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Smart Customer Service
August 27, 2008
The 2008 Market Leaders
Recognizing the leading speech engine, speech self-service suite, speech security, speech analytics, professional services, and mobile application vendors.
Growth, Are You Flirting With Us?
Former Hacker Tackles IVR and Voice Biometric Security
SpeechTEK's Wednesday keynoter details how easy it can be for a professional fraudster to trick speech systems.
SpeechTEK Keynoter Highlights the Shrinking Technological World
Noted author and futurist Ray Kurzweil predicts the disappearance of computers in favor of smaller, more portable, and more capable devices.
Speech Technology News Features
What Callers Really Want from VUIs
SpeechTEK sessions detail a customer preference for service over technology solutions.
Press 1 for Caller Thoughts
As this year's SpeechTEK conference opens, industry analysts, consultants, and providers say vendors must shed their distorted views on end-user opinions of speech automation.
VUI Study Finds Simpler Is Better
Spit it out and make it simple. That's what SpeechCycle's Ethan Levine and David Suendermann found in a recent voice user interface study, the results of which they presented today at SpeechTEK 2008 in New York's Marriott Marquis.
New Uses for Speech Demonstrate Its Multimodality
Multimodal applications are being used in new and different ways, in everything from voting booths to college students' computers, it was revealed today at SpeechTEK 2008 in New York's Marriott Marquis.
Offer a Spanish Option, But Not Too Soon
SpeechTEK speaker addresses when to give Spanish speakers the option to use an IVR in their native language.
Consider the User and the Device
SpeechTEK University speakers urge designers that too much at once can confuse users.
Nuance Wants Your Stupidest Story
Nuance sponsors the Can't Stop Stupid Calls contest to highlight funny or kooky customer service interactions.
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