Customers turning to the Web first, but more than half still end up in the contact center.
20 May 2011
New SVOX research in the United Kingdom finds that text-to-speech and speech recognition offer convenience and safety benefits.
10 Feb 2011
To successfully launch a speech system in Italy—or any other part of Europe—translations should be done at the local level.
Leonard Klie //
03 May 2010