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Smart Customer Service
February 11, 2009
Make the Most of Valuable Resources
2009: What the New Year Will Bring
A slow economy sends mixed messages to the speech industry.
Speech Technology Digest
Shop Smart with Voice-Powered Grocery Lists
SmartShopper introduces a sleek, new, and improved SmartShopper Deluxe grocery list assistant
Digium Defines Web-Aware Unified Communications with New Version of Switchvox IP PBX
Switchvox SMB 4.0 adds new UC features to the powerful Web integration capabilities of this small and midsize business phone system.
Interactive Intelligence Introduces Packaged, Fixed-Price Services
New packages are designed to improve service consistency and quality, reduce deployment time, and provide "no-surprises" pricing structure.
Vivox Embeds Real-Time Voice Communications in Virtual Worlds and Online Games
Managed service adds voice, instant messaging, and presence to online games and virtual communities leveraging Internap's Performance IP networking and data center colocation.
Speech Technology News Features
Microsoft Launches Upgrade of Key UC Platform
The new Office Communications Server 2007 Release 2 that had been in beta testing since October officially launches for worldwide distribution.
Trio of Tech Firms Go Natural with a More Human Interface
Three tech firms team up to build a lifelike, natural language-based digital assistant.
They’re Coming to America
SpinVox opens NYC office, sets sights on a bigger slice of American market.
Voice Elements Integrates Cepstral TTS
.NET telephony tool is now available with affordable text-to-speech software.
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