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Smart Customer Service
January 07, 2009
Self-Service Becomes Multichannel
A wireless carrier adds text capabilities to its IVR channel to expand customer choice.
In Other Words
Cutting the Cost of Translation
Plan for translation early in the design process.
Speech Technology Digest
NEC Introduces Bundled Solutions for SMBs
UNIVERGE UC1, UC3, Business Basics offer enhanced productivity with simplified deployment for lower total cost of ownership.
MicroAutomation Expands Support Services for Customers
New service lets customers enter and track service issues online.
Speech Technology News Features
New Apps Let Users Talk to Potential Clients or Celebs
Knowledgeshift releases interactive mobile applications using IVR technology from Ifbyphone.
Softbank’s Rising Sun Shines on Nuance
Nuance powers the speech recognition capabilities of BB Softservice's Speeek application for the iPhone.
Fonix Expands Speech to More Game Platforms
Playing off the success of its voice controls for Tom Clancy's End War, Fonix expands on and improves its VoiceIn SDK.
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