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Smart Customer Service
November 12, 2008
Waiting by the Phone
Why the U.S. watches and waits as Europe and Asia roll out interactive voice and video response technology.
Speech Technology Digest
EndWar Game Features Total Voice Command
Ubisoft revolutionizes gaming with new Tom Clancy game that can be controlled entirelt by voice.
NICE Introduces First Integrated Voice and Transaction Analytics Solution
Cross-channel compliance solution from NICE and subsidiary Actimize extracts insights from trading calls and transactions to boost trading surveillance and investigation, reduce risk, and operational costs.
Speech Technology News Features
SVOX Introduces Polyglot TTS
With new text-to-speech system, foreign words or phrases can be spoken like a native.
Alelo To Develop Speech-Enabled Learning Portal For ESL Students
Alelo is developing an interactive, web-based, speech-enabled learning portal for students of English as a second language after winning a contract from the US Broadcasting Board of Governors.
YouMail Announces New Voicemail Transcription Services
Users Can Receive High-Quality Transcriptions of All Voicemails via SMS or Email
Dial West for Emergency Services
A proposed acquisition by West will expand the contact center power into the 9-1-1 emergency services segment.
The View from AVIOS
The Holy Grail of Speech
Collaboration will expand speech recognition's potential
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