October 08, 2008
Cover Story
Speech systems can say "I'm sorry," but can they ever truly sound like they mean it?
Editor's Letter
News Feature
Nuance Communications acquired Philips Speech Recognition Systems for $96.1 million to expand its healthcare-related business in Europe.
Movistar Chile and SpinVox team up to offer voice-to-text service in Chile.
Global Connect and Electronic Payment Providers partner to create an IVR that will allow customers to useautomated payment capabilities.
Financial services firm moves from a self-hosting to a shared IVR system.
SpinVox and eServGlobal team up to deliver Mailis Unified Communications Suite voice messages to mobile devices in the form of text messages.
Audio search and speech analytics solution provider Nexidia is selected as a new member of the Genesys Partner Program.