January 07, 2009
Deployments
A wireless carrier adds text capabilities to its IVR channel to expand customer choice.
In Other Words
Plan for translation early in the design process.
Industry News
UNIVERGE UC1, UC3, Business Basics offer enhanced productivity with simplified deployment for lower total cost of ownership.
New service lets customers enter and track service issues online.
News Feature
Knowledgeshift releases interactive mobile applications using IVR technology from Ifbyphone.
Nuance powers the speech recognition capabilities of BB Softservice's Speeek application for the iPhone.
Playing off the success of its voice controls for Tom Clancy's End War, Fonix expands on and improves its VoiceIn SDK.