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Smart Customer Service
May 05, 2009
Freedom in the Field
Speech is finding a home far outside the call center.
Speech Permeates the Enterprise
Speech Technology Digest
EDS and Microsoft Collaborate in the Cloud
The companies will jointly sell and deliver enterprise-class cloud communications and collaboration services.
Convergys Partners with IP Integration
The companies will deliver enhanced IVR and speech automation solutions to the U.K. market,
Loquendo Releases Dillo!
The company offers a voice dialer for the iPhone.
Speech Technology News Features
Nuance Communications Launches Technical Certification Program
The program is aimed at enabling partners to better support Nuance's enterprise solutions.
Sensory Releases a New SDK for the Apple iPhone.
iPhone apps to get onboard ASR from Sensory and its partners.
3 Points Scores Extra Points with M5
The small business provider is claiming an uptick in sales using VoIP technology-provider M5's solutions.
Angel.com Releases Spring Forward
The solution aims to help businesses enhance the call center experience for customers.
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