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Smart Customer Service
September 24, 2008
Market Spotlight: Retail
Talking to Customers Goes High Tech
Speech Technology News Features
Speech Helped Hurricane Evacuees
Speech solutions helped travel and hospitality companies to manage unplanned call volume spikes as thousands of people evacuated from hurricanes' paths.
Nexidia Raises the Analytical Stakes
Company's new ESI version is reportedly faster, more accurate, and gives a clearer picture of customer interactions.
Google Adds Audio to Search Capabilities, Android Is Next
With the release of Google Audio Indexing, the search giant makes videos searchable by audio content through speech-to-text technology.
Tellme Shouts Out a New Aspect to Contact Center Offerings
A hybrid solution from Aspect Software and Microsoft's Tellme subsidiary validates ongoing plans to deliver unified communications to the masses.
SpinVox Logs a Cross-Country Run
Charlie Engle is using speech-to-text technologies from SpinVox to post blogs and other highlights of his cross-America run.
The View from AVIOS
Convenience Is King
Consumer tradeoffs of security versus ease of use could affect the market for voice biometrics.
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