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Smart Customer Service
September 23, 2009
The 2009 Star performers
IVRs and Traumatic Brain Injury
Situational awareness boosts system and company credibility.
Speech Technology Digest
ArdaCOM Adds Yap Voice Message-To-Text for Simple Message Delivery
Telecommunications carriers can now introduce a standalone voice message-to-text solution quickly and inexpensively.
CallMiner and CyberTech Expand Speech Analytics Partnership to U.K.
The expansion builds on a preexisting reseller agreement between the two companies.
Verint Announces Portuguese Version of Impact 360 Speech Analytics Software
The new localized solution will help Brazilian contact centers automatically surface emerging trends and product, service, and performance issues.
Vivox Labs Debuts with Voice Mashups for Facebook and "World of Warcraft"
Vivox test-drives new technologies to deepen the social web.
Vivox to Provide Integrated Voice Services for EA Games
"Command & Conquer 4 Tiberian Twilight" is the first game to feature integrated Vivox voice services.
MacSpeech Announces MacSpeech Dictate Localized in Three Languages
Local editions of MacSpeech Dictate introduce speech recognition to German, French, and Italian markets.
Speech Technology News Features
Angel.com Integrates Survey Tools from Clicktools
Survey Solutions will enables companies to assess and drive caller satisfaction.
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