March 04, 2009
FYI
Hold the phone! Economic strain and increasing competition force telcos to seek revenue-generation over technology upgrades.
Industry News
The company's advanced speech recognition technology promises to improve the accuracy of voice search applications.
The new release of the application offers expanded and improved features.
Inside Outsourcing
Issues will arise with any project, but managing them is key.
News Feature
An extended deal with Telstra solidifies the company's position in Australia.
The solution provides advances in translation software via a combination of statistical and rule-based methodologies.
Despite the troubled economy, interest in analytics is significant and increasing as companies look to ramp up customer service.
The new releases offer additional features and aim to give designers more control.