, Posted 30 Aug 2005

Capitalize on Customer Conversations with Speech Analytics

For years, speech analytics have been used worldwide by security organizations to help government agencies identify potential risks and threats. In the past two years, contact centers have begun to use speech analytics applications to capture and structure customer communications. The applications analyze the structured data to identify customer trends and insights for the purpose of improving service quality, customer satisfaction, and generating new revenue. …
Feature, Posted 30 Aug 2005

Speech Technology with Impact - Speech Analytics Evolves a Step Further

Speech analytics (SA) is the application of speech technologies to the analysis of discourse, whether the speech consists of recorded calls from a contact center, wiretap, or some other form of media. A dozen or more vendors are now marketing such analytics, solo or in conjunction with complimentary products, primarily to companies for use in contact centers.
Voice Value, Posted 20 Jun 2005

Kevin Hegebarth, Director of Strategic Planning, Witness Systems

Kevin Hegebarth, directof of strategic planning for Witness Systems explains that "having speech analysis software effectively listen to all calls recorded by the enterprise, classify those interactions based on what was said in the conversation, and provide trend data over time is like having thousands of supervisors working around the clock."
Q & A, Posted 01 Mar 2005

Kevin Hegebarth, Director of Strategic Planning, Witness Systems

Kevin Hegebarth, directof of strategic planning for Witness Systems explains that "having speech analysis software effectively listen to all calls recorded by the enterprise, classify those interactions based on what was said in the conversation, and provide trend data over time is like having thousands of supervisors working around the clock."
Q & A, Posted 01 Mar 2005
Companies: Analytics
Aspect Software, Inc.
Chant, Inc.
Convergys  Corporation
EML European Media Laboratory GmbH
Verint® Systems