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Smart Customer Service
April 15, 2009
Taming the Multichannel Monster
The right tools and technologies can bring together all of your customer contact channels seamlessly.
Speech Technology Digest
Aculab Teams with Cepstral
The company integrates Cepstral's TTS into its technology.
Verint Witness Actionable Solutions 2009 EMEA Partner Award Winners Announced
Verint Channel Partners BT, LAN Communications, and Sabio awarded honors for success with Impact 360 Workforce Optimization Suite.
Speech Technology News Features
SpinVox Huddles Up with IBM to Tackle Enterprise UC
SpinVox will be joining IBM's Software-as-a-Service Specialty program.
CFTC Selects Nexidia for Audio Review
The U.S. regulatory agency signs an enterprise license agreement for use in its trading investigations.
Who Mobile Cares? MetroPCS and Nuance Do
Nuance will be providing MetroPCS with its on-device self-service solution.
The Business Case
Speech Analytics Delivers the Insight
The benefits reaped can be found across industries.
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