December 17, 2008
Industry News
Universal search and vSEO pioneer remodels online video on BobVila.com
Latest version of the company's VoiceXML/CCXML platform supports up to 180 channels per server.
Newest version of speech recognition software offers new features to boost accuracy.
Inside Outsourcing
Benefits include improved customer and agent satisfaction and lower average call handle time.
Interact
Learn the business rules before starting to design.
News Feature
Alcatel-Lucent, Aspect Software, Avaya, Cisco Systems, Genesys Telecommunications Laboratories, Interactive Intelligence, and Nortel share Gartner's Leaders Quadrant spots.
Anglican church's vicar uses voice-to-text solution to transmit sermons to those not at Sunday services.
Company incorporates Dialogic's Vision VX VoiceXML Server into its Voice SMS service.
Mobile Voice Platform leverages VoCon 3200 speech engine to voice-enable commercial and government activities.