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Smart Customer Service
August 06, 2008
Outfitted for Change
Call recording helps an apparel retailer see call drivers across multiple brands and locations.
Lessons from the Blogosphere
For better user interactions, the speech world could learn from Twitter.
Speech Technology News Features
Demand for Authentication Boosts Voiceprints
As concern over identity theft continues to grow, companies, particularly financial services and healthcare providers, are looking to voice biometrics and other ways to positively identify customers.
Marketers Can Create Personalized Voice Messages
A text-to-speech solution from Callbright aims to improve efficiency and personalization of marketing broadcasts.
UC for the SMB
SimpleSignal solution joins a host of other unified communications products offering enhanced features for small and medium businesses.
Skype Gets a New Voice
Skype Communicator starts to speak thanks to IVO Software's Expressivo software.
Nuance Leads In Burgeoning Healthcare Market
A healthcare research firm evaluates both front- and back-end speech recognition solutions.
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