SpeechTechMag.com

Category: Packaged Applications

Infracast Uses Voxeo's Cloud-Based Services for Outbound Messaging

Companies extend partnership to incorporate EMX technology.
Industry News, Posted 19 Jan 2012

Intelliverse Launches Cloud Communications Solutions for Retail Electric Providers

Cloud-based voice applications optimize operations and deliver exceptional, cost-effective services and improved customer experience
Industry News, Posted 29 Nov 2011

Interactive Intelligence to Launch Cloud-based Communications Trial Program

"Quick Spin" program designed to further reduce risk of migrating to communications-as-a-service.
News Feature, Posted 17 Oct 2011

Alcatel-Lucent Unveils a New Strategy for Genesys

Genesys Mobile Customer Engagement Strategy evolves companies from transactional, service-only apps to mobile customer conversations.
News Feature, Posted 24 Aug 2011

The 2011 Market Leaders

Cover Story, Posted 01 Jul 2011

The 2011 Implementation Awards

Feature, Posted 01 Jul 2011

Irrationally Held Truths Take a Toll

When organizations make assumptions about customers, rather than collect real data, self-service applications suffer
Interact, Posted 01 Jul 2011

Interactive Intelligence Releases Customer Interaction Center 4.0

Major new release of flagship IP communications software suite adds real-time speech analytics, increased scalability, Web portal access, and private cloud deployment model.
News Feature, Posted 13 Jun 2011

Nuance Launches Complete Care Multichannel Solutions

Nuance Complete Care engages consumers over the customer contact life cycle with integrated inbound and outbound customer care
News Feature, Posted 06 Jun 2011

T-Mobile Netherlands Selects Voxeo for Self-Service Portal

The telecom carrier has deployed Voxeo's VoiceObjects technology to deliver personalized self-service.
Industry News, Posted 11 May 2011

UC Implementation Doubles Year over Year

A new CDW poll finds business embracing unified communications and that cloud-based solutions speed implementation and cut costs.
Industry News, Posted 04 Apr 2011

Nuance Takes Natural Language on the Fast Track

New Call Steering Fast Start offering cuts the cost and time to deploy a natural language interface in half.
News Feature, Posted 30 Mar 2011

SpeechCycle Launches SmartCare Mobile

The voice-enabled solution is the first customer care solution developed specifically for the smartphone.
News Feature, Posted 21 Mar 2011

Workforce Optimization Gets Optimized

DMG research shows innovation and growth to continue in the WFO market through 2013.
News Feature, Posted 10 Mar 2011

Vocollect Unveils Next Generation Vocollect Voice Solution

The new solution is said to improve productivity and accuracy and reduce total cost of ownership across most workflows.
Industry News, Posted 09 Feb 2011

Western & Southern Financial Reduces Operational Costs with Interactive Intelligence Communications Software

Financial services company deploys all-in-one IP communications software suite from Interactive Intelligence to support its 5,000 employees across 185 offices.
Industry News, Posted 23 Nov 2010

RightNow Introduces Voice Experience Manager

Listen to this article in TTS, powered by Loquendo

RightNow's new Voice Experience Manager and communications-enabled desktop for Cisco and Avaya deliver highly personalized, branded phone interactions.
News Feature, Posted 19 Nov 2010

Interactive Intelligence Offers Support for Microsoft Lync Server 2010

Solution designed to streamline communications for contact center agents and business users.
Industry News, Posted 18 Nov 2010

Five9 Announces Cloud Computing Platform for Call Centers, Version 2

New version of industry-first cloud computing platform for call centers includes additional APIs and advanced integration capabilities.
Industry News, Posted 17 Nov 2010

VoiceCloud Releases Telephone App Suite

New VCX Platform features mailbox options, multiple numbers, conference calling, voicemail-to-text transcription, and more.
Industry News, Posted 05 Nov 2010

An Angel on the Go

The new Angel Mobile solution will be offered with the Angel 4 Platform.
News Feature, Posted 01 Nov 2010

CosmoCom Contact Center Technology Serves Israeli Municipalities

Israeli outsourcer Milgam uses Virtual Call Center to improve collections for utilities and local authorities.
Industry News, Posted 19 Oct 2010

8x8 Partners With Polycom

The deal brings Polycom's IP telephony and unified communications solutions to 8x8 Virtual Office Hosted VoIP subscribers.
Industry News, Posted 14 Oct 2010

FurstPerson Releases Interactive Hiring Simulation

CC Audition Talk & Note helps contact centers meet hiring challenges by using speech to screen job applicants.
News Feature, Posted 05 Oct 2010

Convergys Channel Partner IP Integration Wins NHS Professionals Contract

Convergys voice solutions will be installed at the hospital trust.
Industry News, Posted 23 Sep 2010

inContact Expands Cloud-Based Call Center Portfolio

The product includes new predictive dialer, quality monitoring, and screen recording solutions.
Industry News, Posted 21 Sep 2010

Syntellect Launches Communications Portal 8.0

The latest release of Syntellect Communications Portal improves critical business reporting capabilities and brings integration with Syntellect CIM.
Industry News, Posted 16 Sep 2010

Ifbyphone Offers a 3.2 Version of Its Customer Interaction Software

The company hopes to serve more midmarket customers.
News Feature, Posted 08 Sep 2010

TCN Releases SoftPhone for Call Centers

TCN's offers a full Virtual Call Center suite of products without the need to purchase a phone or engage a telco provider
Industry News, Posted 02 Sep 2010

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Companies: Packaged Applications