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Smart Customer Service
March 04, 2009
Market Spotlight: Telecommunications
Hold the phone! Economic strain and increasing competition force telcos to seek revenue-generation over technology upgrades.
A Natural Part of Natural Language
Issues will arise with any project, but managing them is key.
Speech Technology Digest
Talkhouse Receives Patent Approval for Speech Information Retrieval Technology
The company's advanced speech recognition technology promises to improve the accuracy of voice search applications.
YouMail Releases Updated Version of Visual Voicemail Plus
The new release of the application offers expanded and improved features.
Speech Technology News Features
SpinVox Postures Itself to Take on Nuance World Wide
An extended deal with Telstra solidifies the company's position in Australia.
AppTek Launches Hybrid Machine Translation Software
The solution provides advances in translation software via a combination of statistical and rule-based methodologies.
Market for Speech Analytics Still Growing, Says Verint
Despite the troubled economy, interest in analytics is significant and increasing as companies look to ramp up customer service.
Loquendo Releases New Versions of Speech Engine, SDK, TTS
The new releases offer additional features and aim to give designers more control.
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