Category: Packaged Applications Convergys Forms Alliance with Sonda in Mexico The alliance will provide customer experience-enhancing relationship management solutions to the Mexican market. Industry News, Posted 09 Mar 2010 Rady Children’s Hospital Selects Amcom Software for Unified Communications Unified communications solutions will link once-disparate contact center operations, on-call scheduling, and staff messaging. Industry News, Posted 09 Mar 2010 Vendor Deep Dive: Ribbit Changing the Game: Ribbit enables quantum leaps in productivity. Feature, Posted 08 Mar 2010 Newfound Communications Launches New VXML Dialer 3.0 Solution is capable of supporting millions of outbound calls per day. Industry News, Posted 02 Mar 2010 Loquendo Speech Technologies Certified Interoperable with Genesys Voice Platform 8 The speech vendor also has joined Microsoft's Windows Embedded Partners Program. Industry News, Posted 02 Mar 2010 Convergys Launches Intervoice Voice Portal 6.5 New IVP version promises to deliver intelligent self-service and multimodal, visual IVR support. Industry News, Posted 17 Feb 2010 Voxeo and Telenet Partner to Deliver Contact Center Solutions Telenet contact center solutions are immediately available as on-premises software or hosted software as a service using Voxeo's Prophecy and VoiceObjects platforms. Industry News, Posted 10 Feb 2010 Voxeo Partners with Four Key Voice Biometrics Providers Voxeo delivers voice verification, with major vendors providing solutions for every need. News Feature, Posted 09 Feb 2010 Internet Brands Selects Five9 to Drive Customer Service Web site operator's customer service operation based on Five9 On-Demand Call Center Software supports CarsDirect.com and other automotive consumer research sites. Industry News, Posted 19 Jan 2010 W3C Tackles Emotion and Multimodality New working drafts of standards are released by the Multimodal Interaction Working Group. FYI, Posted 10 Jan 2010 Digium and Aumtech Certify a Multi-Language Speech Recognition Server Solution with Asterisk Solution improves customer satisfaction for as little as one-fiftieth of the cost of competitive high-end automated speech recognition (ASR) solutions. Industry News, Posted 07 Jan 2010 Altitude Software and Digium Partner Joint venture will deliver advanced contact center applications suite over IP communications platform. Industry News, Posted 01 Dec 2009 Ifbyphone Releases Version 3.1 with More Customized Tools New features include robust reporting, reseller portal, and API advances. News Feature, Posted 20 Oct 2009 New Unified Messaging App Goes Out for Beta Rocketvox integrates voice technologies from Ribbit and PhoneTag and provides a single inbox for all types of messages. News Feature, Posted 16 Oct 2009 SpeechTEK Europe Conference and Exhibition will be April 28-29, 2010 in London SpeechTEK's first ever European event Industry News, Posted 28 Aug 2009 Ifbyphone SIPs from the Font of Lower Prices The company promises carriers more for less with a new sales model. News Feature, Posted 20 Apr 2009 Nortel Releases Enterprise Contact Center Solutions Business processes blend with communications to boost revenue, decrease costs, and enhance customer satisfaction. Industry News, Posted 27 Mar 2009 TuVox Offers New Deal for Speech Application Ownership An accelerated ROI program aims to help companies invest in speech during tough economic times. News Feature, Posted 18 Mar 2009 AppTek Launches Hybrid Machine Translation Software The solution provides advances in translation software via a combination of statistical and rule-based methodologies. News Feature, Posted 02 Mar 2009 Loquendo Releases New Versions of Speech Engine, SDK, TTS The new releases offer additional features and aim to give designers more control. News Feature, Posted 25 Feb 2009 Comverse Introduces Unified Communications for Enterprise Customers Businesses to benefit from seamless interaction between desktop and mobile applications Industry News, Posted 17 Feb 2009 Interactive Intelligence Introduces Packaged, Fixed-Price Services New packages are designed to improve service consistency and quality, reduce deployment time, and provide "no-surprises" pricing structure. Industry News, Posted 05 Feb 2009 Angel.com Phone-Enables SugarCRM with Hosted IVR With Angel.com's SugarCRM Connector Solutions Suite, SugarCRM users can access, collect, and update customer information via the phone. News Feature, Posted 02 Feb 2009 Voxeo Pumps Up VoiceObjects with Release of Version 7.4 Recently, VoiceObjects announced the release of VoiceObjects 7.4, the latest version of the 7.0 suite that first launched in the spring of 2007. News Feature, Posted 29 Jan 2009 Eureka! Finds a New Partner VAR to resell CallMiner solution as part of a package with other contact center technologies from Verint. News Feature, Posted 22 Jan 2009 PSC Launches Automated Patient Communication Solutions CALLERExpress provides on-demand voice applications for healthcare providers and their patients. News Feature, Posted 07 Jan 2009 Gartner Names Contact Center Leaders Alcatel-Lucent, Aspect Software, Avaya, Cisco Systems, Genesys Telecommunications Laboratories, Interactive Intelligence, and Nortel share Gartner's Leaders Quadrant spots. News Feature, Posted 12 Dec 2008 Voxeo Acquires VoiceObjects Voice platform provider expands solutions for enterprise and mobile carriers and extends its European footprint FYI, Posted 09 Dec 2008 Siemens and Telephonetics VIP Extend Voice Automation Partnership Companies expand their public-sector partnership to provide voice automation solutions to the enterprise sector. Industry News, Posted 21 Nov 2008 Pages:  1 2   Next >>

Companies: Packaged Applications