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Smart Customer Service
July 23, 2008
This Time, It's Personal
What you can do to make your system more customer-friendly.
Market Spotlight: Education
Speech as a Reading Aid: Voice solutions that combine speech recognition, speech -to-text, and text-to-speech technologies with properly timed interventions are solving problems for those learning to read and write.
Speech Technology News Features
Convergys to Acquire Intervoice
The $335 million deal deepens Convergys' footprint in an increasingly competitive customer service market.
Safer Driving with Speech
A new study released recently offered concrete numbers that demonstrate the safety benefits of speech technologies in automobiles for activities like placing phone calls, inputting data into navigation devices, or selecting songs on an MP3 player.
Chordiant Keeps People in Contact Center Equation
With the release of Recommendation Advisor 6.1, the company strikes a balance between human decision-making and technology
The Computer Becomes a Singing Coach
Singing lessons could come courtesy of your PC after news that Israeli researchers have successfully managed to train a computer not only to rate the pitch of a singer's voice, but also to coach him to improve his technique.
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