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Smart Customer Service
October 08, 2008
An Emotional Mess
Speech systems can say "I'm sorry," but can they ever truly sound like they mean it?
Don't Get Overemotional
Speech Technology News Features
Nuance Acquires Philips Speech Recognition Systems
Nuance Communications acquired Philips Speech Recognition Systems for $96.1 million to expand its healthcare-related business in Europe.
Speech-To-Text Service Comes To Latin America
Movistar Chile and SpinVox team up to offer voice-to-text service in Chile.
Global Connect and EPP Partner on Automated Billing and Paying IVR
Global Connect and Electronic Payment Providers partner to create an IVR that will allow customers to useautomated payment capabilities.
Columbia Bank Chooses Contact Solutions For Shared IVR Services
Financial services firm moves from a self-hosting to a shared IVR system.
SpinVox Teams With eServGlobal To Convert Voicemail To Text Messages
SpinVox and eServGlobal team up to deliver Mailis Unified Communications Suite voice messages to mobile devices in the form of text messages.
Nexidia Is Newest Member Of Genesys Partner Program
Audio search and speech analytics solution provider Nexidia is selected as a new member of the Genesys Partner Program.
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