| Category: Speech Solution Integration |
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WPS Insures Its Customers With Better Service Through Speech
Providing better service to maximize customer satisfaction and increase customer retention represents an imperative as much as an opportunity for the business success of every organization. Many organizations will make operational changes, create retention-marketing programs and introduce new products in their effort to be proactive in insuring customer satisfaction and retention. But how can they be sure that the changes, programs and new products are offering their customers what they need and want? …
Deployments,
Posted 01 Jan 2006
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Building Speech-Enabled Self-Service Automation for Seasonal Retail Contact Centers
The benefits of telephone-based, speech-enabled automation are being increasingly recognized by contact centers and other companies, and there are many companies that have taken advantage of this technology. Speech-enabled telephone automation is known to reduce the cost of calls by as much as 90 percent compared with agent-assisted calls; speech also reduces the length of calls compared to touchtone applications by as much as 35 percent; and speech is preferred over touchtone systems by consumers
Deployments,
Posted 20 Jun 2005
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Grange Insurance Pumps Premiums With Speech
The Georgia Insurance Information Group1 reports that annual U.S. insurance premiums reached over one trillion dollars in 2003. Breaking the total 2003 premiums into two categories, the property/casualty sector totaled $574.6 billion and the life/health sector totaled $480.9 billion2. While the average insurance expenditures for 2003 were estimated to be a 7.3 percent increase over 2002 and 2004 totals were 3.8 percent over 2003, the Insurance Information Institute estimates a rise of 2.5 percent for…
Deployments,
Posted 20 Jun 2005
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History Calls: Delivering Automated Audio Tours to Mobile Phones
Automated audio tours are a popular resource at many cultural heritage sites around the world. This application was first introduced more than two decades ago using personal audio cassette players. These "personal" tours allowed museum visitors to enjoy exhibits more privately, without a human guide or docent, and let them move along at their own pace. Typically a patron would rent a player for a fee and then follow a prescribed route through the museum…
Deployments,
Posted 26 Apr 2005
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Saying "Aloha" to Our Hawaiian Customers
Aloha! That's the familiar greeting Hawaiians use to say hello and goodbye, and to express affection, compassion and sympathy. Yet beyond those definitions, "aloha" extends a sense of warmth and welcome that is uniquely Hawaiian. At American Savings Bank, we live the philosophy expressed by aloha. So when we planned a speech-based system to offer customers easier and more convenient services, we wanted to speak with a ...
Cover Story,
Posted 26 Apr 2005
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Innovations: Speech Technology with Impact
From the editor: Welcome to Innovations - Speech Technology with Impact. Normally in each issue we have a section for notable press releases, but over time this has grown redundant with our Speech Technology Magazine NewsBlasts. So starting this month we are replacing press releases with a new column on innovations or speech technology with impact.
Voice Value,
Posted 26 Apr 2005
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Companies: Speech Solution Integration
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