September 24, 2008
FYI
Talking to Customers Goes High Tech
News Feature
Speech solutions helped travel and hospitality companies to manage unplanned call volume spikes as thousands of people evacuated from hurricanes' paths.
Company's new ESI version is reportedly faster, more accurate, and gives a clearer picture of customer interactions.
With the release of Google Audio Indexing, the search giant makes videos searchable by audio content through speech-to-text technology.
A hybrid solution from Aspect Software and Microsoft's Tellme subsidiary validates ongoing plans to deliver unified communications to the masses.
Charlie Engle is using speech-to-text technologies from SpinVox to post blogs and other highlights of his cross-America run.
The View from AVIOS
Consumer tradeoffs of security versus ease of use could affect the market for voice biometrics.