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Smart Customer Service
December 17, 2008
Using Speech for Postcall Notes
Benefits include improved customer and agent satisfaction and lower average call handle time.
What Counts as VUI?
Learn the business rules before starting to design.
Speech Technology Digest
Bob Vila Adds EveryZing to His Toolbelt
Universal search and vSEO pioneer remodels online video on BobVila.com
Loquendo Releases New Version of VoxNauta Platform
Latest version of the company's VoiceXML/CCXML platform supports up to 180 channels per server.
Loquendo Releases ASR 7.7
Newest version of speech recognition software offers new features to boost accuracy.
Speech Technology News Features
Gartner Names Contact Center Leaders
Alcatel-Lucent, Aspect Software, Avaya, Cisco Systems, Genesys Telecommunications Laboratories, Interactive Intelligence, and Nortel share Gartner's Leaders Quadrant spots.
SpinVox Sends the Homily Home
Anglican church's vicar uses voice-to-text solution to transmit sermons to those not at Sunday services.
Kirusa Launches a More Affordable Voice SMS Service
Company incorporates Dialogic's Vision VX VoiceXML Server into its Voice SMS service.
Vangard Extends Its Voice with Nuance Engine
Mobile Voice Platform leverages VoCon 3200 speech engine to voice-enable commercial and government activities.
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