June 03, 2009
Cover Story
With outbound IVR, it's all about getting the message to the right person.
Editor's Letter
Industry News
The revamped offering features more than two dozen product enhancements.
The company joins forces with the Open Handset Alliance to enrich the mobile experience.
The offering combines video and custom phone messaging.
News Feature
Nuance will be teaming up with New York City's MTA to launch a speech-enabled version of Trip Planner Voice.
Microsoft Auto 4.0 will be compatible with SVOX's Speech Output and Automated Speech Recognition solutions.
Voxeo acquires Imified in a bid to expand its reach in the self-service market.
The offering will automatically tune and enrich IVRs and voice applications.