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Smart Customer Service
September 09, 2009
The 2009 Speech Luminaries
Speech Technology Digest
Vlingo Brings Mobile Voice Recognition Technology to Europe
The company preloads Vlingo on the new Nokia N97 and Nokia E72 phones.
Speech Analytics Software to Help Public Safety Organizations
Safety organizations can gain valuable insights from 9-1-1 conversations to support investigations.
Motivational Fulfillment and Logistics Services Teams with Smart Action
The partnership will provide customer self-service automation via Smart Action's Virtual Agents.
Speech Technology News Features
Blackboard Connect Keeps Schools Safe during Hurricane Season
New Caribbean clients are keeping students safe and informed with mass notification.
Virgin Airlines Goes for Second Helping of TuVox
Virgin America signs a new deal with IVR provider TuVox that will last until 2012.
The Business Case
The Rise of Proactive Customer Care
Growth will continue as long as vendors keep their focus on the goal.
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