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Smart Customer Service
May 20, 2009
Romancing the Caller [and the Customer]
Eliciting the best response in a directed dialogue
What I Learned Waiting Tables
The server's tone sets the tone for the type of tip
Speech Technology Digest
MacSpeech Ships MacSpeech Dictate 1.5
The first upgrade to MacSpeech Dictate provides a new vocabulary editor, new accent options, and improved accuracy.
Vangard Voice Systems Partners with Excalibur Integrated Systems
The companies will deliver new voice productivity to enterprise-wide mobile applications.
Speech Technology News Features
Tellme It Ain’t So: McCue to Leave Speech Recognition Company He Co-Founded
Zig Serafin will take the helm of the Microsoft speech subsidiary in June.
Ifbyphone Ropes Its First Texas Steed, Network Communications
Ifbyphone announces a new partnership with the Longview, Texas-based mid-market telecommunications provider.
Verint Launches New Version of Impact 360 Speech Analytics
The offering will provide proactive call analysis and enable more small- and medium-sized contact centers to leverage the benefits of speech analytics.
One Multimodal Headset to Rule Them All
Kopin's new speech-enabled headset promises to remotely control any Bluetooth device with speech recognition from Nuance.
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